The words below speak for themselves:
1. - Ordered an F-Pace first week of May.
2. - Deal was $46K for my XJ, Retail - costco discount $1750., Chase Finance up to $800 give back, $500.00 Credit Navigation.
3. - Ask if the dealer wants my car "week #1", and was told just keep it under 20,000 miles and send with the delivery of the new car! "you sure". Answer,
" yes, no need to give it in now"
4. - Get Serial Number and track car from UK to Baltimore

NOW THE SAGA BEGINS:
1. - Car is in the dealership, but a note comes to me from sales....., "SORRY, WE Can only give you $43,000 for your car"! WHAT????? "Well sir, the market has dropped since the 1st week of May, many XJ's are sitting backed up at the ports, and Jaguar is giving up to $20,000 in give backs on these models"
2. - I was no doubt furious, as I asked for the paperwork on the car from the very beginning multiple times to lock this thing down. No paperwork, and after multiple tries I said to myself, go on faith, as I bought already from this dealer multiple times.
3. - Plot thickens......, I get the paperwork, and was told that Jaguar wouldn't honor the Nav. $500.00 credit, since I ordered from multiple dealers. FALSE, I was going to order from one, and decided not to due to a strange deal that I didn't trust. I changed dealers within 2 hours of signing up for ordering.
4. - The dealer that my car is at stated....."Jaguar refused the credit because they stated you ordered the car from one dealer and went to another, however we will eat the $500.00 and honor it for you".

I must admit that I am not happy with the marketing, oddness, and frustrated interplay with this F-Pace process. Jaguar has not gotten this right for "early adopters", and am on the verge of saying "stuff it". In summary:

Original deal ====> Retail minus give backs
Trade Strip=====-> Added $3,000.00 to the deal due to reducing trade $
Eating Nav Credit==> Like dealer is doing me a favor....JLRNA not honoring $500.00 for a false reason made me furious, and the dealer saying they will eat this isn't doing me a favor. I am still behind $3K from the deal!!! Makes me furious.

If it walks like a duck, looks like a duck, and quaks.....don't say it is an English Bulldog...... Today I make my decision on not buying the F-Pace and calling it a day with future Jaguar purchases. This has left a terrible taste in my mouth, and one that I want all of you to be aware of when considering the Jaguar F-Pace, or any dealings whatsoever. Murphey and the law struck here, and I wonder if this was ever meant to be. Is Jaguar a great car....? YES I have an R, XJL and this would have been my 6th Jag. Do I trust the deal change from origin, and a $3k fabrication/coverup of an error....ABSOLUTELY NOT!!!

BTW, I am now checking to see if the "price increase" since ordering was passed on to me, and oh year did I tell you about the $600.00 in fees passed on from Jaguar to dealer to me 1) - Jaguar Dealer Training; 2) - RAG fee. This was the straw that broke the camels back for me......, and why I am considering calling it a day today. Seriously on the fence here!!!!

FYI all, watch yourselves with these "High Demand", "Limited Supply" early adopters. The sharks smell the blood (desire to own), and a lot of slippery actions going on out there.

 

This would appear to be an unscrupulous dealer from what you are describing and I suggest you seek out the dealer principle/owner and go over the facts of your case.

I believe Jaguar U.S. would also be very interested in your experience.

In my case I traded a vehicle for an XE in February and it has just arrived at the dealer ... paper work all set up and completed in February, no issues. Your case has the appearance of the sales person pulling you in with false incentive.
Lawrence.

 

Joe,

Was this with Chantilly?

 

I would agree that this sounds like a clear dealer issue not a Jag one. I would follow up with corporate, lay out the facts and see if they want to intervene. Else find yourself a different dealer

Shame if one poor dealer spoils your appreciation for the brand overall though

 

Yes, I have had a number of similar issues with dealers over the years. On one occasion when the new car had landed they used a "subject to inspection" proviso on the trade agreement to try to knock 20% off a pristine car because their wholesale quotes were less than the agreed price (that worked out well, told them where to go, got an apology, some champagne, and the original agreed price).

Just recently I said I wouldnt look at the new car until they had agreed on the numbers and approved the trade, they came and did that (all good) then got me into the f type, I said yep right to go then they pull out the contract which was $5K too high because he had "calculated it wrong" - and that was a Jag dealer. Then I got the old "I'll have to call my manager", the pretend pleading on the phone, and the sad look, the "cant do it at that price, you'll have to come up a bit". I was filthy, and didnt expect those sort of tactics from a Jag dealer, though I have to say after I swallowed my pride and gave a little on it, I got the best car I've ever owned.

But if I was Jag, I'd be trying to get rid of the shitty sales tactics by dealers and make buying the cars a happy experience.

 

Yes, unfortunately it was. Too bad, as it has tarnished my view on them tremendously. I am taking the car, but what a sour taste in my mouth as a result.

 

Everything you say is 100% accurate. I took the car, because I would have lost a lot in credits and give backs, however.....and I mean HOWEVER, this is the most disgusting rip off that I have experienced in years of buying cars. In your face feeling sorry for me, but not as sorry as I am for having to foot the cost of this dealer mistake, who swears that this is a "natural market" phenom!!! Horse **** to that......and horse **** to thinking I am that stupid to believe them. They still won't admit to the "back stepping" and for this reason I am saddened. The salesman who came back from a well deserved vacation, still has not "called" me but only interfaced with me on text message to say....1) - I'm back; 2) - I will send you the paperwork to sign; 3) - the auto carrier is needing to get a date from you; 4) - He can only deliver Monday; 5) - Can he send the paperwork with the car, and you sign and send back with him......all of this, and a few pictures which he promised me 2 weeks ago. Not even a phone call, which tells me that the guilt outpaces the "having to face off with me" on the phone. Terrible, and I am now beyond upset, but rather amused since I figured out what happened....., and they did a short term tactic for a strategic loss....."ME"!

 

Sorry this happened as it obviously soured the deal.

Everyone has their own way of dealing with these things; I would think that a well worded letter to Jaguar U.S. with a copy to the dealer ownership, explaining in detail what was done and said and lastly, exactly how it ruined your new car experience, would pay dividends.. first to allow you to vent your frustration which is a healthy thing to do.. and second to allow Jaguar the benefit of this information which gives them the opportunity to set things right. Followed up with a call to them within a week if you do not hear back.

At least it would leave the problem on their doorstep, rather than yours, even if only in principle.
Lawrence.

 

Your suggestion makes perfect/mature sense. Thanks a lot Lawrence, and make it a great week!

 

This nonsense happens at ALL brands. I've had a Porsche dealer try to do it. I've had an Aston Martin dealer try similar tactics. The only dealer I've been 100% pleased with to date, ironically, is the Jag dealer closest to home.

 

agreed, and +1 on the jag dealer!

 

In general, when buying or selling, I prefer dealing with a private party. And I only buy used.

 

Both sides of the equation +1. Will always sell privately from now on! As for used, can't say always, but economically it is much better to do so.

 

Frankly, you were foolish to take the car. Your only recourse was to punt on the deal, go buy elsewhere and show up with the new car basically waving the finger at the salesperson. You basically rolled over for them. It can give you great satisfaction screwing an a@@hole salesperson!

 

Hola:
Do you think the outcome would be in your favor if you had secured all verbal representations in writing?
Cheers, Carl

 

Hola:
Do you think the outcome would be in your favor if you had secured all verbal representations in writing?
Cheers, Carl

 

Nope, they would have gone to the fine print and say that they have the "right to do so", which would have made it worse. A sticky situation.

 

Well, how is the car??

 

The car is absolutely outstanding in every single way I could imagine. There isn't a thing about it that I hold at fault. Well thought out, built, rides awesome, sound system is fabulous, neat build, everything is awesome. Thus far if I tried to find fault I would be hard pressed. The irony is that this makes all of the mess that I just came out of well worth my while!!!

I am the proud owner of an F-Pace, and a 2016 F-Type R. if I could drive the two at once I would, and each car is absolute brilliance in design, build and ride.

I am happy with my Jags, and they have come a long long way in every aspect of innovation and quality.

 

Sure is hard to beat those guys at their own game. They violated your trust.
Cheers