Car "damaged" during shipping
#1
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My car arrived in Baltimore on 6/30, but I haven't been able to get any information out of my dealer. I finally heard back from someone at the port today, that there was "damage" and one of the wheels has to be replaced and they are waiting for the part to come in.
Is stuff like this common? I'm a little concerned that the damage was more extensive, but I have no way of knowing. What, if any recourse do I have if I find out something else is wrong down the road?
Is stuff like this common? I'm a little concerned that the damage was more extensive, but I have no way of knowing. What, if any recourse do I have if I find out something else is wrong down the road?
Last edited by JarodL; 07-09-2015 at 10:33 AM.
#2
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Not surprising. Every car port has a shop where minor dings and imperfections are repaired on the spot that happened during transport. As expensive as the car might be it is just one of 1,200 or so on a cargo ship and handlers are getting in and out of cars, driving them on and off the ships all day long. Things happen, dings happen, even a rim gets damaged. It is a delay nothing more nothing less. Of course when it happens to your car it is personal and more of a concern. But you want a new rim, not a repaired one so the wait is worth it.
#3
#4
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Not surprising. Every car port has a shop where minor dings and imperfections are repaired on the spot that happened during transport. As expensive as the car might be it is just one of 1,200 or so on a cargo ship and handlers are getting in and out of cars, driving them on and off the ships all day long. Things happen, dings happen, even a rim gets damaged. It is a delay nothing more nothing less. Of course when it happens to your car it is personal and more of a concern. But you want a new rim, not a repaired one so the wait is worth it.
#5
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My car arrived in Baltimore on 6/30, but I haven't been able to get any information out of my dealer. I finally heard back from someone at the port today, that there was "damage" and one of the wheels has to be replaced and they are waiting for the part to come in.
Is stuff like this common? I'm a little concerned that the damage was more extensive, but I have no way of knowing. What, if any recourse do I have if I find out something else is wrong down the road?
Is stuff like this common? I'm a little concerned that the damage was more extensive, but I have no way of knowing. What, if any recourse do I have if I find out something else is wrong down the road?
A pro detailer with a paint thickness gauge can measure the paint depth at various points on the car to determine if anything has been resprayed since leaving the factory. I suppose rejecting the car is always an option if its not 100% right.
Edit: You can buy a coating thickness guage quite inexpensively that will work with both steel (ferrous) and non steel (Aluminum etc). Not sure if they will read on composite (plastic etc) panels though. Might be worth it for peace of mind.
Last edited by mshedden; 07-09-2015 at 11:45 AM.
#6
#7
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Right, but how do I know that there wasn't more damage? I have no way of knowing that it was a ding on a rim or a container that got rammed into the side of the car and they are repainting the whole thing. Surprised that stuff like this doesn't have to be disclosed to the buyer along with pictures and a write up of the repair...
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#8
#9
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I don't think you have anything to worry about. A scuffed/curbed wheel is the most common type of damage in the real world as well, and it is unlikely there was any panel damage.
Those cars move along multiple ramps on the RORO ships, and all of those ramps have edges. There are also many drivers to move them on and off as quickly as possible, because time is big money to them.
Those cars move along multiple ramps on the RORO ships, and all of those ramps have edges. There are also many drivers to move them on and off as quickly as possible, because time is big money to them.
Last edited by Foosh; 07-09-2015 at 02:14 PM.
#10
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I don't think you have anything to worry about. A scuffed/curbed wheel is the most common type of damage in the real world as well, and it is unlikely there was any panel damage.
Those cars move along multiple ramps on the RORO ships, and all of those ramps have edges. There are also many drivers to move them on and off as quickly as possible, because time is big money to them.
Those cars move along multiple ramps on the RORO ships, and all of those ramps have edges. There are also many drivers to move them on and off as quickly as possible, because time is big money to them.
I'm just surprised that if a car has work on it before it is sold (from replacing a part, to painting), there isn't some kind of law that forces the dealer to disclose it.
#12
#13
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If it's just a scuffed or curbed wheel, it isn't a big deal. If there is other damage, that is a problem. I don't want to go trade the car in three years from now and have someone tell me it had bodywork. If I go back to my dealer then, they are going to say they have no responsibility as they don't know if I damaged the car.
It is their vehicle at that point. If it doesn't have frame damage and the total damage is below a certain threshold, I suspect they don't have any obligation aside from fixing it, and the latter is just to insure a sale. The rest is covered by the warranty.
#14
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I wonder if the dealer is even involved at this stage. During transport I'm guessing it's still under Jaguar Land Rover North America control. Dealer probably doesn't even get involved, legally take it over, until delivered to the dealership. Dealer might know as much about the damage as you...probably have to get them to work with JRL to really get more details. You could of course refuse to buy it, but I don't think the dealer will "certify".
#15
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You're one step ahead in this case because there is no requirement to disclose minor damage before delivery, which makes the wheel damage only explanation more credible.
#16
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Obviously JLR isn't BMW, but I suspect if a piece of paper that says their service team inspected the car and didn't find any damage is the only thing keeping a customer from signing the check, then they would be happy to do that. I can't really imagine a reason that they would refuse to do so for a car in this price range.
Last edited by Merlin; 07-09-2015 at 04:26 PM.
#18
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Exactly and if actual damage is found years only later it must haven been done by the owner.
If the suspicions are that strong and trust level that low, hire an independent inspector and let him render an opinion.
The number of cars that get damaged during shipping is probably less than the number that get damaged during assembly and repaired as a routine part of plant operation. Got to be realistic here......................
#20
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I'm sure the dealer will give you an "inspection" form, probably because they do it all the time. But for them to "certify" that a brand new car delivered by JRL NA is "new" would be different. I mean it really depends on what your definition of "new" is. In any event, I think it just comes down to your risk comfort level....no guarantee that a "new" car won't have issues..a guy bought a porsche and found it to have water damage! finally got it bought back due to lemon law....go figure
Last edited by shift; 07-09-2015 at 05:19 PM.