Ok, so latest update:

They have apparently now ordered the main battery cable. I've been told now (by corporate) that of course that will take some time to install. My Executive Liason is very nice and now gives me more information than anyone at the dealer. Maybe I'll get my car back before they've had it for more time than I have! I'm still working on a letter with the timeline, etc. for the owners of the dealers to send once this is over. Depending on how this gets resolved, I may even decide for the CPO warranty period to take my car over to Alabama or somewhere out of state (and I'll be sure to tell them - not that I think they'll care, but it might make me feel better.

So at least now they are finally moving on to some of the wiring/cable things that they should have thought of long ago. And maybe they could have ordered this part last week while one of the two techs allowed to touch my car (apparently only the lead tech or shop foreman are supposed to be doing anything with her now) was on vacation so that the work could be done this week instead of them just adding more miles to my car on test drives to get the code to pop.

 

 

Are we assuming this is going to be the actual fix? Yes, I agree with many of you that it's likely a wire or ground or something along those lines. Now apparently they really have to dismantle things since I was told it would take a couple of days from when they get the part (whenever that is). Because some of what went on last week that caused me to finally lose my tempter and contact corporate, etc. I do wonder if they thought they could wait until my factory warranty ran, then suddenly "discover" it was a cable or wiring or something that is not covered by CPO and hope that I didn't realize it should still be covered under the original warranty. I hate being that cynical, but interesting that they wouldn't answer a simple question about coverage until I got corporate involved and then suddenly there is movement again and they order a part that would not have been covered by the CPO. Seriously, I just want my car back. My dermatologist is probably happy that I don't have a convertible during all of this beautiful convertible weather, but she's the only one since everyone else around me has to deal with how grumpy I get when I can't be in the sun.

 

I have followed your posts and hope your problem will be resolved soon to allow you to enjoy your F Type.

I think your decision to escalate to Jaguar corporate support is well merited.

 

Thank you. I hope so too. For one, I just really want my car back to enjoy. For another, I'm tired of all the jabs about "I thought you bought a Jag, why are you driving a Disco?" and "Welcome to the Jag family" and "Hope you car doesn't burn up because of those famous Jag electrical issues." And finally, I'm tired of my husband's "I told you so" comments after he tried to get me to buy something else but I had my heart set on the F Type.

I'm beginning to think so too. I always hate going over people's heads on things like this, but the refusal to answer two simple questions made me feel like I was being jerked around and taken advantage of. Plus that was also when I downloaded some information of TOPIx and sent it and asked if they had actually looked at any of the things listed (was told they had, but it wasn't documented because they didn't find anything wrong). I don't know if they thought I was just a dumb blonde woman, but they seemed surprised by that. I just don't have much faith in their shop anymore (I really wish my dad hadn't retired, but then again, he didn't work at a JLR dealer). Everyone I've dealt with personally has been great (my SA, the person who assigns the loaners, cashiers, valets, etc.), but they can only do so much and I just don't think I can trust their service department anymore. I'm currently researching other dealers in other states to see if I can just take my car to one of them over the next 2 years of my CPO if that tells you anything.

Trust me, I'll keep y'all posted on the rest of the process and what all has to be replaced to get this fixed. All that to say, corporate has been very helpful since I contacted them (and I think they were surprised the dealer hadn't already opened a ticket).

 

Hi PBBarb,
I'm glad to hear they've finally figured it out. Nothing frustrates me as much as misdiagnosis of problems. I got my XKR back today after its third waterpump (second in the past year), makes me nuts. As for the Pantera, there is a chance I get to pick it up tomorrow, but I wouldn't hold my breath 'til I'm actually behind the wheel driving home. It was towed to the transmission specialist yesterday to fix the bushing issue. All of the gauges and interior pieces as well as the side mirrors are reinstalled. Of course, a couple of days ago the driver's side interior door handle broke off, but got one ordered and shipped day before yesterday. Tomorrow the hatch is to be installed and a full detail to clean up nearly 4 years of dust, and maybe, but maybe I'll be driving home tomorrow night. At 110F in the San Fernando Valley all of this week, it's not exactly the weather that the Pantera likes to play in, but I'll probably take it out at 5am just to get a feel and to hear the ferocious engine roar. I'll report back tomorrow. Again, congratulations on getting your cat back soon.

 

I had the same issue plus a lot more faults--transmission fault, coolant temp fault, several others flashed by in rapid succession, car went to limp mode with full cold showing on temp gauge at 107F ambient--all followed by a brief flash of the battery symbol.

Turned off the car. Dead, no restart. Waited 15 mins on the shoulder, luckily I lowered the windows as a precaution. The car restarted then failed to limp mode after about a minute. I drove a few miles home in limp mode with some quirky steering. It seemed obvious that all would not fail simultaneously, so a bad battery sucking system voltage was likely the culprit.

I replaced the battery myself and all is 100%.

Although a check engine light persisted after the batt swap, my ODB2 reader said "Network Error," until I locked the car and let the ECU sleep an hour or two. The CEL self cleared. The OEM battery would not charge above 66% on my AGM charger.

My car is also Firesand, so there is the problem.

 

Well, just got the call that after the battery cable was finally replaced, they've done multiple test drives and no fault, so I'm about to head that way to get her. We will see how it goes. Since that's a huge part of the wiring in that system, I wouldn't be surprised if that actually fixed it. I'll keep y'all updated though!

 

Wishing you success!

 

Congratulations!, you did get your car back before me. I'm envious, but maybe this Friday. I'll keep you posted.

 

 

I was really hoping your problems would be behind you. Sorry to hear the Saga continues :-(

 

That's terrible and so frustrating when it's misdiagnosed after so much time. And the "I told you so's" that must be coming from your husband probably just add insult to injury. Hopefully, it will get fixed quickly. Good luck.

 

May I point out something consoling.
You dont have a problem, at present you only have a message.
And its talk like 'told you so" only exasperates the message to a level of frustration far greater than the potential problem.

If one actually plays out that problem in earnest- the entire charging system is not that much money- and if it ever breaks, brilliant, you will know precisely what if anything is wrong.

I appreciate that in a car that is a supercar in your mind, one should not have any niggles. However other supercars cars have similar sagas, but cause fewer ulcers.
It will be solved.

 

That is consoling to a point - the fact that it's just the message (mostly) so far makes it worse in a way because since nothing has actually failed, it's harder to find the culprit. And yes, all the teasing from everyone and the told you sos (yes, I'm getting quite a few of those from the spouse) and that's what you get for buying a Jag comments are just adding to the frustration. I went to my ortho today for a follow up x-ray of my shoulder and even she asked where my car was since she saw me in their parking deck not getting out of my car.

Honestly, it also wouldn't be that bad if I'd had the car for more than a few months - I think 137 days now and 45 of those in the shop for this issue.

So, this morning my husband decided to take her in since I'm apparently too nice and we didn't feel like coordinating both of us going, etc. He stopped for coffee on his way and when he came out not only did the fault pop up, the backup camera went out and then the whole screen went black. He stopped, turned car off and back on and still nothing. I didn't ask if there was audio, just no visual or if there was nothing. He reported it when he got there. Since they never closed out my ticket last night, they are just continuing on the same ticket.

They actually seem to be doing some real investigation now at least. I got lots of questions about seat position, do I rest my arm on the armrest while driving, am I charging my phone, streaming, what kind of phone I'm connecting through BT, is my leg against the door, where is my left foot while driving, etc. Who knows, maybe by the time I get back from being out of town this weekend, they will have miraculously found the issue? A girl can dream. For today and tomorrow I'll just be driving my husband's Stinger, although now after being in so many different cars recently I can't remember where anything is anymore.

 

So latest non-update kind of update. They can't seem to get the code to come up. Crazy considering it came on within a mile of their location when I picked it up and again the following morning when my husband drove to them to drop off again (AND he had the whole screen going blank issue that apparently doesn't give any codes, just like the time I had screen but no audio threw no codes). So I am in yet another Disco (I'm thankful for the loaner, but just tired of having the other end of the spectrum from what I bought). Seriously, if I'd wanted a freaking Disco (or SUV of any kind) I'd have purchased one. So now out of 145 days of ownership, they have had it 52.

A friend suggested I ask them about driving with one of their guys in the car since then they'd be with me when it throws the code. I'm swiftly losing patience because if they haven't gotten the code in over a week, that tells me they aren't actually test driving it. I've now sent my spreadsheet showing what codes and what was replaced to a friend (he does his own work on his Jag and his Rovers and all of his other cars, but one of his Rover buddies owns a shop in town that specializes in JLR and I'm going to talk to him too and see what he thinks). I'm tempted to take it elsewhere to get it actually fixed and then go after the dealer and corporate for reimbursement. I'm losing what little trust I had in the dealer very quickly and feel like I'm being jerked around at this point.

So, absolutely no resolution. At this point corporate has offered to pay my Sirius/XM bill because I finally suspended my account since I've been paying for a service I don't use and the loaner has an expired trial. It's the little things that are slowly adding up to goad me into becoming their worst nightmare.

Oh, and today's research project - B1402-96 is the code. A quick search shows a TSB for an XF in 2013 or 2014 (can't remember now) for that code being thrown falsely by a gateway module (I'm showing the gateway module was replaced sometime in July (hard to pinpoint since they had the car pretty much the whole month)), so I'm about to head down the rabbit hole.

 

I feel your pain. I am afraid my nightmare has just begun. See my post Little story.

I had a Corvette that had problems that the dealer could never get fixed. Ended up trading the car away while it was still in the dealers shop. Took a 10K bath on that one.

 

I'll look for the post. I'll be honest, I haven't been around here much because it just reminds me that I don't have the car I bought (and I hate driving SUVs and being stuck with different Discos for the most part is really depressing). I'm getting more and more crap daily from my husband about buying the car. I guess the plus side is that since we paid cash, if I do decide to get rid of her (not likely since I'm stubborn and on the 93 days so far I've actually had her in my possession I love her), hopefully it wouldn't be too bad of a hit.

I am tempted to tell them that if they are serious about gesture of goodwill, for corporate to work with the dealer and swap out my car for the one I saw listed on their lot (2015 with twice the mileage but a V8 - and even the same color as my girl) and maybe send mine back to England for a study (or to exorcise the ghost of Lucas). I know it wouldn't happen like that, but seriously, I've missed most of the summer of being able to have the top down now with no end in sight and I've been accused of being part plant since I droop if I can't be in the sun.

 

Maybe my wife and your husband can compare notes, I am getting "I told you not to buy THAT car". Not to mention all the people I work with that said " Don't ever buy a Jag, they are nothing but trouble."