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Yeah, I wish I had that ability and if I have to take her in again (especially for this), I will be putting a tracker of some sort in there.
Today's update. I got the email on my way to work that my car was ready (they had some regional specialist out here yesterday and he claims the fix to the connector fixed the whole problem - which probably is the case tbh), so of course I blew off making it to work on time and went straight there. I didn't think to do a walk around and apparently I should have since I got to the office and when I walked around to get something out of the passenger seat, I noticed something. Since it's dark in the parking deck it really jumped out at me, although I didn't notice the scuffing, just the gouge until I took the picture and the flash lit it up. I've emailed them a picture and we'll see what they say. They'd better not claim I did it in the few miles from there to here because while I have scrubbed a curb here or there in previous cars, I have NOT done it in this one and I've never hit one hard enough to cause a gouge like that. This is the passenger side rear wheel.
Somewhat good news - they didn't even try to act like I did that damage and after I check the entire rest of the car I'll schedule the time to get that fixed (which is still annoying - how good is a wheel fix? Seriously, the person who did that had to know they did it and they should have voluntarily fixed it while they had it for the past month and a half. Oh well, at least I don't have to fight them about fault I suppose.
Oh, and yes, I wish I had the InControl option on my car. Oh well, I'll get a tracker in before leaving with them again though at the very least.
That's what I was hoping, but since I've never had this done before, and honestly I've had some scuffing before, but not a deeper gouge like that big spot so wasn't sure. I'll probably wait until I get back from the new job's orientation next week and set up an appointment and see if my husband will take it in. I don't trust myself right now.
Well, I guess they can get the wheel fixed while she's in the shop again for who knows how long. I made it yesterday from there to work, work to home, ran inside, changed clothes discussed what errands I needed to run, got back in the car and about 2 miles from the house it happened. My husband is dealing with all the parties now. I will admit that I caused quite a scene at the dealer this morning because I just couldn't stop crying. It was a combination of sad, frustration, anger and who knows what else. I managed to get out my SA's name and when she got to me told her she'd have to call my husband because I wasn't capable of talking. Not sure my words were really working but she knew what I meant and they had already talked to him. I don't like causing scenes and I DEFINITELY don't like crying in public, but I just couldn't help it. So, back in a loaner. At least it's a car and not an SUV, but I'm worried at this point Jag is just going to give us our money back and I know I won't be able to convince him that this is an anomaly and buy another. I'll keep looking though and if the perfect one comes available we'll see about pushing corporate to take action. The one that was perfect on Hennessy's lot has apparently sold. I mean, I'd even "settle" for a couple of the other colors to stay in what I have, but he knows I really fell in love with the firesand and feels that's what I should be put back in if they want to replace the car.
Oh, and one thing I saw in my paperwork yesterday that was of concern to me (long-term) was that the battery ground strap they replaced was corroded. That makes me wonder if there is more wiring and connections with corrosion which will of course mean that there could be more trouble down the road.
So, the saga continues and I will continue to update.
So sorry to hear (but not surprised) that the issue is not solved. I think it's time to cut your emotional ties to the car and start making some demands of the dealer and Jaguar corporate. This is just ridiculous, and I don't know how you kept any sense of composure this long. I lost mine with regard to the Pantera, a couple of days ago and sent the shop owner a rather nasty message. With any luck, I will pick it up either late this afternoon or tomorrow. I hope you get everything you want and more.
That's why I'm letting my husband deal with them and talk to them. I just can't anymore. I've tried being nice and understanding, because I do understand sometimes things are hard to pinpoint (I'm the daughter of a mechanic so I really do get that), but by now I'm of the opinion if they really wanted to fix things they could have completely replaced every single wire/harness/connector in the car. So, my husband sent a long, very well worded email to everyone involved last night. The response today from corporate seems promising, but we both feel pretty pessimistic about everything at this point. This could become a PR nightmare for them. I'm not above asking one of the lawyers I work with to investigate (or help me find someone who specializes in these things) everyone involved for fraud. I have a hard time believing none of these issues were evident before it was offered as a CPO. I was given a few service records when I got the car, but after a visit for a battery issue in 2015, there was nothing until they reconditioned it for sale as a CPO early this year (and we specifically looked for a CPO and paid a premium for said certification). On the records provided, it doesn't show what the mileage of the car was on that visit, but now I have to wonder if they knew it was something weird and the car was just parked and ignored (or maybe they thought they fixed things and it was still just parked and mostly ignored?). Either way, my suspicions are aroused and if I'm not made whole, I will be going down that rabbit hole. There is of course also the media route - be loud an noisy about how this has all been handled and as frustrated as I am now, it wouldn't take much to make me have a public ugly cry about it again. There is a popular saying about fury and women and all that. I know, I haven't exactly been scorned, but it kind of feels like it.
I want an F Type convertible (honestly don't care at this point if it's a V6S or V8S), with the same options I had (vision, climate, black, premium, etc. - I've gotten spoiled by that all leather interior over other finishes now). The only colors I don't really want are black (to me doesn't show the lines of the car as well, and I've already had so many black cars) and white (I've just never been a fan of white cars for me). I'm still hoping for a replacement rather than refund, because if we get a refund, I don't think I'll be able to convince him that this was the anomaly that it was and in the interest of my marriage, I'll have to pick something a bit less "me" to buy. If I hadn't planned this to be my last big car purchase (I'm not saying no project cars in the future, but new(ish) cars), I wouldn't be so disappointed with settling for something else for now.
Sorry, I'm just rambling now, but I appreciate all of you staying with me and understanding my attachment and distress. I really haven't kept my composure completely through it all, but mostly I wait until I've calmed down to post or discuss it.
you mention a corroded battery strap...you case is so unusual, unique, in fact, that I have wondered if your car might have been water-damaged. The effects of partial submersion. -and that can mean just to floor height- can be severe with regard to the electronics and not show up for a very long time. That might well explain why no specific cause has yet been found.
you mention a corroded battery strap...you case is so unusual, unique, in fact, that I have wondered if your car might have been water-damaged. The effects of partial submersion. -and that can mean just to floor height- can be severe with regard to the electronics and not show up for a very long time. That might well explain why no specific cause has yet been found.
If they end up going the route of giving your money back, I have a near match (no vision, but added camera & smart top).
My wife got a F-Pace S and I may need to move up in the arms race.
Thanks for the suggestions. I mentioned the water issue to my husband late/early (after I got home from a concert last night) and we did discuss the idea of several bad connectors and/or more corrosion issues elsewhere. I also wonder now if it was really kept in a garage - Palm Beach outdoors and not being driven means lots of exposure to salt in the air I'd think. He also brought up the idea of software/firmware - if there's a corrupt file somewhere in all of that software, it could be causing communication issues as well. Possibly something as simple as a reflash would do some good? I don't know, it was about 1 a.m. after a concert and lots of whiskey that we were spitballing, so no idea if any of it is valid and I'm still pretty tired today so thinking isn't my thing right now. We did discuss the idea that all of this is specifically this car and not the model in general. I think in his mind he was thinking model/brand as a whole still, but after talking I think he agrees with me (and y'all) that it's most likely just something weird with this specific car and if it came to replacement, this likely would not happen again.
Thanks for the offer uncheel. I'll keep it in mind if it comes to that, but I'm really hoping it doesn't - I'd really rather have MY baby fixed and back (although I'm not sure without EXTENSIVE time and checking pretty much every connection in the car that we can ever really trust that this issue is fixed). I'd imagine if they go the replacement route, it would be through a dealer but honestly I have no idea since I've never had something like this before. I'm still trying to be patient with the process since I know all of it is a process, especially to the companies involved. I have mixed feelings about not having my car for my travel next week for orientation at the new job - sad because it would be a fun little trip, but possibly it's a good thing since it would be a fun little trip with quite a few known speed traps. The XE I'm in I'm sure will also get up and go (to a point) but it won't be as loud and flashy about it.
I would just like to say again thank you all for not only listening to me whine and complain about this with all the genuine offers of help and suggestions as well as all of the support I've received. It means a lot to me, probably more than many of you know that I have this support system to help me through this. Love y'all!
You can be certain that "this is specifically this car and not the model in general" - there is some basic cause for these problems (an obvious statement, but by this I mean something like water damage) combined with a lack of critical-thinking on the part of those who have attempted to fix the problem. Modern Jaguars are very reliable cars in general - as reliable or more so than any other luxury marque - so, while I think you should severe the connection with this particular car, do not let it colour your opinion of the F-Type in general (easier said than done, I am sure)..
Oh, I do believe it is specific to this car and not the model or brand itself (there are too many others who have had no issues whatsoever to think it's brand or model wide). And yes, there is a lack of critical thinking going on. Remember when we didn't have computers to plug into and have it tell us what was wrong? I think that, while it can be nice, it has lead to a bit of laziness and a lot of "but the computer doesn't say that" so they don't even look. It's frustrating and when it's something like this, it just means it takes that much longer to get it resolved because they aren't used to having to think through it.
i did have may car back for 4 days before we were back. This time my husband went with me and had a long talk with the shop foreman. I wasn’t there for much of it since I had to go to work. However they were in agreement that it was likely an issue with a wire or two. Unfortunately the shop foreman had been saying that for a while but the warranty people were the ones calling the shots and the ones telling them to keep replacing other things. After a lot of back and forth they finally agreed to approve replacement of entire main wiring harness. It’s quite the process and multiple approvals have to be obtained just for the dealer to order it. In the process of disassembling my car to get some information for the replacement they discovered multiple wires with worn insulation where wires were touching each other and/or the body, so we have the evidence that’s the problem. Now we are waiting to see if the one harness showing in England is spoken for or if we can get it (in which case I get my girl back in 3-4 weeks) or if we have to wait for one to be made (which apparently means 3-4 months before I get her back). Hoping to find out Monday which time frame.
WIth all the new information we’ve gotten recently I need to revise my opinion of this dealer - it’s not all on them that this was so drawn out - the warranty approval people are the ones insisting on attempting diagnosis remotely and not listening to the tech (with 30+ years of experience). I guess my takeaway at this point is to try to be patient but at some point talk to the actual tech and then you’ll have to be a bit more forceful with your corporate contact to get things approved. I am irked that they worded it as an exception to normal approval in the name of customer satisfaction which makes it sound like we are being unreasonable but as long as it gets done I don’t suppose it matters.
I’ll update when I know the time frame and again when I have her back.
Another 3 or 4 weeks, AT BEST??!! That's terrible. They ought to be kissing your *** for what you've put up with. Hopefully it's not any longer and it solves the problem. I should talk, I'm still waiting for my Pantera, maybe next week. Good luck.
Well the car has to basically be disassembled, get the harness, put it in, reassemble the car. That takes time. I can wait if I know it will be done right. My car is the first priority pretty much now and I’d rather them take their time to do it right. Most of the wait is getting the harness (lead time on it being made is apparently 60-90 days according to the Regional Tech Manager who called my husband with an update last week). After seeing a picture of a small section of the harness I get that it will be a huge job to get installed.
Besides, after finding out this week that one of my cats has cancer, I’m more focused on him than on this at the moment.
Ok, so latest update as of Friday: there was one harness showing available in England and we weren't sure if we'd get it or not (took almost a week to get all the permissions they needed to get it ordered). Found out late Friday that we are indeed getting that one and not having to wait 60-90 days for a new one to be made. So I'm guessing in about a month I'll have my car back (according to JLR, it should take the dealer 10-14 days for the harness to arrive and then it will probably take a couple of weeks since they have to disassemble and reassemble my car and basically rewire the whole thing. If this means nothing more than annual visits, I'll take it. I do wish I weren't in yet another Rover, but I'm trying not to be a princess about it since they have had me in loaners for this whole process. Of course I will have missed almost a full year of having the top down. Today would have been perfect, but at least I had the motorcycle to take out and enjoy some wind in my hair.
So happy to hear some good news about your car. I pray that all of the gremlins are gone when you finally get it back. I, actually got a ride in my Pantera on Friday afternoon. It was back at the tranny shop adjusting a leak and still playing around with the shifter. I have been promised that by noon tomorrow, they will be done and taking it across the street to the paint shop to do the final buffing. I WILL drive it home tomorrow evening! It is so loud, it will require ear plugs on any but the shortest drives, and is ferocious sounding. I can't wait to row through the gears, but admit I'm a little nervous, it's been so long. Come on out whenever you're ready, and she's yours for the day.
09-25-2018, 10:16 AM
We did discuss the idea that all of this is specifically this car and not the model in general. I think in his mind he was thinking model/brand as a whole still, but after talking I think he agrees with me (and y'all) that it's most likely just something weird with this specific car and if it came to replacement, this likely would not happen again. 
Well the car has to basically be disassembled, get the harness, put it in, reassemble the car. That takes time. I can wait if I know it will be done right. My car is the first priority pretty much now and I’d rather them take their time to do it right. Most of the wait is getting the harness (lead time on it being made is apparently 60-90 days according to the Regional Tech Manager who called my husband with an update last week). After seeing a picture of a small section of the harness I get that it will be a huge job to get installed.