Comments on JLR service
#21
Called the dealer in Cincinnati.
Needed a yearly service.
I was told they were scheduling for March!
threated to use someone else. They agreed to a walk in in late January. I could wait while they did the oil change.
Jaguar needs to do better.
when my f type threw a code last year it took them a month to repair it after the tow in.
I am less than happy with them.
Needed a yearly service.
I was told they were scheduling for March!
threated to use someone else. They agreed to a walk in in late January. I could wait while they did the oil change.
Jaguar needs to do better.
when my f type threw a code last year it took them a month to repair it after the tow in.
I am less than happy with them.
#22
#23
While I completely understand the frustration with getting a service appointment—never mind being less than satisfied with said service (call it insult to injury; in other words, inexcusable)—and I will not bore any of you how I feel about my service department, I will say that this is the world we are living in (and you could almost sense this was happening before Covid). Pick practically any industry, for the most part, and customer services are seriously lacking—if they exist at all—largely due to staff shortages (and that’s another, longer story) and/or poor customer service. What happened to pride and passion? Any of us can answer that in one form or another.
Me? I’m originally from NYC so I’m not necessarily the most patient man in the world YET I’ve accepted the way things are and am grateful for what we have. I mourn the loss of some of my favorite restaurants and bars and never complain about how slow service tends to be these days. Of course I’m not happy about the way things are and the added hassles, and/or challenges we all face, but I simply will not allow it [all] to irritate me.
My 2-cents.
Me? I’m originally from NYC so I’m not necessarily the most patient man in the world YET I’ve accepted the way things are and am grateful for what we have. I mourn the loss of some of my favorite restaurants and bars and never complain about how slow service tends to be these days. Of course I’m not happy about the way things are and the added hassles, and/or challenges we all face, but I simply will not allow it [all] to irritate me.
My 2-cents.
Last edited by RickyJay52; 12-27-2021 at 12:13 PM.
#24
I use an independent who is usually busy (because he's good!) so I book my services a month in advance so I can get the day I want, and when I bring the car in he starts work on it straight away. He doesn't have loads of vehicle storage space so can't keep cars waiting around before he works on them.
#25
#27
My Brother-in-law has begged me to consider working at the tire store he manages. (Not a chance, LOL)
#29
While I completely understand the frustration with getting a service appointment—never mind being less than satisfied with said service (call it insult to injury; in other words, inexcusable)—and I will not bore any of you how I feel about my service department, I will say that this is the world we are living in (and you could almost sense this was happening before Covid). Pick practically any industry, for the most part, and customer services are seriously lacking—if they exist at all—largely due to staff shortages (and that’s another, longer story) and/or poor customer service. What happened to pride and passion? Any of us can answer that in one form or another.
Me? I’m originally from NYC so I’m not necessarily the most patient man in the world YET I’ve accepted the way things are and am grateful for what we have. I mourn the loss of some of my favorite restaurants and bars and never complain about how slow service tends to be these days. Of course I’m not happy about the way things are and the added hassles, and/or challenges we all face, but I simply will not allow it [all] to irritate me.
My 2-cents.
Me? I’m originally from NYC so I’m not necessarily the most patient man in the world YET I’ve accepted the way things are and am grateful for what we have. I mourn the loss of some of my favorite restaurants and bars and never complain about how slow service tends to be these days. Of course I’m not happy about the way things are and the added hassles, and/or challenges we all face, but I simply will not allow it [all] to irritate me.
My 2-cents.
#30
I have had the same issue, my car went in for warranty work Nov 29th 2021 and it was completed on Jan 19th. It was at Edmonton Jaguar in Canada and it was a triple hit of short staffed mechanics, waiting on parts, vehicles ahead of mine waiting for work and the holidays. They were kind enough to keep it in one of the showroom until it could be serviced
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Uncle Fishbits
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12-29-2021 05:18 AM
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