Ah, the plot thickens.

 

My service team has decided to swap out the insert as soon as as they get one in tomorrow. (flywheel arrived and has been installed ).

 

Great. That's actually fairly speedy. My faith may soon be renewed here.

 

This is excellent news! Very happy for you!

 

My 2016 coupe has a white filler tube. I've only filled up the car twice so far and the first time I had problems filling but I filled up today with no issues. I'm in CA. I had issues with filling every time in my 2015.

 

Despite the apparently broken parts supply chain, I have to express my gratitude and thanks to the entirety of the Jaguar customer service team. Ryan@Jaguar helped to point me in the right direction to make contact with JNA customer service. Two customer service reps contacted me, and Kaitlin at Jaguar not only tried to contact me immediately but also made a second call to me when I failed to return her first call. Also, the service team at Jaguar of West Columbia (MD) was quite chagrined about having to sit on the car so long and, without me having to reach out, the service manager kept me posted at least every other day with an update. He assured me the parts manager was on the phone with Jag parts daily. And the XF loaner...not too shabby.

 

Fabulous story, but that should be SOP for every warranty customer, not just someone who waited forever for a brand-new, manual F-Type, only to have it melt down within a couple of weeks of delivery. It shouldn't have to take so many people pulling strings.

Call me a cynic, but given what I've heard about the supply chain, I'm skeptical that a customer with a 3 year-old, 30K miles car, who is out of lemon-law territory, would receive the same treatment, given the many reports regarding long waits for parts. I really want to be wrong about that.

Nonetheless, kudos to your dealer and everyone else who did the right thing!

 

Agreed, and for any non-warranty customer, as well (of which I will be one in 5 years).