dealer antics
#1
![Default](/forum/images/icons/icon1.gif)
Really-I mean really
Taking delivery tomorrow afternoon- get a call from the "closer" today- he wanted to review my options. Agreed price - ok, taxes - ok, tint - ok, v1 hardwire - ok, DuPont------- "
me" what??? whats DuPont?"
him "that's the coating you ordered- its on the order form, Im sure your salesman told you about it."
me "what coating"
him "its a spray so you ll never need to wax, wheels wipe clean guaranteed for 5 years, handles everything tree sap, bird droppings etc"
me-" I never ordered it would never order it and no nothing about it"
him" oh no you must have ordered it - its already been applied"
me " I never ordered it I rejex my own wheels and wax my own car- have it removed"
him' "oh- we cant do that"
me " well you then have a problem"
him "well I guess we need to give you a gift, it is 400$"
me "not my fault, thanks"
reminds me of the days of dealers putting on the undercoating in the 80's
but this isnt a lumina. Frankly surprised never expected of jaguar
I wonder how many pay for it?
Taking delivery tomorrow afternoon- get a call from the "closer" today- he wanted to review my options. Agreed price - ok, taxes - ok, tint - ok, v1 hardwire - ok, DuPont------- "
me" what??? whats DuPont?"
him "that's the coating you ordered- its on the order form, Im sure your salesman told you about it."
me "what coating"
him "its a spray so you ll never need to wax, wheels wipe clean guaranteed for 5 years, handles everything tree sap, bird droppings etc"
me-" I never ordered it would never order it and no nothing about it"
him" oh no you must have ordered it - its already been applied"
me " I never ordered it I rejex my own wheels and wax my own car- have it removed"
him' "oh- we cant do that"
me " well you then have a problem"
him "well I guess we need to give you a gift, it is 400$"
me "not my fault, thanks"
reminds me of the days of dealers putting on the undercoating in the 80's
but this isnt a lumina. Frankly surprised never expected of jaguar
I wonder how many pay for it?
#2
#3
#4
#5
![Default](/forum/images/icons/icon1.gif)
Really-I mean really
Taking delivery tomorrow afternoon- get a call from the "closer" today- he wanted to review my options. Agreed price - ok, taxes - ok, tint - ok, v1 hardwire - ok, DuPont------- "
me" what??? whats DuPont?"
him "that's the coating you ordered- its on the order form, Im sure your salesman told you about it."
me "what coating"
him "its a spray so you ll never need to wax, wheels wipe clean guaranteed for 5 years, handles everything tree sap, bird droppings etc"
me-" I never ordered it would never order it and no nothing about it"
him" oh no you must have ordered it - its already been applied"
me " I never ordered it I rejex my own wheels and wax my own car- have it removed"
him' "oh- we cant do that"
me " well you then have a problem"
him "well I guess we need to give you a gift, it is 400$"
me "not my fault, thanks"
reminds me of the days of dealers putting on the undercoating in the 80's
but this isnt a lumina. Frankly surprised never expected of jaguar
I wonder how many pay for it?
Taking delivery tomorrow afternoon- get a call from the "closer" today- he wanted to review my options. Agreed price - ok, taxes - ok, tint - ok, v1 hardwire - ok, DuPont------- "
me" what??? whats DuPont?"
him "that's the coating you ordered- its on the order form, Im sure your salesman told you about it."
me "what coating"
him "its a spray so you ll never need to wax, wheels wipe clean guaranteed for 5 years, handles everything tree sap, bird droppings etc"
me-" I never ordered it would never order it and no nothing about it"
him" oh no you must have ordered it - its already been applied"
me " I never ordered it I rejex my own wheels and wax my own car- have it removed"
him' "oh- we cant do that"
me " well you then have a problem"
him "well I guess we need to give you a gift, it is 400$"
me "not my fault, thanks"
reminds me of the days of dealers putting on the undercoating in the 80's
but this isnt a lumina. Frankly surprised never expected of jaguar
I wonder how many pay for it?
Or, as P.T. Barnum would say, "there's a sucker born every minute" - glad you didn't get suckered - followed by a David Mamet line, "and two to take 'em".
Congratulations on your new F-Type!
Last edited by RickyJay52; 04-29-2015 at 08:58 PM.
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slojotaa (04-30-2015)
#6
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Funny, when I was taking delivery of my car, my salesperson asked me if I wanted the warranty for the "interior protectant" (think scotch-guard). I asked him to explain...
Basically, the protectant is always applied to the leather (or suede) interior, so the interior is protected from spills, HOWEVER, they don't warranty that a spill will be wiped up and not stain, UNLESS you buy the warranty. So, the product is always applied no matter if I but the "warranty" or not, you just don't guarantee it to work unless I pay extra? My salesperson pretty much laughed with me and said, "I just have to offer it to you..."
No Thanks.
Basically, the protectant is always applied to the leather (or suede) interior, so the interior is protected from spills, HOWEVER, they don't warranty that a spill will be wiped up and not stain, UNLESS you buy the warranty. So, the product is always applied no matter if I but the "warranty" or not, you just don't guarantee it to work unless I pay extra? My salesperson pretty much laughed with me and said, "I just have to offer it to you..."
No Thanks.
#7
![Default](/forum/images/icons/icon1.gif)
I would come unglued, some people believe in those coatings, I don't. Wax or sealant won't stick now, your not supposed to need them, but theses coatings never look as good IMO. The coating will eventually wear off, like a second clear coat. It can be removed, but with rubbing compound I believe, but wouldn't be recommended. Opti-coat is said to be the best permanent sealant, that's probably the only one to trust.
I wouldn't take the car, but that's just me. I'm sure the car looks beautiful.
I wouldn't take the car, but that's just me. I'm sure the car looks beautiful.
Last edited by SoCalJagS; 04-29-2015 at 09:33 PM.
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#8
![Default](/forum/images/icons/icon1.gif)
Really-I mean really
Taking delivery tomorrow afternoon- get a call from the "closer" today- he wanted to review my options. Agreed price - ok, taxes - ok, tint - ok, v1 hardwire - ok, DuPont------- "
me" what??? whats DuPont?"
him "that's the coating you ordered- its on the order form, Im sure your salesman told you about it."
me "what coating"
him "its a spray so you ll never need to wax, wheels wipe clean guaranteed for 5 years, handles everything tree sap, bird droppings etc"
me-" I never ordered it would never order it and no nothing about it"
him" oh no you must have ordered it - its already been applied"
me " I never ordered it I rejex my own wheels and wax my own car- have it removed"
him' "oh- we cant do that"
me " well you then have a problem"
him "well I guess we need to give you a gift, it is 400$"
me "not my fault, thanks"
reminds me of the days of dealers putting on the undercoating in the 80's
but this isnt a lumina. Frankly surprised never expected of jaguar
I wonder how many pay for it?
Taking delivery tomorrow afternoon- get a call from the "closer" today- he wanted to review my options. Agreed price - ok, taxes - ok, tint - ok, v1 hardwire - ok, DuPont------- "
me" what??? whats DuPont?"
him "that's the coating you ordered- its on the order form, Im sure your salesman told you about it."
me "what coating"
him "its a spray so you ll never need to wax, wheels wipe clean guaranteed for 5 years, handles everything tree sap, bird droppings etc"
me-" I never ordered it would never order it and no nothing about it"
him" oh no you must have ordered it - its already been applied"
me " I never ordered it I rejex my own wheels and wax my own car- have it removed"
him' "oh- we cant do that"
me " well you then have a problem"
him "well I guess we need to give you a gift, it is 400$"
me "not my fault, thanks"
reminds me of the days of dealers putting on the undercoating in the 80's
but this isnt a lumina. Frankly surprised never expected of jaguar
I wonder how many pay for it?
#9
![Default](/forum/images/icons/icon1.gif)
Really-I mean really
Taking delivery tomorrow afternoon- get a call from the "closer" today- he wanted to review my options. Agreed price - ok, taxes - ok, tint - ok, v1 hardwire - ok, DuPont------- "
me" what??? whats DuPont?"
him "that's the coating you ordered- its on the order form, Im sure your salesman told you about it."
me "what coating"
him "its a spray so you ll never need to wax, wheels wipe clean guaranteed for 5 years, handles everything tree sap, bird droppings etc"
me-" I never ordered it would never order it and no nothing about it"
him" oh no you must have ordered it - its already been applied"
me " I never ordered it I rejex my own wheels and wax my own car- have it removed"
him' "oh- we cant do that"
me " well you then have a problem"
him "well I guess we need to give you a gift, it is 400$"
me "not my fault, thanks"
reminds me of the days of dealers putting on the undercoating in the 80's
but this isnt a lumina. Frankly surprised never expected of jaguar
I wonder how many pay for it?
Taking delivery tomorrow afternoon- get a call from the "closer" today- he wanted to review my options. Agreed price - ok, taxes - ok, tint - ok, v1 hardwire - ok, DuPont------- "
me" what??? whats DuPont?"
him "that's the coating you ordered- its on the order form, Im sure your salesman told you about it."
me "what coating"
him "its a spray so you ll never need to wax, wheels wipe clean guaranteed for 5 years, handles everything tree sap, bird droppings etc"
me-" I never ordered it would never order it and no nothing about it"
him" oh no you must have ordered it - its already been applied"
me " I never ordered it I rejex my own wheels and wax my own car- have it removed"
him' "oh- we cant do that"
me " well you then have a problem"
him "well I guess we need to give you a gift, it is 400$"
me "not my fault, thanks"
reminds me of the days of dealers putting on the undercoating in the 80's
but this isnt a lumina. Frankly surprised never expected of jaguar
I wonder how many pay for it?
#10
#11
![Default](/forum/images/icons/icon1.gif)
I ordered a BMW Mini about a decade ago having spent some time working through the options and agreeing a price with the salesman. I put a deposit on it when ordering.
4 months later it was ready for collection. Only when I was about to sign and pay the balance did the Finance Exec arrive and try to strong arm me into buying their Gap Insurance.
Not impressed.
Still, I made a point of reading through all the details and asking clarification questions. And said no.
When ordering the F I went through all the items that could be sprung at the last minute having got prices from Third Party suppliers. Funny thing, they declined to Price Match...
4 months later it was ready for collection. Only when I was about to sign and pay the balance did the Finance Exec arrive and try to strong arm me into buying their Gap Insurance.
Not impressed.
Still, I made a point of reading through all the details and asking clarification questions. And said no.
When ordering the F I went through all the items that could be sprung at the last minute having got prices from Third Party suppliers. Funny thing, they declined to Price Match...
#12
#14
#15
#16
![Default](/forum/images/icons/icon1.gif)
Tell them you would rather have the money.
#18
![Default](/forum/images/icons/icon1.gif)
This is the one time I'm hoping the dealer will send me a questionnaire after the service appointment.
1. Make appointment online.
2. Email from service person, saying there was a 'glitch', and offers date 3 weeks out.
3. I accept via email.
4. The day before my appt, I realize I never got a confirmation, so I call to check. My appointment is for Christmas day. I schedule a new appt, 3 weeks out again. (That's a total of 6 weeks.) I send an email to the general manager and my service advisor. Advisor confirms the appt. Service person who had emailed about the previous appt is no longer with the dealer.
5. Took the car in for my appt on Tue, 6 weeks after making the initial appt. Got an XF as a loaner. No call Tue evening, so I call and confirm the car isn't ready. (No big deal.)
6. Call Weds afternoon, leave a voicemail for advisor as I haven't heard a peep.
7. Leave a voicemail Thu morning, still haven't heard a peep.
8. Receive a voicemail saying they're very busy and haven't looked at the car yet.
Car is in for scheduled maintenance and a few oddities. Other Jag dealers in Boston area aren't very convenient, but I'm tempted to pick up the car tomorrow if they haven't touched it, and go elsewhere.
1. Make appointment online.
2. Email from service person, saying there was a 'glitch', and offers date 3 weeks out.
3. I accept via email.
4. The day before my appt, I realize I never got a confirmation, so I call to check. My appointment is for Christmas day. I schedule a new appt, 3 weeks out again. (That's a total of 6 weeks.) I send an email to the general manager and my service advisor. Advisor confirms the appt. Service person who had emailed about the previous appt is no longer with the dealer.
5. Took the car in for my appt on Tue, 6 weeks after making the initial appt. Got an XF as a loaner. No call Tue evening, so I call and confirm the car isn't ready. (No big deal.)
6. Call Weds afternoon, leave a voicemail for advisor as I haven't heard a peep.
7. Leave a voicemail Thu morning, still haven't heard a peep.
8. Receive a voicemail saying they're very busy and haven't looked at the car yet.
Car is in for scheduled maintenance and a few oddities. Other Jag dealers in Boston area aren't very convenient, but I'm tempted to pick up the car tomorrow if they haven't touched it, and go elsewhere.
#19
![Default](/forum/images/icons/icon1.gif)
This is the one time I'm hoping the dealer will send me a questionnaire after the service appointment.
1. Make appointment online.
2. Email from service person, saying there was a 'glitch', and offers date 3 weeks out.
3. I accept via email.
4. The day before my appt, I realize I never got a confirmation, so I call to check. My appointment is for Christmas day. I schedule a new appt, 3 weeks out again. (That's a total of 6 weeks.) I send an email to the general manager and my service advisor. Advisor confirms the appt. Service person who had emailed about the previous appt is no longer with the dealer.
5. Took the car in for my appt on Tue, 6 weeks after making the initial appt. Got an XF as a loaner. No call Tue evening, so I call and confirm the car isn't ready. (No big deal.)
6. Call Weds afternoon, leave a voicemail for advisor as I haven't heard a peep.
7. Leave a voicemail Thu morning, still haven't heard a peep.
8. Receive a voicemail saying they're very busy and haven't looked at the car yet.
Car is in for scheduled maintenance and a few oddities. Other Jag dealers in Boston area aren't very convenient, but I'm tempted to pick up the car tomorrow if they haven't touched it, and go elsewhere.
1. Make appointment online.
2. Email from service person, saying there was a 'glitch', and offers date 3 weeks out.
3. I accept via email.
4. The day before my appt, I realize I never got a confirmation, so I call to check. My appointment is for Christmas day. I schedule a new appt, 3 weeks out again. (That's a total of 6 weeks.) I send an email to the general manager and my service advisor. Advisor confirms the appt. Service person who had emailed about the previous appt is no longer with the dealer.
5. Took the car in for my appt on Tue, 6 weeks after making the initial appt. Got an XF as a loaner. No call Tue evening, so I call and confirm the car isn't ready. (No big deal.)
6. Call Weds afternoon, leave a voicemail for advisor as I haven't heard a peep.
7. Leave a voicemail Thu morning, still haven't heard a peep.
8. Receive a voicemail saying they're very busy and haven't looked at the car yet.
Car is in for scheduled maintenance and a few oddities. Other Jag dealers in Boston area aren't very convenient, but I'm tempted to pick up the car tomorrow if they haven't touched it, and go elsewhere.
Good luck!
#20
![Default](/forum/images/icons/icon1.gif)
The owner is Herb Chambers, who owns 50 dealerships and is a self-made billionaire.
I may ping the GM again.
I may ping the GM again.