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Dealer Says No-Go on Rear Diff Oil Change

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Old 09-04-2020, 03:39 PM
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Default Dealer Says No-Go on Rear Diff Oil Change

I decided to go the easy route and treat myself and have the dealer change my brake and rear diff fluids. I made an appointment and when I arrived the advisor reviewed the work to be done. When I said change the rear diff fluid he looked at me like I had two heads. He said "we never do those and I don't think it's even in the maintenance schedule. In fact, we don't even have the fluid on hand." This is a pretty big dealership. What gives? So I drive two hours (1 hour each way) for a brake fluid change. Nice. Anyone else run into this? I guess I'll be doing it myself next week.
 

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Old 09-04-2020, 06:42 PM
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I had the exact 2 things done at my dealer a little over a month ago. They didn't question it at all and did both with no issues. My car had 40k on it.
 
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Old 09-04-2020, 09:32 PM
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Originally Posted by 2004XJ8
I had the exact 2 things done at my dealer a little over a month ago. They didn't question it at all and did both with no issues. My car had 40k on it.
I have also had the same maintenance fluid changes done by my dealer, no problem.
 
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Old 09-05-2020, 09:08 AM
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Originally Posted by 2004XJ8
I had the exact 2 things done at my dealer a little over a month ago. They didn't question it at all and did both with no issues. My car had 40k on it.
If you don’t mind me asking, what did they charge for each?
Thanks
MM
 
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Old 09-05-2020, 09:41 AM
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Originally Posted by David Meier
I decided to go the easy route and treat myself and have the dealer change my brake and rear diff fluids. I made an appointment and when I arrived the advisor reviewed the work to be done. When I said change the rear diff fluid he looked at me like I had two heads. He said "we never do those and I don't think it's even in the maintenance schedule. In fact, we don't even have the fluid on hand." This is a pretty big dealership. What gives? So I drive two hours (1 hour each way) for a brake fluid change. Nice. Anyone else run into this? I guess I'll be doing it myself next week.
Didn't you tell the service dept why you were bringing the car in? If not , they always ask why the service call. It should have prompted them to tell you about the diff oil change and may have saved you a round trip.
 
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Old 09-05-2020, 12:08 PM
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Dealers used to work on cars under warranty, find a reliable independent mechanic and have them do the work. Less price gouging, less resistance to more involved jobs.
 
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Old 09-06-2020, 12:59 AM
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I too had the diff serviced and refilled on my 2014 S and also on the 2016 R. On the R they also serviced the front diff. They had the proper fluid and gaskets on hand, and did the job under warranty on both cars.
 
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Old 09-06-2020, 08:05 AM
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Find another dealer. The rear diff oil replacement is on the recommended Jaguar Service Schedule for 48 months on my 2018 V6S. Transfer box oil change at 36 months.
 
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Old 09-06-2020, 09:10 AM
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Originally Posted by madmax1911
If you don’t mind me asking, what did they charge for each?
Thanks
MM
$180 diff fluid change
$140 brake fluid
with shop supplies and tax $345 total

Well worth not doing myself.
 
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Old 09-09-2020, 10:21 PM
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I just had the rear end done last week (at 18,000 miles) - I've heard 'talk' that it was an F-Type weak spot and the best remedy was a fluid change. The dealer said he hadn't heard anything and I was the only F-Type to get it done at their facility. So while I'm waiting for my car to get the fluid change, I find out that he has a Range Rover and he changes the fluids all the time (transmission, differential f&r, transfer case, power steering, brakes...) Now I want to the rest of the fluids on my car. I also invested in a can of BG44 - I understand F-Type's have gas injected into the exhaust in order to get the popping sounds, and that those injectors tend to get clogged.
 
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Old 09-10-2020, 11:46 AM
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Originally Posted by maxg
Didn't you tell the service dept why you were bringing the car in? If not , they always ask why the service call. It should have prompted them to tell you about the diff oil change and may have saved you a round trip.
I asked why someone hadn't called me to tell me not to come and I was told that they don't look at the orders until you arrive especially if you make the appointment online.
 
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Old 09-10-2020, 11:47 AM
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I was charged $199 for the brake fluid flush and fill. Jaguar of West Chester, PA - USA - for anyone curious.
 

Last edited by David Meier; 09-10-2020 at 11:49 AM.
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Old 09-10-2020, 03:33 PM
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I had the rear diff replaced at 18k on my 2014 V8S. I replaced the fluid myself at 48k, so 30K on the new diff. Judging from the state of the fluid that came out and the amount of gunk on the magnetic drain plug, I will be doing this maint every 20k, maybe less. I have also heard of some dealerships/shops overfilling them at fluid change. This is easy to do as unlike most cars you don't fill it to the level of the filler bolt opening. It's a bit less. I hope this is helpful.
 
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Old 09-15-2020, 03:59 PM
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Originally Posted by BlueSky
I just had the rear end done last week (at 18,000 miles) - I've heard 'talk' that it was an F-Type weak spot and the best remedy was a fluid change. The dealer said he hadn't heard anything and I was the only F-Type to get it done at their facility. So while I'm waiting for my car to get the fluid change, I find out that he has a Range Rover and he changes the fluids all the time (transmission, differential f&r, transfer case, power steering, brakes...) Now I want to the rest of the fluids on my car. I also invested in a can of BG44 - I understand F-Type's have gas injected into the exhaust in order to get the popping sounds, and that those injectors tend to get clogged.
I love how dealers will say "We've never seen that issue" and when you Google it you get 300 pages of discussions about that particular problem. You know they've seen it and someone in the home office has directed them to play dumb. BMW did that to me one time on a Z4 steering issue and their corporate talking head said they have no record of this happening with that vehicle and then you go online and see all these settlements owners have had with BMW on the Z4 steering issue. It's no wonder people hate dealerships.
 
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Old 09-15-2020, 05:16 PM
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It's nothing but C.Y.A. these days - whether it's auto dealerships or the United States Government. Those guys aren't selling Jags - they're selling cars.
 
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Old 09-15-2020, 05:30 PM
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Any dealer who refused to carry out chargeable maintenance work requested by the customer and paid for by the customer wouldn't be getting repeat business from me.

I read about owners who choose to change their synthetic engine oil at 3000 mile intervals, I think this interval is unnecessary but the important point is it's their car, their money spent on maintenance and ultimately their choice.
Car enthusiasts will often exceed minimum maintenance recommendations for peace of mind.
 
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