rearaxle: those of us who subscribe to the Forums do so to solicit help and advice, and/or provide advice...not to read snarky posts such as yours. BTW, "Sebastien" is MIA.

It may behoove you to not jump into the shallow end of the pool head first.

 

Fair enough, but why even post the thread? The OP wasn’t weighing in, they were the OP!

Either way, If someone from JLR is assigned to read the boards, that aren’t doing anything with the lessons learned so I would happily call them out, just as I did when I challenged them to address my “not-free maintenance” - they didn’t respond to literally 25 documented calls so I didn’t suspect they will contact me via the board.

If the persons a troll, I’m jealous because I wish I had that much free time. If not, I agree, this is a forum for sharing and helping - if you want to post mic-drop threads and never return, don’t bother.

 

I never EVER post for “likes” BUT you really hit the nail on the head about the lack of courtesy! Not acknowledging a post directed at “X” is just rude. And that never sits well in my book. Well said sov211.

 

Yes another zombie post. It's too bad we will probably never find out what the result was.
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Don't know how to stop them. I get the feeling drivers of other brands, luxury or not, have found our Forums and are eager to see their 'posts' on the Internet. Some people have small minds and are amused by a light switch.

 

Best to just move in.

 

+ 1

 

All, sorry for not replying, I'm not sure why I didn't get notifications that you messaged.

Literally, the car is still at Jaguar of Richmond. They say, they don't know why Jaguar is now unresponsive. With all but a week or so in between, by Jaguar F Type has been on their lot for just over a year now. At first the dealership kept saying the ticking was, I think, the fuel pump. I said I had never heard it before. Then they said maybe it was the Catalytic Converter. They tightened, it was still there. Finally, they admitted there is a tick in the engine, after I finally drove it away from the dealership enough to make the noise worse. That was March, I turned it back in.

Oil was checked regularly, on both of the engines.

The car was under warranty, the second engined was under its own warranty, yet Jaguar Corporation will not respond. And so strange that Jaguar of Richmond is not questioning Jaguar Corp of why it is still there.

In April or May someone in Corporate Customer Service took my call and said he would get right back with me. Nothing, to this date.

My lawyer sent a first letter, maybe Customer Service, nothing.
He sent another to their legal department, nothing.
His assistant called and they said the ticket showed as closed out, with still no response from their legal department.
One could probably guess next steps.

I know this all sounds so strange. It is.

I would now not buy a Jaguar or Land Rover for anything, no matter how cheap. I can only assume they know they have some major issues, and do not know how to respond. If in two of mine, what are the chances its in their other engines??

Thanks for the responses and discussion.

 

Had a problem with an Oldsmobile dealer back in the early 80s. Brakes were seizing, definitely a hydraulics issue. I was accused of riding the brakes. BS all the way.

After 3-4 visits with service manager and the owner of the dealership I called GM and was given the name of the regional manager who met me a couple of weeks later.

He drove the car, came back to the dealership and he told the owner and the service manager in no uncertain terms that they were going to replace every brake component on my car at their cost. I had kept a log of who, what when and where that he Xeroxed and sent to corporate.

In today's world social media may be helpful. I've always believed that I can start at middle management level and then escalate issues to someone who will take ownership of a problem. Good luck. Perhaps, maybe if the local dealer continues to not make this right you can sue the **** out the dealership and the owner with the proviso that they will pay for your attorney fees.