View Poll Results: How long does it take your dealer to do a routine service
Back the same day
17
70.83%
Overnight stay
6
25.00%
Three or four days
1
4.17%
A week but I have their loaner hostage
0
0%
Voters: 24. You may not vote on this poll
How long does your dealer take for annual service ?
#1
How long does your dealer take for annual service ?
Wanted to run a quick poll and see the average separation time during a routine annual service - once again I am bemused at the logistics that I have never run into with other brand shops.
Booked the car in for 32K/2 year routine service three weeks in advance.
Dropped the car off at 9am Thursday and picked up loaner. No outstanding campaigns.
Car sat untouched for two days according to Jaguar Remote.
Hood was opened on Saturday.
Called Service Advisor today to check - "not likely to be finished today, hopefully by late tomorrow"
Really ? 4 business (maybe 5) days for oil and filter and multipoint check...
If they were swamped or a virulent flu epidemic hit them, why don't they just ask me to come back next week ?
Should I take this up with the Service Manager ?
Booked the car in for 32K/2 year routine service three weeks in advance.
Dropped the car off at 9am Thursday and picked up loaner. No outstanding campaigns.
Car sat untouched for two days according to Jaguar Remote.
Hood was opened on Saturday.
Called Service Advisor today to check - "not likely to be finished today, hopefully by late tomorrow"
Really ? 4 business (maybe 5) days for oil and filter and multipoint check...
If they were swamped or a virulent flu epidemic hit them, why don't they just ask me to come back next week ?
Should I take this up with the Service Manager ?
Last edited by stmcknig; 05-15-2017 at 03:40 PM.
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So yes, I understand the lead time of two to three weeks, which is fine. What I cannot believe is my dealer is going to be four working days on the service (maybe five if you count Saturday) and the first two of which my car just sat in their parking lot it would appear. As I said, my campaigns are up to date and I had no additional items to add apart from "do not wash me". Sounds like my dealer isn't the norm (apart from the booking ahead time)
#7
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#8
+1. That is not proper. I can understand a lengthy backlog for a reservation if it's for a non-critical issue such as a scheduled service. But holding the car overnite for a regular service is ridiculous unless some emergency came up for the designated technician. My last service was 3 hours and my SA expects the next one in June will be 3 hours as well.
#10
Join Date: Sep 2008
Location: Damon /Houston, Texas
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SinF (05-16-2017)
#12
For my 1 year service I made the appointment a week out. The earliest the service dept. schedules appointments is 0900. I am 2 hours away from the dealership. I arrived at 0830 and they took the car in immediately and asked if I need a loaner for the morning. I declined as I really didn't have anywhere to go. I had my car back by 1030 and was home for lunch.
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I asked my dealer to change intake filters last service, and found out that this was the case. They didn't mention it to me beforehand, or I would have said never mind.
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