Jaguar Land Rover North America came through for me.
#41
I have had nothing but great service from my local dealer in Kalamazoo, MI. They have worked hard to make sure they get me in for any of the scheduled maintenance that JLR can pay for. With all due respect, JLR is a business, contracts are contracts, you should have contacted them before the expiration of your warranty and "made arrangements". I get that you have an auto-immune disorder and you were protecting yourself, but sometimes that comes at a cost...in this case, $300 for an oil change. I would think your health and well-being is worth $300. If you are not, frankly, blindly, IN LOVE with the Jaguar brand, then you probably will want to shop elsewhere anyhow. I have NEVER bought a Jaguar because I thought it was a good deal, or I expected the service to be fantastic...I bought all my Jags because they are Jags and there is nothing quite like a Jag...so help me God.
The following 4 users liked this post by KalamazooJag:
#42
I will concede the point on belly aching etc; however, we don’t all choose when to get service. I had a similar experience when my dealer was doing a major remodel and couldn’t handle the regular service volume. I called 60 plus days in advance and they failed to contact me back for 3 weeks (and yes I contacted them back 4 more times in between). I finally requested to speak to the general manager and had the Volvo service manager contact me back and make the appointment, bottom line was that the appointment was in late June and my Free/included/whatever you want to call it oil change the following year couldn’t be scheduled more than 30 days early and any time after would be out of the free service period. I paid it and was told to call JLR for reimbursement (18 documented phone calls - just voicemail) and they did nothing. I contacted the service manager who said they would make a note that next years oil change is free - of course after that year, I was quoted 3 different prices for a 5 year service (they are very consistent), they acted like they had no idea what I was talking about. Less than impressive as was their effort trying to sell me a car. I’ve heard great stories and seen posts about all the wonderful things other dealers do, and that’s great. I worked for numerous car dealers - service, sales, and finance, and I always did what I could to make people feel valued but many don’t care. That dealer owns quite a few franchises and most have been similar with the exception of their Porsche crew - they were exceptional in very way.
#44
Hello Guys,
Here's my situation,
I have a 2017 Jaguar F-Type R coupe with approx 13000 on the clock. It was purchased new from a Jaguar dealership.
My warranty expired on July 22nd 2021.
I tried to setup an appointment today (8/12/21) to get my final free oil change but I was told they will not do it free and I will have to pay. I explained to the service department that because of the Covid pandemic I didn't take my car out all year because I didn't want to go to unnecessary places as I have an autoimmune disease, so I am very cautious about what I do and where I go. The service manager couldn't help me.
I contacted JLRNA located in Mahwah, New Jersey.
I spoke to a representative and explained my personal health situation, the fact that my autoimmune system is compromised and so, Im very guarded about the things I do and the places I go and I just didn't feel safe going during the month of July to get my final free oil change at the Jaguar dealership. I also explained that from the expiration date to today's date it's only been two weeks past the expiration date and I respectfully asked if Jaguar North America would take this into consideration and honor my final oil change request or possibly give me some type of voucher to pay for the oil change. I was told that they can do nothing for me because of the fact that my warranty expired on July 22nd 2021. It's obvious they take the position of, it's written in stone and nothing can be done and there's no leeway no bending no courtesy consideration and nothing whatsoever.
Jaguar Land Rover North America is willing to leave me with a sour bitter taste in my mouth over a stupid oil change. It is my opinion that they do not give a damn about their customers. They are willing to lose a good customer over an oil change dispute !
On principal alone, I will not purchase another Jaguar Land Rover vehicle in the future. And it's sad because I was seriously considering getting the new Land Rover Defender from my local Jaguar dealership. Now I think not !
Please tell me, am I making something out of nothing or do I have a valid point with my grievance. Please let me know your thoughts.
Thank you kindly.
Here's my situation,
I have a 2017 Jaguar F-Type R coupe with approx 13000 on the clock. It was purchased new from a Jaguar dealership.
My warranty expired on July 22nd 2021.
I tried to setup an appointment today (8/12/21) to get my final free oil change but I was told they will not do it free and I will have to pay. I explained to the service department that because of the Covid pandemic I didn't take my car out all year because I didn't want to go to unnecessary places as I have an autoimmune disease, so I am very cautious about what I do and where I go. The service manager couldn't help me.
I contacted JLRNA located in Mahwah, New Jersey.
I spoke to a representative and explained my personal health situation, the fact that my autoimmune system is compromised and so, Im very guarded about the things I do and the places I go and I just didn't feel safe going during the month of July to get my final free oil change at the Jaguar dealership. I also explained that from the expiration date to today's date it's only been two weeks past the expiration date and I respectfully asked if Jaguar North America would take this into consideration and honor my final oil change request or possibly give me some type of voucher to pay for the oil change. I was told that they can do nothing for me because of the fact that my warranty expired on July 22nd 2021. It's obvious they take the position of, it's written in stone and nothing can be done and there's no leeway no bending no courtesy consideration and nothing whatsoever.
Jaguar Land Rover North America is willing to leave me with a sour bitter taste in my mouth over a stupid oil change. It is my opinion that they do not give a damn about their customers. They are willing to lose a good customer over an oil change dispute !
On principal alone, I will not purchase another Jaguar Land Rover vehicle in the future. And it's sad because I was seriously considering getting the new Land Rover Defender from my local Jaguar dealership. Now I think not !
Please tell me, am I making something out of nothing or do I have a valid point with my grievance. Please let me know your thoughts.
Thank you kindly.
The following users liked this post:
AZCLAUDE (08-19-2021)
#45
Truthfully, I have my plate full for the past few months and "an oil change" wasn't really at the forefront of my mind, until today.
And with the "just pay for it" attitude, I suppose that will the case but it was the principal of the matter.
They're willing to lose me as a customer for $300 dollars.
That's what burns a hole in my keister.
I'm honest ...
And with the "just pay for it" attitude, I suppose that will the case but it was the principal of the matter.
They're willing to lose me as a customer for $300 dollars.
That's what burns a hole in my keister.
I'm honest ...
Keep them running. All the better to enjoy when they are happy...
#46
@PatentlawTX: Not sure any of that was necessary.
Dealers do treat folks differently.
Where I live, I won't touch or take my jag to the dealer.
I actually drive 150+ miles to another dealer if I need service.
Why? The dealership where I live is owned by a car conglomerate that owns a crap ton of other dealerships around the country, which means, you're just a number, you're really not appreciated, and you are a bean for them to count. They will never care at the end of the day.
I experienced this with a similar situation with that Jag dealer here and that has cost them the sale of 3 jags since 2003. Here is another example of how they work: The Caddy dealership in town (of which they also own) - did a horrid job on repainting my bumper from a factory defect on my SUV.
The paint started to peel off the bumper again within 2 years...
They informed me it must have been something I did
I had it repainted by a local shop and they informed me the issue was the caddy dealer they add the rubberized undercoat to the bumper to account for bumper flex when driving.
The bumper has remained defect free since.
Two different cars-
Two different dealerships
One corporate owner
Same terrible service
The jag dealership I go to now, and I have been going to and will continue to go to is still family owned.
Seek out a new dealership.
Dealers do treat folks differently.
Where I live, I won't touch or take my jag to the dealer.
I actually drive 150+ miles to another dealer if I need service.
Why? The dealership where I live is owned by a car conglomerate that owns a crap ton of other dealerships around the country, which means, you're just a number, you're really not appreciated, and you are a bean for them to count. They will never care at the end of the day.
I experienced this with a similar situation with that Jag dealer here and that has cost them the sale of 3 jags since 2003. Here is another example of how they work: The Caddy dealership in town (of which they also own) - did a horrid job on repainting my bumper from a factory defect on my SUV.
The paint started to peel off the bumper again within 2 years...
They informed me it must have been something I did
I had it repainted by a local shop and they informed me the issue was the caddy dealer they add the rubberized undercoat to the bumper to account for bumper flex when driving.
The bumper has remained defect free since.
Two different cars-
Two different dealerships
One corporate owner
Same terrible service
The jag dealership I go to now, and I have been going to and will continue to go to is still family owned.
Seek out a new dealership.
Last edited by GregCPX; 08-19-2021 at 09:39 AM.
The following 2 users liked this post by GregCPX:
El_Jalepeno (08-19-2021),
Marlow42 (08-19-2021)
#47
JLR is the worst manufacturer on earth. I could tell a really long story about my '16 F-Type R, but here are the bullet points:
- In August of 2018 I bought the car from Hornburg Jaguar in Los Angeles as a CPO with a full warranty.
- Immediately began having issues - they agreed to fix a dent in the car with the purchase, which took an entire month after I had already paid for the car. When it was returned to me, they had damaged the wheels, so I had to bring it back again. Another 2 weeks in the shop.
- Leather stitching started coming apart on the dashboard. No big deal, covered under warranty. Once again service took 3 weeks and they returned my car damaged, this time with the carbon fiber interior trim being scratched deeply.
- Service Manager (Marwan Korban) pulls me into the back room mafia-style with his burly mechanics, calls me a liar, threatens me with physical violence, and says "I don't give a **** about you or your business." All because of a scratch in the carbon fiber.
Fast forward to this year.
- Vehicle started experiencing total electrical failure WHILE DRIVING. Jag attempted to fix the issue 5 different times, with the car in the shop for 5+ months this year. As a clear case of a Lemon, I immediately filed for protections under Calfiornia Consumer Privacy laws.
- JLR corporate ignored me for the last 8 months. This has created an enormous financial burden, as I was forced to buy a new car since the F-Type is not safe and undriveable.
- Eventually they replaced the entire Power Control Module, but the service manager admitted that he had no idea if this would fix the problem, told me that it was a "bad car," and that he wouldn't drive it on the highway if he were me. How is this acceptable?
Now here's the final kicker -- Hornburg sold me this car fraudulently. It turns out that this car has a branded title and was already repurchased for the same electrical issues in the first place. They hid this fact from me, the salesperson who sold me the car was fired the very next day which I always found strange. They also lied to the bank in order to get financing for a Lemon. Totally ridiculous.
Net/net - JLR North America has finally agreed to buy the car back, which is the right thing to do. They only did this after I hired legal representation and filed a lawsuit. Consumers should not need lawyers to deal with an obvious case of Lemon and fraud. The second lawsuit is ongoing against the dealership itself, and I'm going to take them to the cleaners.
**** this brand and everything they stand for. My AMG GT R is 1000x better car.
- In August of 2018 I bought the car from Hornburg Jaguar in Los Angeles as a CPO with a full warranty.
- Immediately began having issues - they agreed to fix a dent in the car with the purchase, which took an entire month after I had already paid for the car. When it was returned to me, they had damaged the wheels, so I had to bring it back again. Another 2 weeks in the shop.
- Leather stitching started coming apart on the dashboard. No big deal, covered under warranty. Once again service took 3 weeks and they returned my car damaged, this time with the carbon fiber interior trim being scratched deeply.
- Service Manager (Marwan Korban) pulls me into the back room mafia-style with his burly mechanics, calls me a liar, threatens me with physical violence, and says "I don't give a **** about you or your business." All because of a scratch in the carbon fiber.
Fast forward to this year.
- Vehicle started experiencing total electrical failure WHILE DRIVING. Jag attempted to fix the issue 5 different times, with the car in the shop for 5+ months this year. As a clear case of a Lemon, I immediately filed for protections under Calfiornia Consumer Privacy laws.
- JLR corporate ignored me for the last 8 months. This has created an enormous financial burden, as I was forced to buy a new car since the F-Type is not safe and undriveable.
- Eventually they replaced the entire Power Control Module, but the service manager admitted that he had no idea if this would fix the problem, told me that it was a "bad car," and that he wouldn't drive it on the highway if he were me. How is this acceptable?
Now here's the final kicker -- Hornburg sold me this car fraudulently. It turns out that this car has a branded title and was already repurchased for the same electrical issues in the first place. They hid this fact from me, the salesperson who sold me the car was fired the very next day which I always found strange. They also lied to the bank in order to get financing for a Lemon. Totally ridiculous.
Net/net - JLR North America has finally agreed to buy the car back, which is the right thing to do. They only did this after I hired legal representation and filed a lawsuit. Consumers should not need lawyers to deal with an obvious case of Lemon and fraud. The second lawsuit is ongoing against the dealership itself, and I'm going to take them to the cleaners.
**** this brand and everything they stand for. My AMG GT R is 1000x better car.
#48
Hello Guys,
Here's my situation,
I have a 2017 Jaguar F-Type R coupe with approx 13000 on the clock. It was purchased new from a Jaguar dealership.
My warranty expired on July 22nd 2021.
I tried to setup an appointment today (8/12/21) to get my final free oil change but I was told they will not do it free and I will have to pay. I explained to the service department that because of the Covid pandemic I didn't take my car out all year because I didn't want to go to unnecessary places as I have an autoimmune disease, so I am very cautious about what I do and where I go. The service manager couldn't help me.
I contacted JLRNA located in Mahwah, New Jersey.
I spoke to a representative and explained my personal health situation, the fact that my autoimmune system is compromised and so, Im very guarded about the things I do and the places I go and I just didn't feel safe going during the month of July to get my final free oil change at the Jaguar dealership. I also explained that from the expiration date to today's date it's only been two weeks past the expiration date and I respectfully asked if Jaguar North America would take this into consideration and honor my final oil change request or possibly give me some type of voucher to pay for the oil change. I was told that they can do nothing for me because of the fact that my warranty expired on July 22nd 2021. It's obvious they take the position of, it's written in stone and nothing can be done and there's no leeway no bending no courtesy consideration and nothing whatsoever.
Jaguar Land Rover North America is willing to leave me with a sour bitter taste in my mouth over a stupid oil change. It is my opinion that they do not give a damn about their customers. They are willing to lose a good customer over an oil change dispute !
On principal alone, I will not purchase another Jaguar Land Rover vehicle in the future. And it's sad because I was seriously considering getting the new Land Rover Defender from my local Jaguar dealership. Now I think not !
Please tell me, am I making something out of nothing or do I have a valid point with my grievance. Please let me know your thoughts.
Thank you kindly.
Here's my situation,
I have a 2017 Jaguar F-Type R coupe with approx 13000 on the clock. It was purchased new from a Jaguar dealership.
My warranty expired on July 22nd 2021.
I tried to setup an appointment today (8/12/21) to get my final free oil change but I was told they will not do it free and I will have to pay. I explained to the service department that because of the Covid pandemic I didn't take my car out all year because I didn't want to go to unnecessary places as I have an autoimmune disease, so I am very cautious about what I do and where I go. The service manager couldn't help me.
I contacted JLRNA located in Mahwah, New Jersey.
I spoke to a representative and explained my personal health situation, the fact that my autoimmune system is compromised and so, Im very guarded about the things I do and the places I go and I just didn't feel safe going during the month of July to get my final free oil change at the Jaguar dealership. I also explained that from the expiration date to today's date it's only been two weeks past the expiration date and I respectfully asked if Jaguar North America would take this into consideration and honor my final oil change request or possibly give me some type of voucher to pay for the oil change. I was told that they can do nothing for me because of the fact that my warranty expired on July 22nd 2021. It's obvious they take the position of, it's written in stone and nothing can be done and there's no leeway no bending no courtesy consideration and nothing whatsoever.
Jaguar Land Rover North America is willing to leave me with a sour bitter taste in my mouth over a stupid oil change. It is my opinion that they do not give a damn about their customers. They are willing to lose a good customer over an oil change dispute !
On principal alone, I will not purchase another Jaguar Land Rover vehicle in the future. And it's sad because I was seriously considering getting the new Land Rover Defender from my local Jaguar dealership. Now I think not !
Please tell me, am I making something out of nothing or do I have a valid point with my grievance. Please let me know your thoughts.
Thank you kindly.
I apologize -- I see this same response from others. Sorry for the redundancy.
Last edited by farkle-edina; 08-19-2021 at 09:28 AM.
#49
I have had great service.
Last summer, in the midst of the 2020 lockdown, Jaguar Peoria, (IL) called me about my service timeframe. Due to the pandemic, they were closed for a couple of months. They waived the "deadline" and set up an appointment for me to come to the dealership. They gave me a choice of waiting in their customer lounge that was "sanitized" with no-one else allowed in, or they would send one of their drivers to pick up the car. I went to the dealership and indeed, it was the cleanest customer lounge I ever experienced. No-one else entered during my stay. My only issue was no coffee or cookies available. I moved to Texas late last year and now Sewell North Austin is taking care of me. They are outstanding. I have two XFs, and have nothing but great things to say about the Jaguar organization.
#50
#51
Oil Change pains
I feel your pain - I would think that there is someone at the dealership that is not so shortsighted. Repeat business and good word of mouth advertising is much more important to them than some guy in the service dept.
Call and speak to the General Manager or the Owner of the dealership. If they won't help you, shame on them.
Call and speak to the General Manager or the Owner of the dealership. If they won't help you, shame on them.
#52
Hello Guys,
Here's my situation,
I have a 2017 Jaguar F-Type R coupe with approx 13000 on the clock. It was purchased new from a Jaguar dealership.
My warranty expired on July 22nd 2021.
I tried to setup an appointment today (8/12/21) to get my final free oil change but I was told they will not do it free and I will have to pay. I explained to the service department that because of the Covid pandemic I didn't take my car out all year because I didn't want to go to unnecessary places as I have an autoimmune disease, so I am very cautious about what I do and where I go. The service manager couldn't help me.
I contacted JLRNA located in Mahwah, New Jersey.
I spoke to a representative and explained my personal health situation, the fact that my autoimmune system is compromised and so, Im very guarded about the things I do and the places I go and I just didn't feel safe going during the month of July to get my final free oil change at the Jaguar dealership. I also explained that from the expiration date to today's date it's only been two weeks past the expiration date and I respectfully asked if Jaguar North America would take this into consideration and honor my final oil change request or possibly give me some type of voucher to pay for the oil change. I was told that they can do nothing for me because of the fact that my warranty expired on July 22nd 2021. It's obvious they take the position of, it's written in stone and nothing can be done and there's no leeway no bending no courtesy consideration and nothing whatsoever.
Jaguar Land Rover North America is willing to leave me with a sour bitter taste in my mouth over a stupid oil change. It is my opinion that they do not give a damn about their customers. They are willing to lose a good customer over an oil change dispute !
On principal alone, I will not purchase another Jaguar Land Rover vehicle in the future. And it's sad because I was seriously considering getting the new Land Rover Defender from my local Jaguar dealership. Now I think not !
Please tell me, am I making something out of nothing or do I have a valid point with my grievance. Please let me know your thoughts.
Thank you kindly.
Here's my situation,
I have a 2017 Jaguar F-Type R coupe with approx 13000 on the clock. It was purchased new from a Jaguar dealership.
My warranty expired on July 22nd 2021.
I tried to setup an appointment today (8/12/21) to get my final free oil change but I was told they will not do it free and I will have to pay. I explained to the service department that because of the Covid pandemic I didn't take my car out all year because I didn't want to go to unnecessary places as I have an autoimmune disease, so I am very cautious about what I do and where I go. The service manager couldn't help me.
I contacted JLRNA located in Mahwah, New Jersey.
I spoke to a representative and explained my personal health situation, the fact that my autoimmune system is compromised and so, Im very guarded about the things I do and the places I go and I just didn't feel safe going during the month of July to get my final free oil change at the Jaguar dealership. I also explained that from the expiration date to today's date it's only been two weeks past the expiration date and I respectfully asked if Jaguar North America would take this into consideration and honor my final oil change request or possibly give me some type of voucher to pay for the oil change. I was told that they can do nothing for me because of the fact that my warranty expired on July 22nd 2021. It's obvious they take the position of, it's written in stone and nothing can be done and there's no leeway no bending no courtesy consideration and nothing whatsoever.
Jaguar Land Rover North America is willing to leave me with a sour bitter taste in my mouth over a stupid oil change. It is my opinion that they do not give a damn about their customers. They are willing to lose a good customer over an oil change dispute !
On principal alone, I will not purchase another Jaguar Land Rover vehicle in the future. And it's sad because I was seriously considering getting the new Land Rover Defender from my local Jaguar dealership. Now I think not !
Please tell me, am I making something out of nothing or do I have a valid point with my grievance. Please let me know your thoughts.
Thank you kindly.
I had been a regular GM buyer for years, and despite the cars now being entirely competitive for my purposes, I found the "lets just sell this thing and be done with it" attitude swore me off the company completely. I reminded myself that this is not pre-1980 GM, but most of their cars have the halo leftover from the 1960s in my "mind's eye". Jaguar needs to treat customers well at every point in the lifetime of ownership, from walking in the showroom, to the final dealer service. There are plenty of other competitors out there. Yes, they are not our beloved Jaguar, but don't let the current Tata-owned company rely on the snobbery of the independent 1960s Jaguar Cars to think they can fob off nonsense. They don't need to know you bought the Jaguar because of image. Let them think that you bought it on level of customer service, and find it grossly lacking. Stand by your guns (or taser, or pepper spray, fists or whatever). Good luck!!!!!
#53
Jag mechanics in NJ
The real elephant in the room here in NJ is that there might be three mechanics that understand the car, to begin with, the rest attempt to fix Land Rovers. JLR NA has always been a nonresponsive, anti-customer, company that barely returns calls and takes weeks to follow up on anything to do with your car. You do not buy a Jag for "service" in fact, that is the last function they perform. Jag NA, is just a distant relative of Jag Coventry and they need permission on everything.
I wonder how many "Jag experts" work for JLR NA? Maybe one.The company has been going downhill for years and the F type is barely an afterthought,
I wonder how many "Jag experts" work for JLR NA? Maybe one.The company has been going downhill for years and the F type is barely an afterthought,
#54
#55
I applaud you for sticking to your guns. A man has to have principles. I try not to let money get in the way of my principles.
For many people. Money means more. All to often, we are all forced to give in when are principles are under attack.
This is the greatest dilemma we face today. But I will always error on the side of a man with principles.
There is a lesson to be learned here. Unfortunately, the cooperate world isn't prepared to listen. It doesn't mean they don't hear you.
For many people. Money means more. All to often, we are all forced to give in when are principles are under attack.
This is the greatest dilemma we face today. But I will always error on the side of a man with principles.
There is a lesson to be learned here. Unfortunately, the cooperate world isn't prepared to listen. It doesn't mean they don't hear you.
#57
There's a great deal of truth to what you wrote. I understand that any large company must "draw a line in the sand" when it comes to policy. They can't have
dealers or employees giving out favor, with no boundaries. That would be a bit of a Black Hole and have some unmanageable consequences.
But Jaguar needs to be doing it so much better than it has in the past, just to earn back customers. Jaguar's image has taken an enormous hit during the 70's and
80's. Ford motor co. is the only reason they even exist today. Before that period of time, Jaguar management was it's own worst enemy. During the late 60's and
into the 70's, Jaguar was faced with a sweeping change in the technology being built into automobiles, and they failed miserably. Their own arrogance almost
ended the company. Choosing to ride on their past success and popularity, rather then solve the reliability issues that plagued the entire Jaguar line up.
Jaguar needs to be doing it better, harder, faster, friendlier, more economically than their competition. The publics perception of Jaguar is not particularly
favorable, based on past performance. Jaguar can't just put "their best foot forward". Jaguar needs to jump in with both feet to change the publics
perception of what Jaguar has to offer. The only way that is going to change is for Jaguar to demonstrate some true generosity and stand behind their product.
dealers or employees giving out favor, with no boundaries. That would be a bit of a Black Hole and have some unmanageable consequences.
But Jaguar needs to be doing it so much better than it has in the past, just to earn back customers. Jaguar's image has taken an enormous hit during the 70's and
80's. Ford motor co. is the only reason they even exist today. Before that period of time, Jaguar management was it's own worst enemy. During the late 60's and
into the 70's, Jaguar was faced with a sweeping change in the technology being built into automobiles, and they failed miserably. Their own arrogance almost
ended the company. Choosing to ride on their past success and popularity, rather then solve the reliability issues that plagued the entire Jaguar line up.
Jaguar needs to be doing it better, harder, faster, friendlier, more economically than their competition. The publics perception of Jaguar is not particularly
favorable, based on past performance. Jaguar can't just put "their best foot forward". Jaguar needs to jump in with both feet to change the publics
perception of what Jaguar has to offer. The only way that is going to change is for Jaguar to demonstrate some true generosity and stand behind their product.
The following users liked this post:
khlee (08-19-2021)
#58
search out a reputable mechanic that will work on your Jag in the future and get him to do the oil change. It may mean going to your favorite parts store and buying oil and a filter. Keep putting the oil the dealer was putting in and choke down the price of a filter. Whatever the dealer is advertising for their price will be about 1/2 for Oil, filter and labor. You'll take less time and both you and your mechanic will be happy. You'll just drink regular coffee out of his Walmart coffee maker in his sitting area. LOL!
#59
I agree with other members that letting the guarantee ran out made things worse. You could probably have made an appointment for the oil change within the guarantee period and then explained your situation to the dealer and see if they could reschedule without charging you. If they could not, at least you would have been able to decide to keep the original appointment or not. In any case, you do have a point that for an oil change, they could have shown a little flexibility.
#60
Two factors at play here; the comany's contractual obligation and good business sense. And I agree with both sides of the argument (if that's possible). Find yourself a good independent shop, even if they are not the most experienced with Jaguars. I found one in my area and bring all four of my Jaguars to them even though they specialze in Subaru performance modifications. Whatever task I assign to them, the tech researches it on Alldata before he touches the car. When in doubt, he calls a tech at the local dealership to confirm that he's approaching it correctly. They also eat their mistakes and when I was unable to pick up two of my cars that were there because my wife was sick, own of the owners and his girlfriend shuttled both cars to my house without being asked.
You're either in the service business or you're not.
You're either in the service business or you're not.