Jaguar NA Great Customer Service
#1
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I would like to post about the great customer service I received from Jaguar North America, as well as my local dealer. I have a convertible F Type that was having issues with the top locking down to the windshield header. It was a sporadic fault at first. The car had to have extensive diagnostics and much of the top mechanism was eventually replaced under warrantee, which took a considerable amount of time in the dealer shop. Jaguar of North America was made aware of the problem and assisted the dealer in the repair. In addition Jaguar compensated my loss of usage of the car, even though I was given a loaner by the dealer, an XE.
I want those in the Jaguar community to know that the manufacturer really does stand behind their product and supports its customers.
I want those in the Jaguar community to know that the manufacturer really does stand behind their product and supports its customers.
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beulahjag (03-02-2018)
#2
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It’s interesting that you post this, because I had the exact opposite experience when ordering my car. Without going into great detail, it was quite clear once I placed my order that Jaguar North America no longer cared about me as a customer at all, and clearly could care less about when my vehicle was delivered to me, much to the dismay of my dealer who was very helpful. I’m firmly of the opinion that Jaguar NA’s customer service is complete garbage and will never buy a new vehicle from them again.
#3
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It’s interesting that you post this, because I had the exact opposite experience when ordering my car. Without going into great detail, it was quite clear once I placed my order that Jaguar North America no longer cared about me as a customer at all, and clearly could care less about when my vehicle was delivered to me, much to the dismay of my dealer who was very helpful. I’m firmly of the opinion that Jaguar NA’s customer service is complete garbage and will never buy a new vehicle from them again.
#4
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I would like to post about the great customer service I received from Jaguar North America, as well as my local dealer. I have a convertible F Type that was having issues with the top locking down to the windshield header. It was a sporadic fault at first. The car had to have extensive diagnostics and much of the top mechanism was eventually replaced under warrantee, which took a considerable amount of time in the dealer shop. Jaguar of North America was made aware of the problem and assisted the dealer in the repair. In addition Jaguar compensated my loss of usage of the car, even though I was given a loaner by the dealer, an XE.
I want those in the Jaguar community to know that the manufacturer really does stand behind their product and supports its customers.
I want those in the Jaguar community to know that the manufacturer really does stand behind their product and supports its customers.
#6
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I would be remiss if I didn’t give a huge shoutout to my dealer - Scarborough Jaguar/Land Rover - who, 3 years and counting, not only treats me like a king each and every time I visit the dealership but all the “Lobster-Runners” who’ve attended the past two events I hosted.
One guess who is “all in” for 2018 Jaguar Wild Blueberry Blasters?
You got it.
One guess who is “all in” for 2018 Jaguar Wild Blueberry Blasters?
You got it.
#7
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#8
#9
#10
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We would have gone there again
#11
#13
#14
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JLR corporate has been great to me and other members as well, often they need to make up screw ups that dealers cause and so far they have never let us down.
#15
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My experience is that the automotive ownership experience is directly related to the MSRP of the vehicle. I have watched Toyota sales people do things to non-English speaking people what should be prosecuted as war crimes. On the other hand, I wish my relatives treated me as well as the Ferrari store I am familiar with. Jaguar historically had a price point that meant people were treated with respect. I am concerned that the spreading of the price range may lead to a diminution of the Jaguar ownership experience. Selling SVRs at 125K is a long way from selling XEs at 35K. In all honesty the MB experience and history is not encouraging. They have moved downscale in terms of owner relations which is completely understandable when you sell 5000 C class cars for every Maybach.
#16
#17
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Contacted Jag Customer Service a couple of weeks ago to request they send me a 2018 F-Type Brochure to fill out my collection. I was informed that they could send me a .pdf, but that they no longer print brochures for "environmental" reasons. Bull Hockey: Not quite believing this to be the case on a high end vehicle, I stopped by my dealer who was happy to provide me with a hard copy. Dealer great...Jag Customer Service, not so. Can't believe a word.
#18
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It is wrong to deal in stereotypes of people. Everyone should be judged as an individual. BUT this is just another example of the work ethic of the North American imported car subsidiary community that exists in New Jersey (Chris Christy, Governor). They deal in Beautiful Sunshine and how to do the least possible amount of work before the end of the day. These people have not changed their attitudes in 40 years, which is how long I have been putting up with them. Un, you should be happy they honored you with a BS response.
Last edited by Suaro; 03-19-2018 at 08:26 PM.
#19
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Totally agree with this statement. Some of the best purchasing and ownership experiences I've had have been with Mercedes, Jaguar and Lamborghini. The sales staff just seems to be of a higher caliber, and I think they realize that the people they are dealing with might be a lot more savvy than your average Corolla owner. I'm new to the Jaguar world but Grapevine JLR (in Grapevine, TX) and Autobahn Jaguar have treated me exceptionally well so far. Is it fair? Maybe not. But those with higher standards generally have higher expectations.
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