JLR dead last in J.D. initial quality
#41
Again, the linked thread doesn't support stated position. Relevant quote:
So machine shop owner was able to machine and shim an otherwise fine, except for warping, engine. This doesn't mean that we can rebuild engines. This means that in some narrow circumstances damaged AJ engine could be fixed.
what can I say I love it when someone says it cant be done, and maybe it cant, but I love the challenge. first off I was extremely lucky with the internals with this engine.
I knew about the parts being hard or not available. I did an extensive checking of the internals before committing. brgs,pistons,rings all in perfect order. I feel totally confident on
reusing what I cant get.
I knew about the parts being hard or not available. I did an extensive checking of the internals before committing. brgs,pistons,rings all in perfect order. I feel totally confident on
reusing what I cant get.
#42
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The point of the thread is that an AJ133 that was overheated can be saved using different techniques. If the internal parts of the engine were damaged, there is the option of fitting a used engine.
When time permits, I will purchase a used AJ133 and disassemble it completely so matching bearing sets and rings can be sourced.
It's anyone's guess what JLR may decide to do regarding internal engine components for the AJ133. They may decide to set up a 'remanufactured' process for replacement short blocks. Rather than debating the subject further, it may be best to just enjoy driving whatever vehicle you have with an AJ133 and see what happens when and if it does fail.
When time permits, I will purchase a used AJ133 and disassemble it completely so matching bearing sets and rings can be sourced.
It's anyone's guess what JLR may decide to do regarding internal engine components for the AJ133. They may decide to set up a 'remanufactured' process for replacement short blocks. Rather than debating the subject further, it may be best to just enjoy driving whatever vehicle you have with an AJ133 and see what happens when and if it does fail.
#43
A substantial point was made that needs to be underscored.
A young vibrant person emotional consumed with rare ailments that occur in old age, may pay a price greater than the ailment.
The point of available engine parts is moot on many levels- one being there is no demand- and that's saying a mouthful.
A young vibrant person emotional consumed with rare ailments that occur in old age, may pay a price greater than the ailment.
The point of available engine parts is moot on many levels- one being there is no demand- and that's saying a mouthful.
#44
For your reference
Your car (2014) did beat out a Kia when it was released.
2014 U.S. Vehicle Dependability Study (VDS) | J.D. Power
Your car (2014) did beat out a Kia when it was released.
2014 U.S. Vehicle Dependability Study (VDS) | J.D. Power
#45
So do you think JLR quality has declined in the intervening period? People were so ecstatic about the new F type that they overlooked things? That JLR has not been able to keep up with the pace of technological change since 2014? That JDP’s methodology is so suspect it should be completely ignored? A combination of all of the above?
The quality could not have changed as it the same parts being made by the same robots.
Let us also not forget cars are now a universal venture, the same Harman Kardon headunit goes into 80% of the cars, same with ZF transmissions, charging system and majority of the other parts.
And they have upgraded the Harman and ZF trans to the latest and greatest since my car was awarded the highest quality JD had to offer.
Keep up with pace of technology: Jaguar was not known as a technology powerhouse when the previous glowing rating was published (my car for instance has air conditioned seats and collision alert, bluetooth, but no backup camera)
I believe what has changed is that Jaguar now attracts a wider audience, by making their cars far more attainable, the dialed down Ftype version for instance is half the price of mine. This audience is less circumspect and even apprehensive of a boutique exotic. Whereas former Jaguar owners were more accepting of the limitations of owning an exotic marquee. The battery issue is a great example, go look on the XK forum (same car electrically as Ftype) and no one has complained about it, and accepted as a fact of life. Same thing with the electronic differential.
#46
#47
#48
Regarding JD Power results... Looking at the numbers, JLR has stayed roughly consistent between 2014 [132 problems] and 2018 [148 problems]. It's the industry around them which has changed. Follow Q&C's link to the 2014 results and you'll see that everyone but Lexus have problems per vehicle well into the triple digits. Then look at the 2018 numbers, where nearly all manufacturers are below 100 or just slightly over.
My criticism of JLR is constructive and loving in nature. I guarantee you nobody at JLR headquarters were pleased to see these results - even if they decide not to believe in them, some buyers will, and that's not good news for them on cars like the XE and F-Pace that need to be selling in volume and an overall product lineup that would benefit from stronger lease residuals. Every sales cubicle in a Lexus dealership have JD Power and Consumer Reports literature posted in plain view for a reason. JLR need to invest in infotainment - just punt already and roll out Android Auto and CarPlay - and focus more on build quality. The Meridian rattles and bad panel gaps - None of that stuff should have happened. I think they'll see huge gains just from that.
I'd like them to then target the cost of ownership in these cars. A quart of oil shouldn't cost $22, an oil filter $50, a windshield $1400, and a garden-variety transmission $17000. Make the cars easy to own and keep Jags on the road.
My criticism of JLR is constructive and loving in nature. I guarantee you nobody at JLR headquarters were pleased to see these results - even if they decide not to believe in them, some buyers will, and that's not good news for them on cars like the XE and F-Pace that need to be selling in volume and an overall product lineup that would benefit from stronger lease residuals. Every sales cubicle in a Lexus dealership have JD Power and Consumer Reports literature posted in plain view for a reason. JLR need to invest in infotainment - just punt already and roll out Android Auto and CarPlay - and focus more on build quality. The Meridian rattles and bad panel gaps - None of that stuff should have happened. I think they'll see huge gains just from that.
I'd like them to then target the cost of ownership in these cars. A quart of oil shouldn't cost $22, an oil filter $50, a windshield $1400, and a garden-variety transmission $17000. Make the cars easy to own and keep Jags on the road.
Last edited by hades281; 07-04-2018 at 08:33 PM.
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#49
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After being in the automotive industry for over forty-five years, I can safely say the only ones who care about the J.D. Power & Associates surveys are the manufacturers. I have been part of customer focus groups for several mainstream manufacturers and the customers have different opinions of what make a vehicle 'dependable' or 'easy to use'. Some manufacturers even publish 'difficult to use' training items for dealership Service Consultants so they can address customer concerns in the service drive about 'infotainment' systems and other complex systems.
As I said previously, if customers cared about J.D. Power surveys, the brands ranking 'below average' wouldn't sell any vehicles. Then there are those like myself who could care less about the 'entertainment' items. We want to hear the engine and all the glorious mechanical sounds a vehicle can make. There was a company I worked for many years ago that believed one didn't need a radio in the car so the car could 'talk' to the driver without interruption. The manufacturers can never keep pace with the constant upgrades to mobile phones and 'infotainment' systems since the lead time is much different for a motor vehicle when compared with a mobile phone. If buyers want gimmicks, then let them purchase a Camcord or Korean car.
If 'garden variety' gearboxes refers to the ZF 6HP26/28, then BMW, Jaguar, Maserati and Rolls Royce must all be garden variety brands as they all use the same gearbox.
As I said previously, if customers cared about J.D. Power surveys, the brands ranking 'below average' wouldn't sell any vehicles. Then there are those like myself who could care less about the 'entertainment' items. We want to hear the engine and all the glorious mechanical sounds a vehicle can make. There was a company I worked for many years ago that believed one didn't need a radio in the car so the car could 'talk' to the driver without interruption. The manufacturers can never keep pace with the constant upgrades to mobile phones and 'infotainment' systems since the lead time is much different for a motor vehicle when compared with a mobile phone. If buyers want gimmicks, then let them purchase a Camcord or Korean car.
If 'garden variety' gearboxes refers to the ZF 6HP26/28, then BMW, Jaguar, Maserati and Rolls Royce must all be garden variety brands as they all use the same gearbox.
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#50
I also don't car about infotaiment system, my favorite infotaiment feature that you can turn it off with a physical button on my F-type.
It is disingenious to pretend that all problems in JD Power surveys relate to infotainment. My F-type had plenty of nuts&bolts hardware fail on it. For example, it is simply inexcusable how JLR handled manual transmission and clutch issues. There are plenty of other f**k-ups to justify J.D. Power ranking.
It is disingenious to pretend that all problems in JD Power surveys relate to infotainment. My F-type had plenty of nuts&bolts hardware fail on it. For example, it is simply inexcusable how JLR handled manual transmission and clutch issues. There are plenty of other f**k-ups to justify J.D. Power ranking.
#51
The transmission is the 8HP70, and while it is indeed used in various Rolls Royce products it’s also used in the Dodge Durango, Grand Cherokee, Chargers and other FCA cars with V8 power.
So then, garden variety. A Rolls has a lot of very special parts but this isn’t one of them. As I understand it, what basically differs is the case, software/calibration and the ratios can be customized.
This part sharing reveals the spare parts markup as you can find the 8HP70 in a Chrysler parts catalog and a Jag catalog along with a $12000 price difference between the two. They aren’t identical and interchangeable, but surely not different enough between them to account for an additional $12k.
So then, garden variety. A Rolls has a lot of very special parts but this isn’t one of them. As I understand it, what basically differs is the case, software/calibration and the ratios can be customized.
This part sharing reveals the spare parts markup as you can find the 8HP70 in a Chrysler parts catalog and a Jag catalog along with a $12000 price difference between the two. They aren’t identical and interchangeable, but surely not different enough between them to account for an additional $12k.
Last edited by hades281; 07-05-2018 at 10:38 AM.
#52
They would not allow you where most of the assembly is actually done.
There is only one weld I know of on my coupe that is done by hand- and no one has ever complained about that.
Check this video out apparently handbuilt by robots
"Diversity hire?" indicative of you bringing emotions into this.
#54
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#56
There's a bit of nasty politics involved.
There is a monopoly- Harman.
Who have made it impossible for any competition
Then ensuring that their largest customers are protected.
There is no reason infotainment cant be as universal as a ZF trans; especially since its being made by one company.
#57
#58
Interesting proposition that the more expensive and rarer the car you buy, the more forgiving you will be of imperfections. I can understand that. If you buy a hand built Ferrari you accept some things don’t fit quite right in exchange for other things that make the car worthwhile. Whereas if you a buying a 35K Dodge you expect a dull but perfectly manufactured product. Ah, the wonders of mass production. So the moral of the story is F-Type owners need to be more accepting of imperfections and realize they come with a low production vehicle, but in the JDP survey they get swept up with XE buyers who get to complain all they want. Strange world.
#59
I think you are projecting too much. All it takes is "we need more X in Y for any values of X and Y" call for competence to be sidelined as a key consideration. Since in this context competence directly translates to build quality, any reduction will result in more defects.
Last edited by SinF; 07-05-2018 at 01:26 PM.
#60
[QUOTE=SinF;1924383 My understanding, is that depending on production targets for F-type line you can end up with mostly hand build F-type. This is not necessary a bad thing, .
[/QUOTE]
Your understanding is misplaced. The Ftype cannot be built by hand if they wanted.
Lets be clear to others, the "Production line" you saw is just the packaging dept.
The specific items cited with quality issues- Ediff, Engine. Are not made on premises.
The small things Jaguar builds by hand, (and rightfully so) leather seats, no one has raised issue with.
I will name the things made by robots and you name the things made by hand (by Jaguar).
[/QUOTE]
Your understanding is misplaced. The Ftype cannot be built by hand if they wanted.
Lets be clear to others, the "Production line" you saw is just the packaging dept.
The specific items cited with quality issues- Ediff, Engine. Are not made on premises.
The small things Jaguar builds by hand, (and rightfully so) leather seats, no one has raised issue with.
I will name the things made by robots and you name the things made by hand (by Jaguar).
- All aluminum body panels
- Monocouque chassis
- Primer and Paint