X2

I just applied the graphite lube again! Thanks for the reminder.

The video referenced above doesn't accurately show the correct way to protect the bodywork, or the correct amount of insertion into the keyhole to allow the key to turn. The 'handle' needs to be much less than 90 degrees, as shown, for it to turn the cylinder.




So, its possible that there are several issues with the physical keyMake sure you protect the door, as shown, when you try the emergency key.

 

FYI, I just discovered that if you pull the door handle out far enough, you can insert the key such that the folding part points up, not down, and you can then unfold the key handle a full 90 degrees for better leverage in turning it.

I had assumed the key could work if the car’s battery is dead, but it appears to actuate the electric lock/unlock. And, as my car was locked when I tried it, it set off the alarm.

 

That wasn't the experience with mine - when I turned the key I expected the door to give some indication of unlocking, but it just seemed to release some interlock and I had to pull the handle as usual to open the door. The alarm only sounded when I popped the hood and power was applied to the underhood terminals - the tech told me to stand by with the fob as he made the connections.