A pleasant surprise
#21
When I purchased my Audi A7, I received a book, with a choice of many gifts inside. I opted to pick the "Sonos" home stereo package, and was shocked by this. Ironically, I sold the A7 at 48K miles because I didn't want the warranty worries, nor an extended warranty headache (don't trust these). Wound up realizing that loyalty isn't bought by a gift of appreciation, but rather by a quality car that fits the need of the buyer. I think we call this "value" :-)!
No gift, and really don't care to have one. The gift is a quality car. Now if they would only recall and fix the audio to the level of "Jaguar expectations", that would be a real treat, which I believe we already paid for
No gift, and really don't care to have one. The gift is a quality car. Now if they would only recall and fix the audio to the level of "Jaguar expectations", that would be a real treat, which I believe we already paid for
#22
The point is well taken and we all agree that the F-Type is magnificent in every shape, form and, yes, color. None of us "needs" a damn thing besides the car itself. I think we can all agree on that, yes?
Having said that, even a small gesture [can] go a long way. It's never gonna make or break a brand - nor make you want to buy another automobile just because you received a gift, any gift - but it's still a form of appreciation and a show of gratitude.
Lagniappe - Wikipedia, the free encyclopedia
Best regards from an ecstatic (and giftless) 2015 V6S owner,
RJ52
Having said that, even a small gesture [can] go a long way. It's never gonna make or break a brand - nor make you want to buy another automobile just because you received a gift, any gift - but it's still a form of appreciation and a show of gratitude.
Lagniappe - Wikipedia, the free encyclopedia
Best regards from an ecstatic (and giftless) 2015 V6S owner,
RJ52
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Archeraph (04-26-2015)
#23
#24
If it's one coming from or representing the manufacturer - and I think I have received at least 3 or 4 since I bought the car last Oct (and I got the impression they were all from different marketers?) - that's another matter entirely. If I thought that my filling one out would make one iota difference or add something meaningful (other than giving out "10's" *****-nilly) I might fill it out, but I haven't. My own opinion is my name is the most valuable commodity being used here, more for marketing purposes than something pertinent [to the F-Type] or substantive for the brand.
Something like that.
Last edited by RickyJay52; 04-27-2015 at 11:26 AM.
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#36
We got a Chevy mini-van 18 years ago when GM was trying to change their image of building crappy cars, every few months they sent us new swag -- didn't help build brand loyalty, I'll never buy another GM product!
Who needs a gift if you have an F-Type in your garage?
#37
The point is well taken and we all agree that the F-Type is magnificent in every shape, form and, yes, color. None of us "needs" a damn thing besides the car itself. I think we can all agree on that, yes?
Having said that, even a small gesture [can] go a long way. It's never gonna make or break a brand - nor make you want to buy another automobile just because you received a gift, any gift - but it's still a form of appreciation and a show of gratitude.
Lagniappe - Wikipedia, the free encyclopedia
Best regards from an ecstatic (and giftless) 2015 V6S owner,
RJ52
Having said that, even a small gesture [can] go a long way. It's never gonna make or break a brand - nor make you want to buy another automobile just because you received a gift, any gift - but it's still a form of appreciation and a show of gratitude.
Lagniappe - Wikipedia, the free encyclopedia
Best regards from an ecstatic (and giftless) 2015 V6S owner,
RJ52
I love the sign out...."Giftless"....pretty funny :-)!!
#38
ONLY, I assure you, [re] receiving any trinkets from Jaguar or my dealer. As I've said and the truth is, I really don't care one way or another. I'm just of the opinion that even a small trinket is emblematic of "it's the thought that counts"; and who doesn't like being "thought" of?.
Best regards,
Jay
Best regards,
Jay
#39
#40
Its great to see that the Australian subsidiary has thought carefully about trying to make its customers feel special. I think they should be congratulated!
Let's hope whoever leads customer service gets promoted to headquarters in the UK as they could do to take onboard this initiative and thinking. The UK experience is appalling and rates as the worst I've ever seen from any brand.
Congrats to the Ozzies. Not much good at cricket or rugby, but clearly get customer experience ;-)
Let's hope whoever leads customer service gets promoted to headquarters in the UK as they could do to take onboard this initiative and thinking. The UK experience is appalling and rates as the worst I've ever seen from any brand.
Congrats to the Ozzies. Not much good at cricket or rugby, but clearly get customer experience ;-)