Possible Joyride in my car while servicing
#1
Possible Joyride in my car while servicing
Does anyone know if the Valet mode on the F-Type can control top speed or just privacy from contacts and such? Also what would cause my Journeys to be turned off if I didn't do this on the App? Jaguar Landrover has had my car for a week for scheduled service, oil change and fix my wheel they scratched. Last night I decided to look at my app and the Journeys had been turned off, I thought that was unusual as I rarely look at the In control app. I turned it back on to find it recorded two journeys hours after I dropped it off last week. What reason would they have to drive my car twice, One for 15 minutes and one for 10 minutes.....no other journeys recorded. What caught my attention was the MPG on one journey was down to 10 MPG. We all know what would cause that right?
The driving of my car may be innocent but I doubt it. I pick up my car today or tomorrow, should I bring this to the attention of the service manager?
The driving of my car may be innocent but I doubt it. I pick up my car today or tomorrow, should I bring this to the attention of the service manager?
#4
#6
Ask the Service Manager ? If there were software updates that might have restarted the Telematics Module which might turn off Journeys. As someone else pointed out, my dealership stores their service cars in a separate car park so it gets moved from where you drop it off at reception and I can see that might take ten minutes at 10mpg....
If you have dashcam footage of course thats a horse of a different colour...
If you have dashcam footage of course thats a horse of a different colour...
#7
Does anyone know if the Valet mode on the F-Type can control top speed or just privacy from contacts and such? Also what would cause my Journeys to be turned off if I didn't do this on the App? Jaguar Landrover has had my car for a week for scheduled service, oil change and fix my wheel they scratched. Last night I decided to look at my app and the Journeys had been turned off, I thought that was unusual as I rarely look at the In control app. I turned it back on to find it recorded two journeys hours after I dropped it off last week. What reason would they have to drive my car twice, One for 15 minutes and one for 10 minutes.....no other journeys recorded. What caught my attention was the MPG on one journey was down to 10 MPG. We all know what would cause that right?
The driving of my car may be innocent but I doubt it. I pick up my car today or tomorrow, should I bring this to the attention of the service manager?
The driving of my car may be innocent but I doubt it. I pick up my car today or tomorrow, should I bring this to the attention of the service manager?
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#8
Sorry To Hear This
I can relate to the pissed off factor as a body shop once pulled this on a relative of mine. She brought her nearly brand new Audi Q7 in to have the doors replaced after someone carelessly backed into her. Upon getting the truck back she noticed it had several hundred more miles on the clock! It was her word against theirs as she didn't document the mileage. It is a good idea to always take a photo of the odometer and tell them that you DO NOT consent to any driving other than to pull it into the service bay.
Last edited by AJ16er; 04-17-2019 at 11:36 AM.
#10
I honestly wouldn't want my mechanic to service without a test.
Don't go in with a "gotcha" attitude. These people know there's apps and oversite and new data transparency they can't control....
Just ask what those drives were about, as you casually noted it on your app.
#11
#12
Reminds me that when I bought my car (with 1,000km on it as a demo) I was told it wasnt available until after a long weekend due to "pre delivery" requirements even though I paid for it before, then when I got it there were a few hundred more km on it and I couldnt pair my phone because all of the allowed spaces were already taken up by everyone who had been driving the car long enough to need to pair devices. To say I was pissed would be an almighty understatement, I was feral.
#13
Reminds me that when I bought my car (with 1,000km on it as a demo) I was told it wasnt available until after a long weekend due to "pre delivery" requirements even though I paid for it before, then when I got it there were a few hundred more km on it and I couldnt pair my phone because all of the allowed spaces were already taken up by everyone who had been driving the car long enough to need to pair devices. To say I was pissed would be an almighty understatement, I was feral.
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BruceTheQuail (04-16-2019)
#17
#18
Ok, I have my car back and I’m happy about that. I had to wait an extra day because they left my car door open for at least 24 hours and drained my battery. They said they didn’t know what caused it so I suggested it was probably the door left open per my app.
I asked about the service and why the car needed to be driven. My service tech said there was no reason to drive it. She asked for screen shots of the journeys and said she would look into it.
This evening the service Mgr called explaining sometimes they need to clear sensors or reset etc, and may need to drive it to accomplish that. He explained the reason for such low fuel economy is probably because it was running for a while before they drove it causing the MPG to be extremely low.
so there ya go, that’s what I was told.
I will review my DashCam footage tonight after work just to be sure.
I asked about the service and why the car needed to be driven. My service tech said there was no reason to drive it. She asked for screen shots of the journeys and said she would look into it.
This evening the service Mgr called explaining sometimes they need to clear sensors or reset etc, and may need to drive it to accomplish that. He explained the reason for such low fuel economy is probably because it was running for a while before they drove it causing the MPG to be extremely low.
so there ya go, that’s what I was told.
I will review my DashCam footage tonight after work just to be sure.
#20
it says 16,000 mile routine service , state inspection and the wheel which was taken off the car and transported. There is no time indicating when these services were done but it’s not likely (in my mind) they were complete within 3 hrs of dropping off the vehicle. That’s when the driving happened.