Problem with new F-Type R Purchase
#1
Problem with new F-Type R Purchase
Folks, sorry for the long post, but I am in a pickle and can use your help.
I just bought a new 2018 F-Type R. I love the car and I am so grateful to have it, however, I have been discovering some issues with the car paint/finish over the last few days and not sure what to do.
I bought the car on Nov 8, it had 83 miles on it. When I got to the dealership, I noticed the cart was dirty, so I told the sales guy to run it through their car wash. When I took it for test drive, the paint didn’t look that good, so while we were doing the paperwork, I asked him again to run it through their shop and have it polished. By the time we got through the paperwork, it was dark and raining, so I didn’t get a chance to examine the car.
Next day, I noticed the paint was rough to touch and the running boards didn’t match! I took the car in, sat in the waiting area for 7 hours while they supposedly clay bar, polish and wax the car. By the time I got the car, it was dark and I was not able to see much. Next day, I discover they did a poor job, paint was rough to touch in some areas and 2 of the body panels (passenger side rocker panel and body panel behind panoramic roof ) have metallic black paint. The rest of the car has solid black paint.
The dealer has agreed that the running board don’t match and 2 of the body panels must be repainted, they are willing to make repairs, however, the follow up has been poor and overall I am not happy with how they are handling the situation. Here is my dilemma, I thought I was buying a new car, not one that has been damaged or in an accident. I feel violated; I think they should have disclosed the situation. What do you guys think?
I just bought a new 2018 F-Type R. I love the car and I am so grateful to have it, however, I have been discovering some issues with the car paint/finish over the last few days and not sure what to do.
I bought the car on Nov 8, it had 83 miles on it. When I got to the dealership, I noticed the cart was dirty, so I told the sales guy to run it through their car wash. When I took it for test drive, the paint didn’t look that good, so while we were doing the paperwork, I asked him again to run it through their shop and have it polished. By the time we got through the paperwork, it was dark and raining, so I didn’t get a chance to examine the car.
Next day, I noticed the paint was rough to touch and the running boards didn’t match! I took the car in, sat in the waiting area for 7 hours while they supposedly clay bar, polish and wax the car. By the time I got the car, it was dark and I was not able to see much. Next day, I discover they did a poor job, paint was rough to touch in some areas and 2 of the body panels (passenger side rocker panel and body panel behind panoramic roof ) have metallic black paint. The rest of the car has solid black paint.
The dealer has agreed that the running board don’t match and 2 of the body panels must be repainted, they are willing to make repairs, however, the follow up has been poor and overall I am not happy with how they are handling the situation. Here is my dilemma, I thought I was buying a new car, not one that has been damaged or in an accident. I feel violated; I think they should have disclosed the situation. What do you guys think?
Last edited by N4SPEED; 11-20-2018 at 09:00 PM.
#2
First of all - never have a dealer wash your car or do any detailing duties. They are bumblers at it, not pros.
Running boards - body colored? - not matching sounds very fishy. Body panels repainted means decreased value. Yes even just the panel behind the roof. When it comes time to sell you won't be able to say 'no accidents, no paintwork."
I'm be pissed off and demanding a new car or refund at this point. Have an independent body shop look the car over and the paint.
You paid for a NEW PERFECT car not this crap. Take lots of pictures, get third party evaluations of what is going on - high end paint/body shops. Get the dealership owner's name and go straight to him or her.
Detailing = detail shop. Tires = tire shop. NOT the dealer.
Running boards - body colored? - not matching sounds very fishy. Body panels repainted means decreased value. Yes even just the panel behind the roof. When it comes time to sell you won't be able to say 'no accidents, no paintwork."
I'm be pissed off and demanding a new car or refund at this point. Have an independent body shop look the car over and the paint.
You paid for a NEW PERFECT car not this crap. Take lots of pictures, get third party evaluations of what is going on - high end paint/body shops. Get the dealership owner's name and go straight to him or her.
Detailing = detail shop. Tires = tire shop. NOT the dealer.
Last edited by Burt Gummer; 11-20-2018 at 09:17 PM.
#4
#5
The panel behind the roof is always sparkly black. I think it is some sort of plastic or resin, not paint. That's the same in my car and I'd guess all cars with pano roofs.
Personally I'd get it assessed by a good ceramic coating place as they always have to correct even new paint, and if they think it is OK get it coated by them at the expense of the dealer. but I'd only be going to a top end place like pomonazzi(sp?), not one of the ones the dealers recommend.
Personally I'd get it assessed by a good ceramic coating place as they always have to correct even new paint, and if they think it is OK get it coated by them at the expense of the dealer. but I'd only be going to a top end place like pomonazzi(sp?), not one of the ones the dealers recommend.
#6
IMO your dealer is being fraudulent . A brand new car maybe has 10 miles on it. What happened in those 80 miles.? Maybe you can run the VIN and see if there was a reported accident or flood damaged. In any case, the dealer has demonstrated he can’t be trusted, and broke the law by representing the car as “new” I’d get out of the deal. The only other optioned would be for you to pay for a total inspection from your own mechanic....but why spend the $$ for that? Sorry to hear about your experience.
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CRS
#7
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#8
I've bought an XF from them before, and they were pretty honest & upfront. Their cars had been damaged by hail, and they called us and let us know that ours was one of them. They said it could be repaired, but gave us the option to back out. They ended up locating another vehicle for us. All this was about 4 years ago - things could have changed.
#9
I've bought an XF from them before, and they were pretty honest & upfront. Their cars had been damaged by hail, and they called us and let us know that ours was one of them. They said it could be repaired, but gave us the option to back out. They ended up locating another vehicle for us. All this was about 4 years ago - things could have changed.
#10
Rocker panel with metallic paint
Panel behind panoramic roof with metallic paint
Drive side running board
Passenger side running board
#11
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#12
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Burt Gummer (11-21-2018)
#15
Last edited by N4SPEED; 11-21-2018 at 12:26 AM.
#16
When I was a kid a dealer tried to pull crap like this on my dad. He made a big lemon cut out of plywood and stuck it on the end of a 2x2 and left me there to walk up and down the sidewalk picketing them when they wouldn't make it right.
By 4pm that day they had a brand new K5 Blazer ready for my dad.
Moral of the story is the squeaky wheel gets the greasing. If you are not the confrontation type take friends, neighbors, wife, whoever you want with you and just be one gigantic headache. THAT will get it done. Being nice will not.
Be absolutely clear as to what you will settle for and nothing less. A replacement, NEW, identical car or your $$ incl all fees returned, loan canceled, etc.
Don't not waiver at all pick one of those right off the bat and if they don't relent hire an attorney and make it clear that every social media channel, Yelp, whatever, will know your story.
By 4pm that day they had a brand new K5 Blazer ready for my dad.
Moral of the story is the squeaky wheel gets the greasing. If you are not the confrontation type take friends, neighbors, wife, whoever you want with you and just be one gigantic headache. THAT will get it done. Being nice will not.
Be absolutely clear as to what you will settle for and nothing less. A replacement, NEW, identical car or your $$ incl all fees returned, loan canceled, etc.
Don't not waiver at all pick one of those right off the bat and if they don't relent hire an attorney and make it clear that every social media channel, Yelp, whatever, will know your story.
Last edited by Burt Gummer; 11-21-2018 at 12:36 AM.
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Jaggyx (11-21-2018)
#17
It was manufactured in Jan 2017 which is a long time ago. The car must have sat on their lot for 18-20 months. Here is a link to the car when it was advertised on their site: https://www.ipacket.info/67CF57E6-AA...4E7420DDADF40A
#18
You have a completely different rocker panel and sill on the passenger side. That is not original to your car. It looks like it’s a different paint code too.... the metallic black. Your car is regular gloss black (ebony). That would lead one to believe that it was a replacement part that was mis-ordered and mis-painted. Clearly something happened to your car after it left the factory and before you purchased it. Possibly something minor, but the dealer owes it to you to fix it the right way and offer some sort of compensation.
The panel on the roof is metallic black on all models.
The panel on the roof is metallic black on all models.
Last edited by MI-FType; 11-21-2018 at 07:15 AM. Reason: Edit
#19
Wow there's no way I would accept that car as-pictured. Only time I've seen something like this in the past is when some punk kids decided to steal the wheels off of two XK's about 12 years ago at the Jag dealer in my town (a dealer that has long-since closed). Because they left both cars sitting on the frame rails, they had to be picked up with a fork lift and the lower panels all had to be repainted. They were never the same yet were still sold as new. I would bet anything that those parts were at one time damaged, either in transport or at the hands of someone at the dealership (or vandals). Can't believe they would allow that to leave the paint booth, let alone pass pre-delivery inspection.
As others have stated, NEVER under any circumstances have the dealer wash or "detail" your car.
As others have stated, NEVER under any circumstances have the dealer wash or "detail" your car.
#20
You have a completely different rocker panel and sill on the passenger side. That is not original to your car. It looks like it’s a different paint code too.... the metallic black. Your car is regular gloss black (ebony). That would lead one to believe that it was a replacement part that was mis-ordered and mis-painted. Clearly something happened to your car after it left the factory and before you purchased it.
While this is certainly possible... my car came from the factory with mismatched side sills like this. I wouldn’t put it past them to screw it up again.