Before going nuclear, sit down with sales manager, clearly outline this situation and ask what they could do to make it up to you. You are taking non-trivial residual value hit for having it painted.

 

Thank you all for your help and input!

I consulted my attorney and decided to send a demand letter via email to the sales guy and service manager. I asked them to run it by the management. I told them I will consider one of the following 3 options and gave them till Monday to resolve it to my satisfaction or face a Deceptive Trade Practices lawsuit which could result in triple damages.

1. Take the damaged and poorly repaired car back and give me a new comparable car, or
2. Make proper repairs and compensate me to make up for the diminished value, or
3. Take the car back and make a full refund to include all taxes and fees.

It is amazing how the paint is in such poor shape on a car with 83 miles on it and after being treated by the dealer and at a 3rd party shop. My 3-year old car has much better paint/finish. I guess being a black car doesn’t help as every little blemish shows more on black paint.

 

 

 

Doesn't mean dealer had car the whole time. My dealer seems to aquire a new '18 every time he sells one.My service rep has told me about on going paint problems since the '14 chip problem. They don't get paid to fix until vehicle is sold, how dumb. How do you sell it new and imperfect. The only dealer I let wash our cars is our Maserati dealer. They sell Ferrari, Rolls, Bentley, and Aston also. Comes out looking detaled! But they can't do anything in one day! I toke the guys to polish my Jag when I can get away with it. Use Bentley polish! Usually $50.