Scratched window, help needed!
#1
Scratched window, help needed!
Hey everyone
Currently rather annoyed as today i have managed to put a scratch on my drivers side window.....
A small stone was caught in the seal and has noticeably put a vertical scratch into my window when i wound it down.
The lower 3-4" i can feel with my fingernail, the scratch itself runs about 2/3 of the way up the glass getting gradually softer.
I have also done this at night and have no idea what this is gonna look like in the sunlight.
Im looking for advice on what i can do next any feedback is appreciated as always.
Currently rather annoyed as today i have managed to put a scratch on my drivers side window.....
A small stone was caught in the seal and has noticeably put a vertical scratch into my window when i wound it down.
The lower 3-4" i can feel with my fingernail, the scratch itself runs about 2/3 of the way up the glass getting gradually softer.
I have also done this at night and have no idea what this is gonna look like in the sunlight.
Im looking for advice on what i can do next any feedback is appreciated as always.
#3
No, you're correct. There is a service bulletin for that. You might get lucky and have this fixed for free at the dealer.
The following users liked this post:
Adz3000 (02-26-2017)
#5
Thanks all for the input,
A warranty repair would be ideal
Had a closer look under the bright white light and there seems to be quite a few more vertical scratches, definitely seems like the window seal is crap.
Gonna wait to see what it looks like in daylight before i do anything just yet
A warranty repair would be ideal
Had a closer look under the bright white light and there seems to be quite a few more vertical scratches, definitely seems like the window seal is crap.
Gonna wait to see what it looks like in daylight before i do anything just yet
#6
Quote JTB00502 at your dealer, it's a warranty fix; they replace the window trims with a new design, and will either polish out/replace the scratched glass.
JTB00502 - Vertical Scratches On Door Windows.pdf
I've just had mine done after suffering the same. It's stupid but they won't replace them unless you suffer the issue...so if it happens outside the warranty, you're screwed (unless you find a really nice dealer).
JTB00502 - Vertical Scratches On Door Windows.pdf
I've just had mine done after suffering the same. It's stupid but they won't replace them unless you suffer the issue...so if it happens outside the warranty, you're screwed (unless you find a really nice dealer).
#7
Trending Topics
#8
But I guess you can try asking, if your dealer is any good then they might let it pass.
#9
#10
It'll cost ya for a sub though...but you can at least put your own VIN to see what is relevant for just your vehicle.
The following users liked this post:
Burt Gummer (02-26-2017)
#11
This is interesting. I actually brought my car into the dealer about my driver side glass screeching when rolling down. They told me that they found a small rock in the exterior window seal and that it left a small scratch on the window .
According to this TSB, they should have replaced the seals right ? Is a small rock considered grit? Since this has happened once already, I'd like them to do the TSB before it happens again.
In the case that the window needs replacing , has anyone got the dealer to pay to get the glass retinted ? I just had my windows tinted last week
According to this TSB, they should have replaced the seals right ? Is a small rock considered grit? Since this has happened once already, I'd like them to do the TSB before it happens again.
In the case that the window needs replacing , has anyone got the dealer to pay to get the glass retinted ? I just had my windows tinted last week
#13
Having said that, it may be at dealer discretion, so if it was my dealer, it would never happen, not sure about yours but you can only ask...I'd probably take the angle of escalating it if they say No, considering they should have already replaced the seals the first time you went in for it.
#14
If you ever need to do this out of warranty, fortunately the windows are not that expensive. They are about £120 each with discount, and only take 30 mins to fit.
#15
#16
Interestingly, with the new seals installed I actually find that the vertical streaking on the windows is worse. Not sure if the seals need to be "worked in" ?? When i go back to get the scratched window replaced, I'll ask them to recheck the seals.
#17
#19
You mentioned a tint - is it via a film applied to the inner surface and the streaks on that side (you can use a torch to see which side of the glass they are on)? If freshly tinted via a film you can sometimes get streaks for a few days while the fluid evaporates. They should clear on their own, otherwise it needs redoing. The way the marks are at the upper and lower edge of the window does look like that is all it is, but I've only ever had one tint applied and that was over 5 years ago so materials may well be improved nowadays. Not all are of equal quality.
If they were just replaced with new windows, and were not tinted, I would say that looks very similar to the streaks you see from the glass not being cleaned properly with new waist seals not yet worn. When a window is first replaced and the car is washed I've always had a few marks like that, but after cleaning the glass properly it doesn't return. I wondered if it was some coating used during manufacture or transport to prevent the glass picking up scratches?
To clean them make sure the seal is completely dry (hairdry if needed) and clean the glass both inside and out with a good trade glass cleaner. (Bohle make one in the UK in big spray cans.) It should leave an anti-static hydrophobic coating. Spray onto a cloth outside the car then wipe the windows with it until clear. I do not know if it is compatible with your tints.
If they were just replaced with new windows, and were not tinted, I would say that looks very similar to the streaks you see from the glass not being cleaned properly with new waist seals not yet worn. When a window is first replaced and the car is washed I've always had a few marks like that, but after cleaning the glass properly it doesn't return. I wondered if it was some coating used during manufacture or transport to prevent the glass picking up scratches?
To clean them make sure the seal is completely dry (hairdry if needed) and clean the glass both inside and out with a good trade glass cleaner. (Bohle make one in the UK in big spray cans.) It should leave an anti-static hydrophobic coating. Spray onto a cloth outside the car then wipe the windows with it until clear. I do not know if it is compatible with your tints.