Scratched window, help needed!
#21
#23
Just got confirmation from my dealership that they will be replacing BOTH windows and seals again. Not sure why, but the first replacement didn't seem to work.
#24
#25
Do we know if the replacement waist seals being fitted when customers report this issue are revised parts that will not cause it to be repeated, or are they the same parts?
I'm curious because the JTB00502 TSB was issued in June 2016 and for revised parts to have been available through the supply chain for then they must have been developed a few months prior. I am surprised to see MY17 cars still with the original scratching problem.
When mine were replaced (coupe) I was not given the part numbers they used, and the TSB noted only lists the convertible parts. The original coupe part T2R11259 has no active supersessions which suggests the same part is being refitted. (Revised parts do not always get a new part number if it is a minor change like a new supplier, mould repair, etc, but where functionality has changed then AFAIK they should get issued with a new part number.) It is not unheard of for superseded parts to not be linked on their system so they may be using different parts. If you've had yours replaced and have a part number shown please can you share it?
If they are the same parts then I would wait until it bothers you or the warranty is near expiration, and have them replaced then to increase the longevity of the repair.
I'm curious because the JTB00502 TSB was issued in June 2016 and for revised parts to have been available through the supply chain for then they must have been developed a few months prior. I am surprised to see MY17 cars still with the original scratching problem.
When mine were replaced (coupe) I was not given the part numbers they used, and the TSB noted only lists the convertible parts. The original coupe part T2R11259 has no active supersessions which suggests the same part is being refitted. (Revised parts do not always get a new part number if it is a minor change like a new supplier, mould repair, etc, but where functionality has changed then AFAIK they should get issued with a new part number.) It is not unheard of for superseded parts to not be linked on their system so they may be using different parts. If you've had yours replaced and have a part number shown please can you share it?
If they are the same parts then I would wait until it bothers you or the warranty is near expiration, and have them replaced then to increase the longevity of the repair.
Last edited by xdave; 03-15-2017 at 07:58 AM.
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Misujerr (03-15-2017)
#26
When mine was replaced last year, the dealer had some problems finding and ordering the new revised seals, which took some time and effort. There is a tread about it here somewhere.
The car has spent most time in winter storage since then, but so far the new seals and windows seems to be good.
The car has spent most time in winter storage since then, but so far the new seals and windows seems to be good.
#28
It was reassuring, and they also did a physical comparison of the new vs old before mounting them, to be certain there was a different design. So I feel very shure I have gotten the new revised ones
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Misujerr (03-15-2017)
#29
T2R7476 -- Glass Door
T2R7477 -- Glass Door
T2R24144 -- Seal Waist
T2R24143 -- Seal Waist
The dealer also covered the cost to re-tint both windows. The replacement took 5 days -- Monday to Friday.
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xdave (03-17-2017)
#30
#31
I was later told only *that* dealer could replace the damaged window because it was part of the work order they attempted to complete. Alas, I had to go back -- but this time I was prepared for the week long delay. I insisted on them picking up the car from my home and having a Jaguar branded rental/courtesy car dropped off at the same time.
I'm definitely not going back to that dealership and will be notifying the manager that their timing to fix repairs is way off.
Last edited by bb_sam; 03-19-2017 at 07:13 AM.