After a week of ownership I decided to change the oil in my 2017 SVR. According to the JLR dealer they changed the oil in it, which is typical if they take any used vehicle. When I checked oil a few days after receiving the vehicle it showed over filled. Not having much experience with the algorithm and the way that jaguar handles the oil gauge, I thought maybe I was just on a little bit of uneven ground in my garage due to the drainage slope.

I knew I was going to order a new extractor and the correct oil and filter for the vehicle so I did that right away as want to do my own

8.8L extractor, nearly full
or change upfront. After extracting the oil into this 8.8 L vessel, it looks like there was about 7.9 L of oil in the vehicle. Crazy.

This along with the fact that they put four new tires on and didn’t even balance them, makes me question why they are considering themselves a Jag service center.

I am no mechanic but it seems like very basic stuff. Hoping I didn’t do any damage in the couple hundred miles I’ve driven it since I’ve gotten it. Lesson learned, don’t even trust the dealership service centers.

 

You're smart to do your own work. I don't trust them either. Bought an Esprit a number of years ago. It was serviced and had over 10K of work performed by the most reputable independent shop in the LA area. Had to redo all of it to get the car right. Only takes one D-bag to trash a perfectly good car!

 

Looks like the dealership put at least 7.25 litres in and not the correct amount of 6.5 litres.
Very very common dealer mistake and reported here many times.
Because RWD vs AWD, the RWD takes 7.25 litres but the AWD takes only 6.5 litres (due to the smaller sump to accommodate the AWD gubbins) and all SVRs are AWD.

 

Plus it looks like they installed OE Pirelli P Zero tires.

 

Yup. Not too worried about that.

 

Oh, just 1.4L off, huh?

I don't know if it's a US thing? My interaction with the JLR dealership and service dept. here in Idaho has been less than stelar as well. Mid 2022 or so when I went in originally looking to acquire a slightly used F-Type R, they didn't just have almost nothing in stock (that's not their fault), they weren't really very helpful in helping me locate one. I was ready to pay cash -- like somebody, take my money already! I did manage to find a low-mile one myself and had it shipped from a dealership in northern California. I took it in to the service dept. here to see if they could resolve the insane squealing the front brakes are making -- they said they couldn't help . Took it in a few months later for the Restricted Performance / limp mode, but of course the morning I took it in it was out of that mode. I couldn't reproduce it there at the dealership and they said they couldn't do anything, which raised an eyebrow for me. They don't have any scanning or diagnostic equipment to check for recent problems? I've had that restricted performance problem several times since then, and I think I have it tracked down to a battery voltage issue thanks to other members here, and absolutely no thanks to the dealership or service dept.

I've also had the Service Required indicator come on recently so I called to schedule a service just this last week. The woman I spoke with asked me what all I wanted done. I asked her about what should be scheduled given the age and mileage of the car. I've only owned the car for a couple years, and it only has 27k on the clock. Without going and doing the research myself, I don't know what it is due for. I'm not a mechanic or Jaguar specialist. Shouldn't the Jaguar dealership / service dept. know? She quoted me like $250 for an oil change like 2-3 weeks out. I got it done down the street at a shop I trust for $125 the very next day, full synthetic of course and sans the extra 1.4L.

It could be a ymmv / locale kind of situation, but I've kind of gotten the impression I'm better off doing my own research places like here and YT, gathering knowledge from other owners, enthusiasts, and mechanics. I bought my '16 about 2.5 years ago which was just out of warranty. I'd be _seriously_ pissed if I had bought a new(ish) one under warranty and was getting this kind of second-rate professionalism, workmanship, and overall customer experience. If I ever do get another Jaguar, it won't be through the local dealership. Seeing as how the brand is going all electric moving forward... well, that's another topic...

 

Fricken shameful at best. I have zero trust for dealers and this adds ;-0

Not surprising at all unfortunately. Them not balancing your wheels surprised me more, as this overfill stuff is common ish. Have you talked to the Service Manager there about these 2 low performance moves of his supposed “Techs”? Ya should.

And to think, people pay enormous sums for this garbage work. It’s crazy.

 

I get the feeling the dealership you bought from is not your local JLR dealer. That might be a very good thing.

 

That Service Required Indicator is just an idiot light that comes on once a year. It does not indicate a problem.

 

Understood.

My Restricted Performance woes have exacerbated my guilt that I've somehow neglected my duties as an F-Type owner. I guess with buying a car like this, I expected a higher level of service, esp. when dealing directly with the dealerships / service departments and paying the premium we pay when doing anything with them. The reality is that's not the case. You still get the same kids fresh out of high school or college working on your car who don't know much of anything. The lady who answered the phone working for the JLR dealership is not any more competent and/or knowledgeable than the lady working for the Kia dealership a quarter-mile up the street. I thought by virtue of owning a higher tier of vehicle you'd get a higher tier of service. That does not appear to be the case.

For the most part, you are on your own anymore.

 

Another thing I always check when I get my car back from the dealer are the lug nuts. They have a bad habit of over-tightening them to ridiculous levels. I always crack them loose and retighten them to spec using a torque wrench.

My states annual safety inspection requires at least two wheels to be pulled - one front and one back. I can always tell which two were pulled based on how tight the lug nuts are.

 

Here is a link to a good resource for your F. You can either enter your VIN, or scroll down and pick your car.

https://www.ownerinfo.jaguar.com/

If you use CARFAX, you can create your 'garage' and see what the maintenance schedules are. it's not only for checking on potential purchases. I have our 'fleet' in there, 2022 Silverado, 2018 Corvette, 2017 F, and 2013 Golf. CF then sends you emails to remind you of what needs to be done. You can enter your own work, and it appears that when I renew license, that gets picked up as well.

 

I logged in there with my VIN but I can't seem to find any clear easily digestible info saying what the maintenance schedule (time/miles) is for the various things.

I've been meaning figure out where to get this info, so your post was timely. My car is new so it hasn't been a huge concern. Doing the first oil change next weekend, but I doubt the schedule calls for much else at this point besides an oil change. Even that is not called for as I only got the car in May, and the KMs are low, but I figure it would be good to do anyway on account of break-in.

Anyone able to tell specifically where to get that info? Surely they have a downloadable sheet somewhere?

 

Check your owner's manual.

 

You are correct. It was a JLR dealer in Boston. The entire experience was pretty unpleasant. I have never purchased a car remotely before so I was not sure what to expect. I am 100% sure that if all remote purchases were like mine, they would not be popular. Total lack of care for the customer experience. I am not hard to please, but simple basic customer care was non-existent. I went three days without even hearing back from them after the paperwork was signed. Nearly every bit of communication had to be initiated by me. My wife swore I was being scammed, it was that bad. Every time I emailed or text one of them, I got a different person responding to me. It was crazy.

 

I am in the service industry just not vehicle service. But what I always tell my guys is that we don’t really have to superheroes. All we have to do is tell people what we’re going to do. Tell them when we’re going to do it and then go do it. If you do those three things you’re beating 90% of your competition. It’s pretty sad how far customer service and basic quality has fallen.

 

Those sound like words to live by for sure. That sort of mentality and approach should serve you and your staff well, and your customers. I can’t lie, I often assume service will be bad so that I have an opportunity to end up shocked and surprised if that ends up not being the case ;-0