Warranty issues from changing rims
#1
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Just been told by my warranty officer that changing my original wheels (base 18") to another OEM wheels (20" blade) which I purchased online would void my entire warranty according to Jaguar's warranty policy. Could anyone with more info chime in? Thank you.
#2
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Where are you located? If you are in the US I call bullshit. The car maker would have to prove that your modification caused any issue.
#3
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#4
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That's the stupidest thing i've ever heard. I would get a second opinion.
Technically because jaguar makes the OEM 20s and offers them on a model of this car they'd have to honor the warranty on everything except the rims themselves. And even then the dealer might help you out on those if there were a problem.
Technically because jaguar makes the OEM 20s and offers them on a model of this car they'd have to honor the warranty on everything except the rims themselves. And even then the dealer might help you out on those if there were a problem.
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#5
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I was quite shocked to hear that the whole warranty would be void...
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In the USA it wouldn't be allowed....although some renegade or ill-informed dealer personnel might think otherwise until somebody sets them straight.
Cheers
DD
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#6
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Brunei is it's own kingdom with it's own laws, and if i'm not mistaken the Jaguar dealer there is an independent company, not owned/directed by JLR. So I would suggest that the dealer is making this statement to you, not Jaguar themselves.
I don't know the JLR company structure for SE Asia in detail, for example in Australia there is a JLR corporate office which is "above" the dealers. But in Singapore, Malaysia, Brunei, etc there is just dealers, who they report to I don't know exactly.
You might want to contact JLR at a corporate level to address this, it's just a question of who to ask...
I don't know the JLR company structure for SE Asia in detail, for example in Australia there is a JLR corporate office which is "above" the dealers. But in Singapore, Malaysia, Brunei, etc there is just dealers, who they report to I don't know exactly.
You might want to contact JLR at a corporate level to address this, it's just a question of who to ask...
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What does your written warranty policy sitting in your hands say?
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I didn't want to pay for a lawyer, so I just paid out of pocket and fixed it myself (or just lived with the problem). Complaining to corporate did nothing, nor did threatening them with legal action...blah blah blah...they could care less.
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#19
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I have yet to see any car maker "have to prove" anything. They can deny your warranty and simply sit back and relax. It is then up to you to do the proving in a court of law under your time and your dime. If the court rules in your favor, they have to perform the work under warranty. No biggie to them. I have had legit warranty claims on brand new cars denied. I then had two choices: 1. Lawyer up or 2. Pay out of pocket and just fix the problem.
I didn't want to pay for a lawyer, so I just paid out of pocket and fixed it myself (or just lived with the problem). Complaining to corporate did nothing, nor did threatening them with legal action...blah blah blah...they could care less.
I didn't want to pay for a lawyer, so I just paid out of pocket and fixed it myself (or just lived with the problem). Complaining to corporate did nothing, nor did threatening them with legal action...blah blah blah...they could care less.
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