Yeah, But Does Your Dealer Do This?
#1
Yeah, But Does Your Dealer Do This?
You know that letter, or card, which you receive after purchasing your automobile which usually reads, “Welcome to the [insert dealer’s name here] family”? Maybe you also received a pen, a set of lug nuts, or “what-nots”, etc.? Well, how’s this for a [my] brilliant dealership. I wasn’t asked or was told but my dealership—Jaguar Land Rover Scarborough, ME—ordered me an “employee only” winter jacket and had it hand-delivered to my house this morning? And...I bought my V6S F-Type over 6 years ago!
If that’s not outstanding customer service—even if I am part of the Jaguar Land Rover Scarborough, ME family—I don’t know what is.
From the GM on down, all are not only a great group of people but friends. And in some people’s opinion, that’s even better than family!
Thank you very much Ron & Co. and all of your team!
Jay
If that’s not outstanding customer service—even if I am part of the Jaguar Land Rover Scarborough, ME family—I don’t know what is.
From the GM on down, all are not only a great group of people but friends. And in some people’s opinion, that’s even better than family!
Thank you very much Ron & Co. and all of your team!
Jay
#2
#3
That is not good service, that's legendary service. The bottom line, it's working evidenced by this thread and the eleven (probably more) people that you will share the experience with. I have three new cars in the garage, two of which are JLR's. It's cold up here in Lake Tahoe and I'm on my own in doing something about it!
Thanks for sharing...
Thanks for sharing...
The following 2 users liked this post by Tahoe Dave:
Ron McIntyre (02-20-2021),
schuss (12-21-2020)
The following users liked this post:
Ron McIntyre (02-20-2021)
#5
You know that letter, or card, which you receive after purchasing your automobile which usually reads, “Welcome to the [insert dealer’s name here] family”? Maybe you also received a pen, a set of lug nuts, or “what-nots”, etc.? Well, how’s this for a [my] brilliant dealership. I wasn’t asked or was told but my dealership—Jaguar Land Rover Scarborough, ME—ordered me an “employee only” winter jacket and had it hand-delivered to my house this morning? And...I bought my V6S F-Type over 6 years ago!
If that’s not outstanding customer service—even if I am part of the Jaguar Land Rover Scarborough, ME family—I don’t know what is.
From the GM on down, all are not only a great group of people but friends. And in some people’s opinion, that’s even better than family!
Thank you very much Ron & Co. and all of your team!
Jay
If that’s not outstanding customer service—even if I am part of the Jaguar Land Rover Scarborough, ME family—I don’t know what is.
From the GM on down, all are not only a great group of people but friends. And in some people’s opinion, that’s even better than family!
Thank you very much Ron & Co. and all of your team!
Jay
Last edited by 19FRG; 12-19-2020 at 12:13 AM.
#6
The following users liked this post:
Mbourne (12-19-2020)
#9
No, I did not buy this “wrapped-and-ready-for the-holidays” stunning F-Type...
...but I did receive this wonderful key-chain and pen (which I never received when I bought my car over 6 years ago)...
...until now.
And you wonder why I LOVE my dealer. You can stop wondering. (And to think I just stopped briefly into Jaguar Land Rover, Scarborough, ME on my way to picking up Lobster Cantonese—as well as other delectable dishes which will go beautifully with the Dom Perignon Luminous Champagne we’ll be drinking to bring in the New Year).
Never mind that the General Manager Ron gifted me a fantastic original painting—just my style—he saw, thought of me, and bought! Crazy.
Speaking of my dealership—ATTENTION New Englanders—the Goodwin Motor Group (the owners of Jaguar Land Rover, Scarborough, ME) informed me that they just purchased a Jaguar franchise in Bedford, New Hampshire (the old Exeter Jaguar; so the location has changed). How awesome is that? Just like my dealership.
Healthy & Happy 2021 to us all.
Jay
Last edited by RickyJay52; 12-31-2020 at 06:52 PM.
#10
And you wonder why I LOVE my dealer. You can stop wondering. (And to think I just stopped briefly into Jaguar Land Rover, Scarborough, ME on my way to picking up Lobster Cantonese—as well as other delectable dishes which will go beautifully with the Dom Perignon Luminous Champagne we’ll be drinking to bring in the New Year).
I'll be drinking to that. Cheers, everyone!
The following users liked this post:
Mbourne (01-01-2021)
#11
No, I did not buy this “wrapped-and-ready-for the-holidays” stunning F-Type...
...but I did receive this wonderful key-chain and pen (which I never received when I bought my car over 6 years ago)...
...until now.
And you wonder why I LOVE my dealer. You can stop wondering. (And to think I just stopped briefly into Jaguar Land Rover, Scarborough, ME on my way to picking up Lobster Cantonese—as well as other delectable dishes which will go beautifully with the Dom Perignon Luminous Champagne we’ll be drinking to bring in the New Year).
Never mind that the General Manager Ron gifted me a fantastic original painting—just my style—he saw, thought of me, and bought! Crazy.
Speaking of my dealership—ATTENTION New Englanders—the Goodwin Motor Group (the owners of Jaguar Land Rover, Scarborough, ME) informed me that they just purchased a Jaguar franchise in Bedford, New Hampshire (the old Exeter Jaguar; so the location has changed). How awesome is that? Just like my dealership.
Healthy & Happy 2021 to us all.
Jay
#13
And since two new F-Type Forum members are Maine-based, they too have and will experience the Jaguar Land Rover Scarborough “special treatment” difference.
All this is to say, no, you will not be getting a Jaguar Land Rover Scarborough jacket. (If it’s any consolation to you—although I doubt it will be—I no longer “possess” that jacket since my wife confiscated it).
Far more importantly than that or any jacket—and I assume you will agree with me—is congratulations on owning and driving such a magnificent car.
🙏
P.S. While this last event was most likely my last event, I bet if you ever venture up here Ron—the GM, my friend—and the newest Jaguar Forums member would provide you with a pen and key chain set (not that I want to put words in Ron’s mouth) and maybe even a gorgeous metal dealer emblem? I’ve never ever had any dealer emblem of any kind on any of my vehicles but this is quite a different story.
Last edited by RickyJay52; 02-19-2021 at 03:27 PM.
#14
That's the right Westchester. I was joshing somewhat about the jacket, excellent thou it looks. No wonder your better half has taken control of it...
Had a couple of modern Jags of the last few years with good and indifferent dealers. Luckily, my '66 E-Type and current '66 S-Type I can look after myself without the need for mechanics assistance, so far.
When it stops snowing I will certainly be making the most of the new arrival. JCSNE (Jag Club Southern New England) have Jags & Java this Saturday so hoping to take join them for a socially distant coffee.
Stay safe...
Had a couple of modern Jags of the last few years with good and indifferent dealers. Luckily, my '66 E-Type and current '66 S-Type I can look after myself without the need for mechanics assistance, so far.
When it stops snowing I will certainly be making the most of the new arrival. JCSNE (Jag Club Southern New England) have Jags & Java this Saturday so hoping to take join them for a socially distant coffee.
Stay safe...
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The following 3 users liked this post by RickyJay52:
#18
#19
How do you do it? Am I supposed to bring flowers, chocolates, beer, donuts or something when I turn up at service?