For years Ive used PG and recommended here without issue. Now as of late nothing but parts issues, cancelled orders without notice and appathetic attitude from customer service over issues Ive had lately. So just a friendly buyer beware Heres a copy of my review.




Ive used PG for years for sidework on cars. ordering on a regular basis. As of late, parts have been wrong and I have to return at my expense for their mistakes according to returns policy. Orders have been cancelled without notification, leaving me with pissed customers and having to take my business elsewhere to insure I can get the parts I need promptly. Ive mail ordered so long I no longer checked local. Surprise, surprise, the parts on my cancelled orders I found cheaper even after paying tax and not having to wait and hope parts show up.
Quick, short responses on the issue from Customer service that left me feeling that they were not overlly concerned about the issues I was experiancing with them. Too bad because I was along time customer and sent many others their way.

 

It's too bad that they, and a couple of others, spam the search engines to draw shoppers in.

rockauto seems solid though.

autozone seems good in the way that you can order online for in-store pickup ... there's nothing like getting face to face with the seller.

 

Well with the hassles of online returns and now taxes too no matter the state you buy from on sites like Amazon, Ive began to return to more local purchases. Ive had issues recently on Nissan parts at a dealer down the street and theyve fixed it promptly, paying for overnight shipping parts to me and accepting returns without issue and I can actually talk(a see ) someone.
Ive ordered from Rock auto many times but they just dont carry the parts thats Partsgeek carries so I had in most recent years used PG almost exclusivly especially for Jaguar.

 

That's right. The problem with online businesses when things go bad is that they *know* that no one is going to be able to walk up to the counter and get in their face.

Almost all of the partsgeek/autopartswarehouse crowd are in fact dropshippers middling for a single warehousing chain which supplies all of the backend. If you can figure out a web frontend and who the chain is, you can be in the parts business. No knowledge of parts required.

BTW, Romney and company are not the answer to the problem. Their business is to benefit the top one percent. When the top one percent rake off 30 percent of the GDP but pay zip taxes ... guess who pays? If you are in the exalted one percent, then Romney is the only rational choice.

But, for most people being in the top ten percent is only a pipe dream. The American Dream is a very convenient pipe dream that is used by the business elites to get the population to believe that they have a common goal because the elites alone could never swing an election based on proportional representation.

The failure is in the educational system. If every single eligible voter understood basic economics coming out of high school, most politicians could not get elected because most of what they say could not pass the sniff test.

++

 

well here goes the politics truth of the matter is your thinking 1% in the USA. Obama is thinking 1% in the WORLD of which we almost ALL in the USA are members of a WORLDY 1%. We have more food in our fridges than most of the REST of the WORLD, and are considered wealthy by those standards. Many people of the world work to provide a roof and food for the DAY. The rest of us worry about repairs on our Jaguars, Benzs, BMW's etc...
Rent and watch 2016 and The dreams of my REAL father.
I'll vote for a business man over a lawyer anyday since this country is a BUSINESS. My dad grew up in Communist East Germany and has been a very successfull small business owning doctor through hard work and due diligence, not from taking handouts and SHARING the wealth. IF, he had been forced to pay more in taxes or SHARE his excess money along the way he would never have built the practice into what it is today employing 10 people WITH MEDICAL and RETIREMENT plans. I can tell you also they give away more than 10% of their income to church and other charities and needs for those less fortunate. But its a CHOICE. He talks first hand about the economic collaspes in Socialist countries and those with high amounts of unemployed and welfare recipients. His own niece and her husband are both RN's in West Germany and unemployed for DECADES!!!! Not because they cant find work, but becaause they prefer to sit on the welfare rolls and collect alittle money for nothing, live in a small paid for government flat and ride bike to the store or places they want to go. You mention 10% a pipe dream, SURE and without GOALS or DREAMS why would you even get out of bed. Professional players and sportsman go for the DREAM of the best score and CHAMPIONSHIP why would people be any differant. Without dreams and goals you have no drive, no drive you live a mediocre lacking life.
How long would your lifestyle last if you spent more than you take in by mass amounts and you where the only one working but having to support a large family on what you make ?????
My first choice isnt on the ballot, but my second is and based on a report card of performance on THE JOB up for the election, Im not impressed. My NON salaried income is down over 20%(stripping the middle class) in the past 2 almost three yrs. When the team has a LOSING record, you fire the coach and the front office and get someone in the CAN turn the team around.
And yes they dont teach basic economics in school and should. Rich Dad Poor Dad should be on a mandatory reading list instead of the Great Gatsby or Catcher in the Rye. But what would be expected in a school system that doesnt even rank in the top 10% of the world. We're just becoming a nation of CONSUMERS and not PRODUCERS. GIMMIES instead of GETTERS....My 17 yr old son plays video games and LOVES computers. Ive told him for years to go for what he loves. BUT, be a PRODUCER in what you love, NOT just a consumer. As a consumer you fuel other peoples dreams, as a PRODUCER, you fuel YOURS
PS. I'de rather shoot for the top and miss, than to never have had the chance to shoot at all

 

As I mentioned in a different thread recently it often pays to have a good relationship with a real person at times...someone who specializes in and has good working knowledge of Jag parts (or whatever the product is).

Online buying is great. I do plenty of it myself. But sometimes (especially when problems come up) nothing can replace a person-to-person association, even if it's over the phone rather than face to face.

Cheers
DD

 

I play a balance between local and internet suppliers like eBay and Rock Auto.
I get parts fast with the Jaguar and VW Dealers. I also have accounts at O'Reilly and Autozone as well as a local 'mom&pop' auto parts store.

I stock up on parts at good prices on the internet or if the customer chooses to WAIT for the parts to be shipped from 'who-knows-where'. It's their choice, fast or cheap!!!

Some people just want it fixed and don't care about saving $30 or $50 but some say they can do without the car until the parts get here.

Some folks bring their own parts. Sometimes because they think they can get them cheaper and some that get in over their head and abandon the repair after realizing they don't have the tools or skills (or both) to repair.

bob gauff

 

Yep Bob I tend to now flip around on suppliers and have found alot of good stuff on Ebay. Some day I need to open an account with worldpac because they are a supplier to companies and dealers like Partsgeek.

And there is nothing even close on the retail end.

Sometimes I have people get their own parts because as of just this week I get reminded that people arent always people of their words and when they say they want to do the work and I order parts...Then dont show up Im stuck with the parts.

Im honest and tend to look at others through the same eyes I see through. Then there are those that also want to get their own parts, get the wrong ones and create even more expense for themselves and me

PG sent me a email yesturday mornign to reinstate the order for the ac compressor. Trouble is I already bought it somewhere else and sitting in the front room right now, and for the same money they incuded and compressor, drier, and expansion valve.

We have a parts guy at work that doesnt like to deal with tires because we dont make money on them and would rather send customers to a tire store!!!

REALLY! is my response to him. you would rather send them to a tire store say like NTB so they can get tires there, oh and we do alignments, and brakes too, plus other minor repairs!

Then we never see them again unless they have a drivability issue for others just cant fix or know what theyre doing! yeah that thinking and customer service really kills business.

Ive worked my butt off to think long term about the dealer I work for and try to keep people coming back and taking care of them without ripping their head off for what I can control. (NO I DONT SET THE DRIVE $$$)


Im dealing with a customer still under warranty with a XFR that didnt want me to do his service even though his service light was on. He went to a buddies shop to have it done.

Well a injector stuck open flooded the engine and locked it up 5k later And the first thought from the tech that looked at it was it needed a engine so they gave it to me since I worked on it last(yeah I really want that job,,,sarcasm) after diagnosis I detyermined it was just an injector.

But a process about the engine was started and Jaguar wanted the reciept showing a oil change and type for a potential engine warranty claim. he paid a DOLLAR less than we charge and risks a engine.

Not that they did anything wrong, but in the process off diagnosing the engine issue I notice the coolant tank really low and a leak from the waterpump. We know to look further at this area with low coolant tanks and this has caused engine failure form overheating.

This again is why I tell people. TAKE YOUR CAR TO SOMEONE THAT KNOWS YOUR CAR AND WORKS ON IT AND KNOWS ITS ISSUES> in the longrun you benefit. lol Ive just been off topic all morning havent I

 

Wow, Brutal, you have been on a roll this morning, and the off topic stuff is good stuff! Keep up the good fight, brother.

 

Unfortunately our political, leadership, and legislative process is anything but business-like.

Let’s take a peek at what we have and, mind you, this is totally bi-partisan.

- A happy willingness to accept (and actively promote) mischaracterizations of opposing viewpoints and philosophies and, worse, to demonize or marginalize those who hold them.

- Dogged adherence to ideology that simply isn’t sustainable

- Unwillingness to meld good ideas from all sides into workable solutions

- The notion that the best response or cure for over-zealous ideology or action is *additional* over-zealous ideology or action

- A mentality where success, real or ideological, is a zero-sum game.

- Hyperbole and over-heated rhetoric not used merely occasionally to drive a point home but, rather, used routinely to incite acrimony and division, making the problem solving process even more difficult.

I’d say that any business operating like our political system would not last 6 months!

The sad part is that so much of the above has gone beyond gov’t and politics and now contaminates the lives and thinking of our neighbors, friends, fellow citizens. I vote that we reject it at every opportunity and all levels!

That's as far as I'm willing to go on the subject of politics and the human condition :-)

Cheers
DD