I bought my 2011 XKR about a year ago and just had a service from my local European specialist in Charlotte NC. All good generally except when they tried to take off the wheel lug nut, a couple of the tops snapped on two of the wheels.

No immediate problem (the lug is secure etc) but I'm going to have to solve this when I want to change the tyres at some point.
So a couple of things:Thanks all - always appreciate the great advise I see in this forum.

 

Why are you fixing what your "local European specialist" just broke? That's their responsibility, not yours. I assume you also paid them in full to damage your XKR. If you did, and paid with a credit card, you can dispute that charge.

I'm sure that happened because some unqualified tire jockey used an air gun or similar power tool together with the wrong size socket, which spun on the outer shell of the OEM lug nut and deformed onto the inner solid nut. There are lots of threads about this on this Forum. If you need to remove a damaged OEM lug nut, simply take a 19mm deep socket and hammer it onto the damaged nut until it's secure, then use a hand wrench to remove it.

It appears that they broke the tops off of two studs. They should be able to source the same size replacements.

Take your XKR back to them. Write a memo documenting what happened in detail, and give it to the shop owner. If you start working on it yourself, you jeopardize your claim against them.

This was no accident. It was caused by their incompetence.

 

replace the entire hub!
wj


https://www.carparts.com/details/Jag...E&gclsrc=aw.ds

 

I understand your point, but to be fair I've seen a number of cars in the forum have a similar issue, especially when its spent most of life by the coast etc. My car (before me) was in California and Florida.

Also, when speaking to Jaguar authorized they seemed to be unsurprised by the issue, just less familiar on how to fix it (they don't cover cars over 10 years old)

 

Thanks for this - I've seen a few hubs around. Do you know anything about the "special tool" being referenced? or is it simple to get the hub off/replaced (e.g. even at a non0Jaguar place)?