2017 Jaguar XF Bluetooth issue
#1
2017 Jaguar XF Bluetooth issue
So I have a 2017 Jaguar XF 20d Premium.
When I got the car I had the Google Pixel XL (first gen) and from day one, Bluetooth wasn't working properly, although it's listed as a compatible device. Basically whenever I connect my phone, nlueBluet constantly goes in and out. (Completely gone from the source option as if it doesn't see it for a period of time then appears and reconnects). It's completely random. I called both the dealership and Google and each says it's the other one and wait for the next update. It's been a year of updates and nothing worked. (Had phone replaced a few times even). Not I just got the new Pixel 3XL and it seems to be having the same issue. Jaguar said it's not compatible yet but it sounds like BS. Last version of Android the pixel was compatible with was 2 years old according to their site.
I can't go another few years without being able to use bluetooth so trying to figure out if there's a work around or what then issue could be?
Had a Lexus before and my phone worked fine there.
going to try another Jaguar just to see if it's this particular one as well.
Any suggestions or help is appreciated
When I got the car I had the Google Pixel XL (first gen) and from day one, Bluetooth wasn't working properly, although it's listed as a compatible device. Basically whenever I connect my phone, nlueBluet constantly goes in and out. (Completely gone from the source option as if it doesn't see it for a period of time then appears and reconnects). It's completely random. I called both the dealership and Google and each says it's the other one and wait for the next update. It's been a year of updates and nothing worked. (Had phone replaced a few times even). Not I just got the new Pixel 3XL and it seems to be having the same issue. Jaguar said it's not compatible yet but it sounds like BS. Last version of Android the pixel was compatible with was 2 years old according to their site.
I can't go another few years without being able to use bluetooth so trying to figure out if there's a work around or what then issue could be?
Had a Lexus before and my phone worked fine there.
going to try another Jaguar just to see if it's this particular one as well.
Any suggestions or help is appreciated
#2
Well, out of 3 variables (the phone, the Jag and the placement) you've eliminated one. Now the second one to eliminate the bad reception. Make sure it is not covered with metallic case and/or your body. Bluetooth emits very weak signal, so even your body can tone it down if put between the phone and BT antenna. Then if it fails as well bring it to a dealer and insist on testing it.
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So after taking it to a different dealership, they were able to determine that my phone works with the other infosystem(larger version) jaguar has, but not the one I currently have in my vehicle.
I opened up a case with corporate about it and all they keep coming back is that their engineers find that the phone is not compatible with the vehicle and won't do anything about it. However, my previous phone (Pixel XL) is listed on their website as a compatible device. Their answer to that right now is that its only listed to be compatible with a software version that's over 2 years old on the website and so there's nothing they can do. This is silly as phones auto update their versions every few months and all the phones listed as compatible on the website have versions that are years old.
Anyone have any suggestions or how I could escalate this further to someone?
I opened up a case with corporate about it and all they keep coming back is that their engineers find that the phone is not compatible with the vehicle and won't do anything about it. However, my previous phone (Pixel XL) is listed on their website as a compatible device. Their answer to that right now is that its only listed to be compatible with a software version that's over 2 years old on the website and so there's nothing they can do. This is silly as phones auto update their versions every few months and all the phones listed as compatible on the website have versions that are years old.
Anyone have any suggestions or how I could escalate this further to someone?
#7
Jaguar corporate is not going to be of any help. I have the same exact issue with a different android phone and I was told the same "This phone is not compatible" story.
It is pretty sad considering I have had my phone work perfectly fine in rental economy cars, yet Jag can't get it sorted.
Anyway, here's a tip. The bluetooth disconnect issue is mainly due to the call part of the bluetooth. If you go to the car settings and unpair your phone for calls, the media should say connected as normal.
It doesn't disconnect at all if you are only connected for media. I am planning to buy a new phone soon and I hope that I can connect to my car for both the phone and media.
Hope it helps.
It is pretty sad considering I have had my phone work perfectly fine in rental economy cars, yet Jag can't get it sorted.
Anyway, here's a tip. The bluetooth disconnect issue is mainly due to the call part of the bluetooth. If you go to the car settings and unpair your phone for calls, the media should say connected as normal.
It doesn't disconnect at all if you are only connected for media. I am planning to buy a new phone soon and I hope that I can connect to my car for both the phone and media.
Hope it helps.
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#8
Jaguar corporate is not going to be of any help. I have the same exact issue with a different android phone and I was told the same "This phone is not compatible" story.
It is pretty sad considering I have had my phone work perfectly fine in rental economy cars, yet Jag can't get it sorted.
Anyway, here's a tip. The bluetooth disconnect issue is mainly due to the call part of the bluetooth. If you go to the car settings and unpair your phone for calls, the media should say connected as normal.
It doesn't disconnect at all if you are only connected for media. I am planning to buy a new phone soon and I hope that I can connect to my car for both the phone and media.
Hope it helps.
It is pretty sad considering I have had my phone work perfectly fine in rental economy cars, yet Jag can't get it sorted.
Anyway, here's a tip. The bluetooth disconnect issue is mainly due to the call part of the bluetooth. If you go to the car settings and unpair your phone for calls, the media should say connected as normal.
It doesn't disconnect at all if you are only connected for media. I am planning to buy a new phone soon and I hope that I can connect to my car for both the phone and media.
Hope it helps.
I ended up having to return the pixel 3 although I loved the phone because it wouldn't work in the car. Waiting and going to try the new Samsung.. Just think its ridiculous that such a high end and expensive vehicle can't get Bluetooth to work properly and doesn't think its an important safety issue.
#10
Thanks for the info. Unfortunately I actually need the phone portion more than the media. It's sad because they use the excuse of wrong OS version, but looking through their compatibility list on the website, they just don't stay current to almost any phone. So it's like a get out of jail free card for them to always rely on "wrong version" anytime.
I ended up having to return the pixel 3 although I loved the phone because it wouldn't work in the car. Waiting and going to try the new Samsung.. Just think its ridiculous that such a high end and expensive vehicle can't get Bluetooth to work properly and doesn't think its an important safety issue.
I ended up having to return the pixel 3 although I loved the phone because it wouldn't work in the car. Waiting and going to try the new Samsung.. Just think its ridiculous that such a high end and expensive vehicle can't get Bluetooth to work properly and doesn't think its an important safety issue.
Don't get the Samsung
#13
I installed an app called Bluetooth Phonebook from the app store. It replaces the Bluetooth profile on your phone. Is been a month with no disconnects.
#16
Hi people
Just read through this post, to get some idea of my problem. I have a Sony expera 5. Been working fine on my old Rang Rover.. Now I have a 2016xf Portfolio. Now the car has paired my phone, and downloaded my contacts. Choose a contact,My wife mobile. (Which I also have in the car with me) the mobile rings, but nothing coming through the car speakers. Any help will be much appreciated. Thanks
Just read through this post, to get some idea of my problem. I have a Sony expera 5. Been working fine on my old Rang Rover.. Now I have a 2016xf Portfolio. Now the car has paired my phone, and downloaded my contacts. Choose a contact,My wife mobile. (Which I also have in the car with me) the mobile rings, but nothing coming through the car speakers. Any help will be much appreciated. Thanks
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Only solution now is to pair only for music. Do not pair for phone calls.
For some context, the issue seems to be with the pbac version. This is used to transfer the contacts to the car. There seems to be some bug in the in control system that causes the Bluetooth to restart when the phone book is synced.
#20
This solution does not work anymore. Android has stopped third party apps from changing the Bluetooth profile.
Only solution now is to pair only for music. Do not pair for phone calls.
For some context, the issue seems to be with the pbac version. This is used to transfer the contacts to the car. There seems to be some bug in the in control system that causes the Bluetooth to restart when the phone book is synced.
Only solution now is to pair only for music. Do not pair for phone calls.
For some context, the issue seems to be with the pbac version. This is used to transfer the contacts to the car. There seems to be some bug in the in control system that causes the Bluetooth to restart when the phone book is synced.