Hello
So i just bought a used 2011 xf premium and have an issue.

I am trying to pair my phone but when i press search button on the nav screen nothing happens....it doesnt find, search or look for phone.
Dealer wants me to bring it back but hes far away.

Anyone has any thoughts?
Thanks

 

Make sure you have the Bluetooth feature turned on, on your phone. Have the phone search for the car also.

 

Tried that
The problem seems that the search
button when pressed doesnt search.

 

Have you made sure that all old pairs have been deleted?

"The problem seems that the search button when pressed doesnt search."
The search button in the car or on the phone?

 

I don't see any old phones paired....

so this is how it looks
under comms- it says no phones found. then it asks"would you like to search for new phone now?"

then there is a dark green "YES" and when i press this nothing happens.
see pic

 

Other than being sure that your phone is a compatible phone, I'm out of suggestions other than a trip the the repair shop.

 

yep...thats what i tried to do....the local dealer here said he wont give me a loaner since i didn't buy it from him!! seriously....is that customer service of JLR. My first shock

 

That's dealer service issue, not JLR.

 

yes....but i spoke with JLR and they say that each dealer has own policies.
Just didn't expect...coming from bimmer to jag...guess didn't think that loaners could be issue. Assumed that it would be like bimmer.

 

I am having the same issue however mine seemed to happen after my boyfriend successfully paired his phone. When I got back into the car that is what I was confronted with and have not been able to get my phone to pair or for that matter the car to search. I reset my phone and I also disconnected the battery for 10 minutes then let the car run for 10 minutes then turn it off for five minutes and then retry it again that didn’t work either. Did you ever have any results? I’m wondering if the Bluetooth needs to be updated it’s weird how it just stopped working and has been fine for over five years.

 

Deleted my old Samsung phone and added my new Samsumg phone turned on bluetooth, but... no new phone found! Fustrating!!! Help please. Or update it....

 

I think it's a module issue, meaning the "bluetooth" module needs to be replaced. Does your radio ever cut off? I think that's another symptom honestly.

 

Hi

Unfortunately I do have the same issue with the bluetooth search function. After pressing "YES" nothing happens. Is there alreasy a solution?
Assume the bluetooth module is broken...

 

Yeah, most likely the bluetooth module is broken. These seem to be a really common failure point - people blame water ingress but mine failed without any obvious signs of water.

The symptoms are usually being unable to connect to bluetooth, but also random/persistent reboots of the in-car entertainment system as the failed module disrupts communications on the MOST network.

There are two options: either replace the bluetooth unit (new is crazy expensive, used ones can be found on eBay - my advice is to find one for a Land Rover with a similar part number printed on the unit as it will work and they're generally cheaper than the jaguar equivalent), or simply buy a and forget about bluetooth.

 

Thanks for the prompt and helpful answer. I will replace the module and hopefully verify the root cause of this particular symptom. Keep you guys posted.

 

So finally an update from Switzerland:


First I removed the bluetooth module in order to check the article number and to check whether there is an obivous visual damage or not.
After removing it (disconnected the vehicle battery first in order to prevent any other damage - who knows nowadays) the in-car entertainment system
then started to reboot persistently.

I couldn't find any visual damage even when I took a closer look at the PCB (no water damage, nothing burnt or similar).
I then mounted the bluetooth module again and the in-car entertainment system rebooted as usual again. But for some inexplicable reason
the bluetooth search function was working again and I could connect my phone as expected.

Too good to be true... after 10km of driving the in-car entertainment system suddenly started to reboot persistently (exactly like it would be when no bluetooth module is connected).

While looking for another used bluetooth module I found out that also Volvo has used the same module between '09 and '13 (among Land Rover). Here are the article numbers of the different brands:

Jaguar 7G9N-10D893-AG or 7G9N-10D893-AF
Land Rover 7G9N-10D893-AA or 7G9N-10D893-AB
Volvo 7G9N-10D893-BB or 7G9N-10D893-AB

They are all from FOMOCO - Ford Motor Company, but the prices differ quite a lot. All of them can be used for the XF X250 (has been verified in the german Jaguar forum).

As in the previous comment mentioned, I finally replaced the bluetooth module. By accident I found an used one from a Volvo XC60 (7G9N-10D893-BB) for around 80$ in Switzerland. So now everything works as expected.

 

Nice!

I found a Volvo unit on ebay for $30 so decided it was worth the gamble, and it "half" worked - I could see the previous phones listed in the unit, but I couldn't remove them and any actions with bluetooth (e.g. pairing new phone) wouldn't work, and button presses were timing out etc. I assumed that while the units looked the same maybe the software version was incompatible - I guess it's possible the unit was just faulty.

Thank you for the WERS numbers, that's super useful!

 

yes my radio cuts off randomly....and Bluetooth not working.....where is the Bluetooth module??

 

Under the drivers seat in the US models. I think under the front passenger seat in the UK?

 

I had exactly the same problem with my 2012 XF. After much research i discovered it was the bluetooth module. I brought a second hand unit from ebay for £35 and had a look at some youtube vids in order to locate and how to fit.
Unit arrived and i set to work. I am not a great mechanic (I just no the basics) but 1 hour later unit was fitted and all working as it should.
The unit is standard between jaguar and Land Rover, you should pay no more than £45 for a second hand unit which is a bargain as i was quoted £500 for the job from a jaguar specialist