Hi guys, I saw on this forum about filing a complaint with NTSB Safety about my dashboard so I did just that. I also filed my complaint with the Jaguar dealer. Jaguar USA set me up with an appointment to go have my dashboard looked at to see what can be done. The lady stated that she would call me back once I've had my appointment to let me know what Jaguar USA can do. This was last week and I haven't heard back from the lady yet, so I'm going to give her a call tomorrow. The total for the dashboard was $3600 and I'm wondering what Jag USA is gonna do. If anyone has had this experience with Jag USA and can tell me more about what to expect that would be great. Thanks in advance.

 

I just bought my jag and im really worried about that issue becuase that would literally destroy my OCD and $3600 is a joke.. I seen a thread on here where some guy in texas got lucky and found a guy local who fixed it for him for 100 bucks and doing a super proper job. Try find that thread as the info could help you later.

But I do believe a group effort should be made to force Jaguar to accept responsibility for these issues. A large number of people can make this happen, if anyone here happens to be a lawyer it could help to get a letter set in place. Jaguar have apparently admitted fault due to design (faulty adhesive) So this should be enough to have them pick up the tab for this issue regardless of the year.. A tough battle but possible with enough pressure.

If numerous people brought it to the attention of automotive media, Jaguar would be quite upset. That card could be saved for later.

 

I think you'll find that Jaguar haven't admitted anything. What they have done is offered a "goodwill" gesture of a 50% contribution to some of those folks who called Jaguar USA about it. In my experience that's actually a much better track record than dealing with Audi...

As my dear old dad used to say, sometimes life isn't fair.

 

Yes, I'm definitely worried because with the heat its getting worse everyday and it just doesn't look good. Its amazing how we pay so much money for these cars and they use cheap adhesive. I definitely cant afford to pay $3600 that is a joke. Last year they wanted me to pay for the diagnosis, but this time I didn't have to pay for the diagnosis. If we had a lawyer or a group of people to complain I think Jag USA will take care of it, they aren't loosing any money. Also, I'm in NC and I have took it places but everyone says that my leather won't stretch enough for it to be repaired that I would need a new dashboard. This really sucks but I'm going to stay on them because I want my dashboard to look like everyone else.

 

Nope they haven't admitted to anything or offered a goodwill!!! I will see what they have in store for me Every situation is not the same, that I do understand. Thanks for your input.

 

I'm not disagreeing that it's not fair - if I were CEO of JLR maybe I would try and get it past the board of directors as "the right thing to do". I doubt sunny Castle Bromwich where they are built gets the same extremes of climate (no excuse I know).

My experience with Audi was that they just refused to admit even evidence mailed in to them of things like sticky switches that used to be rubberised. They ignored forum post after forum post of users reporting the same thing with a blanket statement they had no reports of problems. The final straw after 25+ years of ownership was some plastic guides on the timing chain in the back of the engine cracking at 70K miles requiring an engine pull totalling $6K. All because they cheaped out on the plastic....sorry that was my last Audi.

I too am keeping an eye on my dash but Jaguar Corporate at least seem more willing to extend the goodwill branch....

 

I'm unfamiliar with this dash issue that I keep hearing about, can someone give me a quick nutshell on the problem. What years of the XF's did it affect?

 

Leather top of the dashboard shrinks in extreme heat / sun and the glue holding it down comes free. You can get rippling in the dash leather or it can come completely loose. Often first seen around the speaker grill in the center of the dash

Most affected seems to be pre 2012 XF. Apparently they started to staple around the speaker at that point and maybe a different glue

 

I've read multiple posts on here where people said JLR admitted it was the adhesive used ?

 

Okay guys, I spoke back with the lady from Jaguar and she stated that they can pay for 25% of the repair and the repair is 3,300 That's crazy

 

i had the dash issue on my 09 XF (never did anything about it because it happened towards the end of my lease)....i have the issue now on my 11 XFR.

it sucks that JLR isnt doing anything about it...sucks even more than its such a costly repair! basically they're giving you a brand new dashboard which i think is kind of silly because it looks like it can be fixed (in some cases). im sure if Jag said "ok we can fix your cars for $200" and all they did is repulled and reglued the leather (in a better way) most people would do it.

this issue has been going on for 7 years now, i doubt JLR will acknowledge it

 

If they are agreeing to pay a portion I would say they have admitted but have not taking full responsibility.

 

I agree and its sad that they aren't acknowledging it

 

Porsche continued to produce the engine in 996/997.1 and Boxster for 10 years knowing it had 4 critical design/build flaws that could cause it to blow at any time, any mileage, any driving style.

They wouldn't sell parts to fix a damaged engine, only a whole engine. They wouldn't sell you the new engine unless you gave back the old engine. They wouldn't take the old engine back if you opened it up to look at it or tried to fix it.

You had to pay around $15,000 to replace a blown engine for some vehicles that weren't even worth $15,000 used. Cars piled up in garages for owners that couldn't pay the ransom and couldn't get anything for the car with a blown engine.

Porsche was the most profitable car company during those years.

"Oh, I have a bubble in my dash and Jaguar won't fix it out of warranty!!! I'll never buy another Jag as long as I live!!!"

Quit your bitching!

 

Well if your XF falls under this recall 16V-373 PASS AIR BAG REPLACEMENT you might be able to get it fixed on Jags dime, The dash has to come out to do this job (Service manual say so) So you might wan to find out if your XF is suspect, and wait if so.

 

Actually my car does have that recall. Last time I spoke with someone the parts weren't in yet.

 

nice! take advantage of it. Most likely the $3k cost of the dash repair is to give you a new leather dash, but im sure if you work with them, reuse the dash you have and just staple it down, they can figure something out for you

is there a site I can pop my VIN into and get the recall info?

 

Actually it's not that simple because my dash needs more than some staples.

 

 

OH DAMN! thats bad!!