Dear Jaguar Forum:

I write to complain about misrepresentations made within the Jaguar Select Edition warranty.

Jaguar promotes the Select Edition warranty as "tacking on 2-years to the original factory warranty" but fails to disclose the MASSIVE LOOPHOLES that exist within the extended warranty that do not exist within the warranty that it claims to "EXTEND."

If fact, the Select Edition warranty often creates ADDITIONAL expenses for owners like myself who have purchased a Select Edition vehicle in good faith.

Examples as follows:

1. Digital compass stops working. Jaguar claim they cannot tell if the item is covered by warranty without completing a diagnosis at a cost of $135 to the consumer. Consumer subsequently told that the item was not covered by warranty but would be repaired within the cost of the diagnosis. Result, buyer forced to pay $135 to repair an item that any reasonable person would assume to be covered by any worthwhile warranty.

2. Drivers seat memory stops working. Jaguar claim they cannot tell if the item is covered by warranty without completing a diagnosis at a cost of $135 to the consumer. Consumer subsequently told that the item was not covered by warranty but would be repaired within the cost of the diagnosis. Result, buyer forced to pay $135 to repair an item that any reasonable person would assume to be covered by any worthwhile warranty.

3. Transmission shifts irregularly. Jaguar claim they cannot tell if the item is covered by warranty without completing a diagnosis at a cost of $135 to the consumer. Consumer subsequently told that the item was not covered by warranty and would cost $270 to repair. Result, buyer forced to pay $270 for a transmission repair that any reasonable person would assume is covered by warranty.

Note: The word "forced" is used in the above examples because the only alternative would be to refuse the repairs, thus still incurring the fraudulent "diagnosis" fees.

I have contacted Jaguar's head office regarding these matters. Initially they were receptive to my complaint and stated that the only items not covered by the Select Edition warranty were normal "wear and tear" items as one would expect. But subsequently they changed there position and stated that none of the above items were covered. [:@]

If you have taken the time to read this far, I am sure you will agree that the above matters constitute an outrage. I would add that none of these claims were voided as a result of any sort of mis-use or breach of terms and I have all the documentation at hand.

Does anyone have any input in this regard?

Thank you.

 

Well I took my car into the Jag Dealer regarding my hids headlights pointing low, and they tried to charge me $500 for some computer program, plus new sensors. They recomended me If I really wanted to solve the problem, I need to get new assemblies for $3000 incl labor. People there were very rude and arrogant.I called Jag customer service, and they say Select Edition doesnt cover Headlights period. However It says this in the Select Edition Passport Book that "Headlamp Aiming" is not covered but doesnt say anything about headlights themself which is completely deceptive.My dealer stated that also. While some people state they got their headlights replaced under Select Edition, Its not working for me. I would love to go to your dealership to get mines replaced under Select Edition. Jaguar is really messed up, its a shame. Everyone has the same problem with the Xenons Headlightspointing to the ground, and auto adjust or sensors keeps breaking. You can even look on Ebay, and every S-Type Headlights the auto adjust is broken, or sensor is. They know that this is a problem, but they refuse to fix it under warranty, and wants to charge hundreds of dollars, plus all these rediculous diag fees. I didnt pay them either after arguing with a idiot manger at the dealership. Nevertheless you have to take the entire bumper off to change the bulbs or to have better access to the headlights. My Mercedes Benz I could do work under my hood, change bulbs in seconds. WithMB CPO Warranty Plan I never get charged any Diag Fees, all my bills read $0 and things not covered under warranty my MB Dealeship made them cover it.Only reason I bought one is because of the high performance model S-Type R, andI got a crazy deal on it. But Now Im on the verge of going back to Mercedes Benz, where I dont deal with these problems, and the dealership covers everything under CPO, and all my bills read $0 and no diag fees. The last person who owned my car all their bills were pretty much $250-$900 and the car has Select Edition Warranty. I seen very few $0 bills. Everything else they paid huge fees which included diagnostic charges. A Jaguar is more complicated. Why they make it like that ? So they can steal more money from us by forcing us to go to the Dealership AKA ***********. This is rediculous. This maybemy last Jag I willown, and I am contemplating selling my S-Type R sooner than I thought. Now I see why people dont want a Jaguar. Any imput on this ?

 

Select Edition Warranty means Jaguar gets to select what they cover; anything broken, not covered!

I have a 2007 XK and it just got enough miles to start the Select Edition Warranty. Wow... I'm amazed and outraged that Jaguar would allow this to happen. On the face of the warranty and how it is described by the sales team, it is not as good as other luxury brands' warranties, but it is close. WRONG!!!!

Trim is not covered. Okay, what is trim? Everyone has a good idea what trim is on a car and since it is cosmetic, could understand why it is not covered. The water jet that cleans my headlight broke. It is a relatively large apparatus that, upon activation, sticks out about seven inches and sprays cleaning solution on the headlight. It broke, and it looks ridiculous. I brought it into the dealership and they told me it is not covered because it is considered TRIM. So this TRIM is normally inside the car, is motorized, and has a function; all of which go against the common idea of TRIM.

Ironically, the dealership has a paper that lists all the things that are covered and not covered by the warranty. TRIM is the only ambiguous term, so my guess is anything on the outside of the car is considered TRIM, which is NOT covered.

Another thing not covered: seatbelts. When I heard this I thought, okay seatbelts never break so what does it matter? WRONG. My driver's side seatbelt stopped working one day for no reason. It will not buckle. Brought it in to the dealership. NOT COVERED. I work on classic cars that are 40 to 50 years old. Never seen a seatbelt stop working.

The last three times I have brought the car to the dealership for a repair that any reasonable person would think is covered by the warranty, it has NOT BEEN COVERED.

I had a Lexus and an Infiniti before this Jag. Never had one problem or warranty dispute with either. I WILL NEVER BUY A JAGUAR AGAIN!!!!!!!!
I assumed the warranties were comparable, but Jaguar made an *** out of U and ME.