disappointed
#1
disappointed
Hey fellas.....Bought a brand new '08 XJR a few months back...Here's the story so far:
1. Pre-delivery inspection - misfire, one spark plug replaced
2. 700 miles on the odometer - antifreeze leak from bad radiator hose
3. Minor issues ( loose carpeting in the back, stuck ashtray cover )
4.Intermittent noises of every kind from squeeky steering to squeeky brakes
5.About a month ago, the car would shake violently in the morning for a few seconds - dealer pulled multiple misfire codes - injector cleaner twice - o-rings replaced (( supposedly there was a TSB on the o- rings )....the car still shook...finally they replaced all the remaining spark plugs....checked the fuel - told me the fuel was dark...I thought fine, may be the fuel was bad, but then why would it only affect idle for a few seconds in the morning and otherwise not affect the performance of the car...Anyway..after all the plugs were replaced, the shaking was almost completely gone for about a week, and now has returned....
6. The moonroof rack is scheduled to be replaced next week as it is making a horrible noise when the roof is opened..
I called the service advisor today andn they will be talking to Jaguar on Monday...I have also gotten in touch with the Jaguar...I am hoping they will replace the car or buy it back...The car only has 9000 miles on it!!! And I though my E55 was problematic!...
1. Pre-delivery inspection - misfire, one spark plug replaced
2. 700 miles on the odometer - antifreeze leak from bad radiator hose
3. Minor issues ( loose carpeting in the back, stuck ashtray cover )
4.Intermittent noises of every kind from squeeky steering to squeeky brakes
5.About a month ago, the car would shake violently in the morning for a few seconds - dealer pulled multiple misfire codes - injector cleaner twice - o-rings replaced (( supposedly there was a TSB on the o- rings )....the car still shook...finally they replaced all the remaining spark plugs....checked the fuel - told me the fuel was dark...I thought fine, may be the fuel was bad, but then why would it only affect idle for a few seconds in the morning and otherwise not affect the performance of the car...Anyway..after all the plugs were replaced, the shaking was almost completely gone for about a week, and now has returned....
6. The moonroof rack is scheduled to be replaced next week as it is making a horrible noise when the roof is opened..
I called the service advisor today andn they will be talking to Jaguar on Monday...I have also gotten in touch with the Jaguar...I am hoping they will replace the car or buy it back...The car only has 9000 miles on it!!! And I though my E55 was problematic!...
#2
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Posts: n/a
You're gonna hate me, Rusbel, but...
Although I delight in the ownership of luxury items of different types, I cannot see any justification for buying something new, unless it's the dubious and evanescent experience of being the first to own something. Could this be traced back to our built-in desire to "embrace" virginity?
I have owned at least a dozen new "luxury" cars, and about 15 years ago, I decided that I would no longer be beholden to the bank for car payments. I have broken this rule a couple of years ago in the purchase of a Japanese SUV for business, which has done 30K miles and never seen the dealer for anything but routine maintenance, and of course has never stranded me or my wife, nor has it ever "failed to proceed". But, new European cars (even those with pretty good early fault scores) simply exhibited too many "issues" that spoiled the new ownership experience for me.
I collect Rickenbacker guitars. Some people wait two to three years for one to be built to their order; I wait for a perfect one to pop up at a dealer or on Ebay, and it's mine a few days later. Why wait? Oh, right, it's that "first to own" syndrome.
I remember buying a brand-new house back in '83. We moved in, and each retired to a different bathroom on the second floor to shower prior to going out for a celebratory dinner. When we met on the ground floor to leave, it was awash in an inch of gray water, ruining the new carpets. It seems that the drain had been improperly engineered, and overloaded and backed up.
Two weeks later, my wife decided to use the new spa tub in the master suite. She filled it up, and when she stepped in for a soak, it tore loose from the walls in a shower of tile and grout, and dropped 4 inches to the subflooring. She was terrified--thought it was an earthquake.
Nopr...the plumbers had failed to block it underneath...
There were another half-dozen faults to correct before we happily occupied it for 5 fun years.
My current house is an Eichler design that was built in 1955 by the previous owner, who cared for it religiously and lavished it with updates while keeping the original flavor. It is proven, well-worn, and built to last, and looks only a few years old.
A decade ago, I purchased a Silver Shadow in a moment of curiosity. Following a week at the mechanics' being "recommissioned", it gave five years of daily service with only regular tire, brake pad, and oil changes. This with 284K miles at time of purchase.
If I haven't bored you already, here's my heresy for today:
Why buy a new Jag? These cars have a depreciation rate that is practically second to none other (Saturn, perhaps?). Now, more heresy...I would not hesitate to purchase a well-kept and well-presented used Jag with all service records. Ten year old saloons are going begging right now at 10%-15% of their original MSRPs, and sport models are not faring a whole lot better. In many cases, these cars are well-cared-for, debugged, and reliable, and available for about the down-payment on a new machine.
For me, at least, I can't see paying full ticket for an identical experience. Any arguments for "reliability" seem to be a bit shaky.
Do yourself a favor and buy mint used next time, and pay cash. Life's too short to wrangle with dealers, either for purchase or service.
I have owned at least a dozen new "luxury" cars, and about 15 years ago, I decided that I would no longer be beholden to the bank for car payments. I have broken this rule a couple of years ago in the purchase of a Japanese SUV for business, which has done 30K miles and never seen the dealer for anything but routine maintenance, and of course has never stranded me or my wife, nor has it ever "failed to proceed". But, new European cars (even those with pretty good early fault scores) simply exhibited too many "issues" that spoiled the new ownership experience for me.
I collect Rickenbacker guitars. Some people wait two to three years for one to be built to their order; I wait for a perfect one to pop up at a dealer or on Ebay, and it's mine a few days later. Why wait? Oh, right, it's that "first to own" syndrome.
I remember buying a brand-new house back in '83. We moved in, and each retired to a different bathroom on the second floor to shower prior to going out for a celebratory dinner. When we met on the ground floor to leave, it was awash in an inch of gray water, ruining the new carpets. It seems that the drain had been improperly engineered, and overloaded and backed up.
Two weeks later, my wife decided to use the new spa tub in the master suite. She filled it up, and when she stepped in for a soak, it tore loose from the walls in a shower of tile and grout, and dropped 4 inches to the subflooring. She was terrified--thought it was an earthquake.
Nopr...the plumbers had failed to block it underneath...
There were another half-dozen faults to correct before we happily occupied it for 5 fun years.
My current house is an Eichler design that was built in 1955 by the previous owner, who cared for it religiously and lavished it with updates while keeping the original flavor. It is proven, well-worn, and built to last, and looks only a few years old.
A decade ago, I purchased a Silver Shadow in a moment of curiosity. Following a week at the mechanics' being "recommissioned", it gave five years of daily service with only regular tire, brake pad, and oil changes. This with 284K miles at time of purchase.
If I haven't bored you already, here's my heresy for today:
Why buy a new Jag? These cars have a depreciation rate that is practically second to none other (Saturn, perhaps?). Now, more heresy...I would not hesitate to purchase a well-kept and well-presented used Jag with all service records. Ten year old saloons are going begging right now at 10%-15% of their original MSRPs, and sport models are not faring a whole lot better. In many cases, these cars are well-cared-for, debugged, and reliable, and available for about the down-payment on a new machine.
For me, at least, I can't see paying full ticket for an identical experience. Any arguments for "reliability" seem to be a bit shaky.
Do yourself a favor and buy mint used next time, and pay cash. Life's too short to wrangle with dealers, either for purchase or service.
#3
I agree with the above post about buying "new" but it's your money and owning a new car does have some advantages. However a car is a terrible investment.
I'm sorry to hear about your XJR. Cars are machines and sometimes a bad car falls through the cracks. Quality control is a management decision and Jaguar along with other OEM's can always tighten the reigns if willing to decrease the bottom line. I have been in the automotive industry for close to 30 years and have seen "lemons" from all makes.
My '04 XJR has been flawless. My GF's '06 E55 AMG has been a nightmare. (Power window motor, P/S pump, head gasket, and other minor issues during the first 13 months of ownership). Mercedes finally replaced the car. The 2nd one has been trouble-free, so go figure. Toyotas are supposed to be trouble-free; my '07 Sequoia has been another car that has had way too many warranty visits. Ironically the one car I never had any trouble with was a F355 which gave me 65K miles of trouble free service.
So the bottom line, is you can play the odds but if you run into a bad car, it can be a nightmare regardless of make. Tell Jaguar you want to take the car to arbitration. That's the magic word.
I'm sorry to hear about your XJR. Cars are machines and sometimes a bad car falls through the cracks. Quality control is a management decision and Jaguar along with other OEM's can always tighten the reigns if willing to decrease the bottom line. I have been in the automotive industry for close to 30 years and have seen "lemons" from all makes.
My '04 XJR has been flawless. My GF's '06 E55 AMG has been a nightmare. (Power window motor, P/S pump, head gasket, and other minor issues during the first 13 months of ownership). Mercedes finally replaced the car. The 2nd one has been trouble-free, so go figure. Toyotas are supposed to be trouble-free; my '07 Sequoia has been another car that has had way too many warranty visits. Ironically the one car I never had any trouble with was a F355 which gave me 65K miles of trouble free service.
So the bottom line, is you can play the odds but if you run into a bad car, it can be a nightmare regardless of make. Tell Jaguar you want to take the car to arbitration. That's the magic word.
#4
^ +1. You my friend got a lemon, & I really hope you in a non belligerant yet persistent way press for a replacement car with Jaguar & the dealer. Otherwise it's a good car. Fun to drive & great to look at especially with the new updated grill in the front (looks mean). I do feel your pain with the disappointent. I would be livid! but you have to press for a new car as I have a feeling it's going to be "If it ain't one thing it's the other".
Good luck ....
________
silversurfer vaporizer
Good luck ....
________
silversurfer vaporizer
Last edited by sanand911; 02-08-2011 at 12:34 AM.
#5
Sorry to read your problems. I would go for a replacement car. Enough is enough and Jaguar must be shelling out on all the dealer repairs. I know someone that was two for two on Lemon Merecedes. One was an S Class, the other was a CLS. Traded the CLS which continued to be a hassle for a Q-Porte Automatic Maserati which has been 100% trouble-free. You'd think that car was a Camry it so trouble-free... Go figure.
Best of luck and keep us posted!
Best of luck and keep us posted!
#6
Your unfortunate experience reminds me of when I lived and worked in Moscow (1992 - 1998). I bought a brand new Lada Zhiguli for about $5,000 -- basically a Russian-made Fiat 128 sedan. One year old Ladas were worth as much (sometimes more) than new ones as the owner spent the first year fixing what was wrong with the car when it was made.
I've owned many upscale cars -- BMW, MB, Porsche, Audi, etc. (no Jag yet, but looking for a 2005 VDP), but never a brand new one. First, I prefer someone else to take the 50%+ depreciation. Second, I prefer them to be the defacto "Quality Control Department" and deal with all the warranty repair issues. It's sad in this day and age that the customer has become manufacturers' QC. And it's not just Jaguar, but pretty much every European (and US, if there are any left) car company.
Hope it works out eventually.
Twotone
I've owned many upscale cars -- BMW, MB, Porsche, Audi, etc. (no Jag yet, but looking for a 2005 VDP), but never a brand new one. First, I prefer someone else to take the 50%+ depreciation. Second, I prefer them to be the defacto "Quality Control Department" and deal with all the warranty repair issues. It's sad in this day and age that the customer has become manufacturers' QC. And it's not just Jaguar, but pretty much every European (and US, if there are any left) car company.
Hope it works out eventually.
Twotone
Last edited by twotone; 06-19-2009 at 03:26 PM. Reason: sp
#7
Sorry to read your problems. I would go for a replacement car. Enough is enough and Jaguar must be shelling out on all the dealer repairs. I know someone that was two for two on Lemon Merecedes. One was an S Class, the other was a CLS. Traded the CLS which continued to be a hassle for a Q-Porte Automatic Maserati which has been 100% trouble-free. You'd think that car was a Camry it so trouble-free... Go figure.
Best of luck and keep us posted!
Best of luck and keep us posted!
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#8
Sorry to read your problems. I would go for a replacement car. Enough is enough and Jaguar must be shelling out on all the dealer repairs. I know someone that was two for two on Lemon Merecedes. One was an S Class, the other was a CLS. Traded the CLS which continued to be a hassle for a Q-Porte Automatic Maserati which has been 100% trouble-free. You'd think that car was a Camry it so trouble-free... Go figure.
Best of luck and keep us posted!
Best of luck and keep us posted!
I talked to Jaguar about replacing the car...so far they came back with the following:
1. Make one month payment
2. 4500 dollar credit toward a new Jaguar
3. free extended warranty
I did not accept any of these...while the extended warranty is nice, I don't want to keep using it all the time...I told them that If they want me to buy another Jaguar in he future and if they stand behind their product, they need to replace the car. Customer service rep told me she will relay this to the regional manager...we'll see what happens...
#9
I'd recommend letting them fix this issue and see what happens. If the car still gives you trouble, then go after them. You could get a new car and be worse off than now! I have an 04 XJ8 and the first year had to have quite a few trips to the dealer service, but it as been very reliable since. Good luck!
#10
I'd keep talking "replace the car" to anything they come back with. Is your car the first pick in color combo you wanted? Could be they fix the car and that's that (no more trips to the dealer), but I would not conceed in your requests for a replacement.
If they do fix the car, I would want the extended warranty for free and a credit on the next Jaguar purchase. Perhaps you could sell the credit...
If they do fix the car, I would want the extended warranty for free and a credit on the next Jaguar purchase. Perhaps you could sell the credit...
#11
#12
Get rid of it!
I had a serious of problems with an 07 XJR where they could not find the problem in the front end where it had a thunk. I got a lawyer and Jaguar took the car back on a lemon law. I cant say the process was quick but it was relatively easy.
I would buy a Jag again. In Fact waiting to see this new XJ.
Cars no matter the price are made in thousands, bound to be problems.
My previous Jag was flawless.
I had a serious of problems with an 07 XJR where they could not find the problem in the front end where it had a thunk. I got a lawyer and Jaguar took the car back on a lemon law. I cant say the process was quick but it was relatively easy.
I would buy a Jag again. In Fact waiting to see this new XJ.
Cars no matter the price are made in thousands, bound to be problems.
My previous Jag was flawless.
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