sorry I feel the need of posting this again .

I baught the vehicule in February 12,I try different geometrie,nothing worked,I contacted Jaguar Lyon talked about it,we decided to install the arden kit ,I asked arden if the jaguar warranty will still valid they said yes.
I experienced soem handling problem and I was deported with the wind,and no stability.

In April I contacted again Jaguar Lyon,for a diagnostic,I got an appointment the 5th of May only.They diagnosed a rack and pinion to be changed but they gave me an appointment only 35 days later around the 10th of June.

I called back Jaguar Lyon and let them know Jagaur Avignon coudl receive me earlier the 15th May,I went to the dealership on the 15th May and they said the part is not in stock.
then we find out it needed 20 days for Jaguar france to get the part around the 15th of June only,in the mean time I decided to call 3 different dealership in UK where the part was ordered,and all 3 dealerships told me the part was in stock and available in 48 hours for delivery.

I contacted Jaguar France who told me they had "echeances" and they could not get the part faster.

So on the 17th June we got the rack and pinions changed and kneecaps ,I got back the vehicule and I complains of the same problems again.

Jaguar Avignon gave me another appointment on the 29th June to change a cardan this time.(I explained them 20 times it was a part above the cardan ,who demultiplicate shocks in the steering column).I got back the vehicule and I got the same problmes again.

I took another appointment on the 4th July and let the vehicule 6 days.
they changed a bushing and reset the stability control that was on off.

I got the vehicule back but I fell it was not great and again a noise in the steering colum,the delaership said,"it moves up and down but not right to left so it should be ok...."

I drove 2000km and now the steerring colum is clacking very strong at times and I do not feel the vehicule linear as it should be.

I decided to bring the vehicule in Port-Marly as they said they have good tecnicians there.
10 days ago,I talked to Jaguar France about the lowering kit arden we installed,they responded me,"It is a good kit ,it works very well."
so I understood they tolerated it.

Today Jaguar France contacted me and told me,if the problem are caused by the kit we will not be responsible for the repair.I called Arden,they told me they had an agreement with Jaguar and if the kit is installed by Arden or By a jaguar dealership it will not void the warranty.

I have been struggling with Jaguar France and a vehicule under constructor warranty to use my car in vain (my 8th XJ) .I wanted by this message to let people knows how the poverty of all these people involved,I fell like I have been robbed and like I said earlier on another thread I think thiefs are more loyal than this.

I drove 2400 km for this problems and went to 3 different dealership Jaguar 4 times.3,4 months now,3 geometrie paid 8 tires changed before it was needed.

this is what a friend think. "It seems that when a car has had many problems, they are never the same once they are so called repaired".the last dealership ask if the car got an an accident,not as far as I know and a few people looked at it.

Jaguar France agree that the kit should be tolerated they do have an agreement finally.

I want to make sure I can work well and I will buy Bentley not a jaguar anymore.never I want see these people at the service anymore.

I bet you the car won't be fixed like it shoud be again and this another kind of run around I am getting,why I insist so others can read it.

 

Sorry to hear about your terrible experience for your Jaguar . It seems you already made a good point and did a few searches and asked questions about your warranty prior to installing Arden's kit .That was a good routine way .
I see no point of why they refuse to play a different game .
You're welcome to buy Bentley but how would you know you will be satisfied with their service ?
I am saying this because I would not like to hear your disappointment with another car

 

Thank you again Cadillac,

the point is that I do not want go back to any places close from where I live,I already experienced enough run around now.it make no sense to go back there,if they can't fix it,I have no point of continue driving it,or buy a newer one as they offer me to trade it for a new xj....while they can't fix a 30 000 miles xj....

they make you wait 3 weeks ,for a bad diagnostic and then for bad repairs.,..no way to continue experiencing this any longer.

I am very skeptic,I will need to sell this one for 30-40% of his value.then I can think of what else I can get ,but it be better to get a Toyota even if the US told me they set up some seats ejector,changing of brand,will change the attitude and how they are repaired.
I am also looking at an xjs 40000 miles ,for 8000 euros where I can keep some money aside to get it fixed,but not to pay in advance expensive newer car under warranty to get this kind of run around is issueless.Then I will go to an independent,to get it fixed.
I missed the good old jag,I feel like being inside a kangaroo on these newer ones.
I feel too dependable from people who do not know nothing.

freedom is far away,I only fell like owning troubles and no fun with this car.they think they improve,good for them anyway I have doubts they really care for their customer and all the group of designers driving the newer ones 6 months never ever fell what I experienced,and they can just show off on your tube,they are just good at it.it is finally only esthetical.Most service manager are overbooked and they rush the job.It should be at Jaguar themselves to make sure the dealership gain as much repairing a car under warranty then a car without warranty,cause then ,it really seems that good repair are paid cash $$$$ only.

again ,the beauty of the car do not compensate with the poor handling and uninvolving driving experience,they do not care if in 3 months they finally totally messed your car .They are the best at breaking a passionate spirit and they have no love for cars,a nice group of hypocrites.

the jag driving is within a 10-15 years old car with a tapping transmission 20 liters /100 km and 2 tonnes to carry on! and I forgot a decent repair shop,or I should say a decent country.

not even sure a xk or xkr is that good! another guy yesterday who told me ,my car is floating a xkr....I told him to check this part in the column I talked about 20 times with 3 dif. dealerships,the last one asked me where it was located? it is above the cardan ,in the middle of the steering column,it come with 3 branches going down and 3 branches going up to decrease shocks ,this part seems to be bad quite fast on 30-50% of jags,sometimes they do some recalls sometimes I am worry they just don't!
It is exactly what we see everdyday everywhere, corporate's violence.

I am not taking anybody as a witness specially here,I told them the same things on the phone.It seems to be, that people or company improve listening to critics,even if i know for sure it wont works here.

maybe it is time to quit and the company thinks that they will find new customers, and they can afford to see a few leaving,a part of their marketing,maybe people like me buying a 47000 euros car $60000 is indeed screwing the company with their value who knows?

if I looked behind me,I was saying Haron Fresno jaguar were the best repair shop i have ever found,but I suspected them one time,I was back from SF with a newer 1997 xj,and they let me go witha loose rear nuts ,and a terrible handling for a long time beforer we find out...so I can say it has never works long for me,people changed and it is too dificult to find goor repairs,maybe coming from me.I have been cool and patient with all,giving tips etc....so ridiculous,lol

on this new 2008 lift xj8 4,2 I feel like having a motorcycle,a 2 wheeler ,.no stability,compare to the other 2 x350 I got before,,,maybe this is the new chassis improvement?
some heights difference with the self leveling,and Arden who said 0,5 cm should be tolerated when indeed it is really not.They could also think, you put this kit on ( even if no part were changed and all remained jaguar factory,only connected 2 plugs ) that we tolerate but don't think we will repair your car at his best knowing it may break again sooner or later.The problem was there before and I have done 3 geometrie to prove it.Some people were saying It is a Ford shop with some golden handles at the door,I do not even think so,at Ford they won't hide themselves behind a legend that was jaguar ,and abuse the first client showing up.

here it is around 250 euros for an oil change,they are saying $70 in the US they are lucky,

when I looked at price for xjs parts at $70 a shock,100-150 a tire,it is indeed cheap and we don't realise with the tires and maintenance of the x350 but they are expensive for what we are getting.I spent 5400 euros on mine on warranty with 8 tires and a kit for handling and 3 geometrie,and it is not this yet.
this is an image,the engine run fabulously,it is powerfull as a six inline and smooth as a great v8,it is powerfull and it is not noisy,It use much less gas than my last xjr (almost 50% less) and is almost as powerfull,a very nice noise but the handling and stability is bad.





well I was desperate teh second time I got it and it was not fixed that I called Portmarly and tell them about teh problem,they said they had an opening for the 19th july,and I should call back to set it up,I did not called and I drove straight there when i got it back the third time and the steering colum was clacking,I let the car there at 5 am and drove 400 miles cause they are supposed to have good tecnicians there,they emailed me a message meaning if I don't sign the paper they will put the car at the exterior of the dealership by the 23 rd, for a service on the 27th July,i called they said they will fax the form to sign and if not received by the twentythird or next monday ,they will reject the car ,this was 2 days ago but I have not receveid anything yet,so I can't sign it.in between jag france called and said they won't be responsible due to teh kit but then after I called Arden,jag france backed up.....

here is what I am at ,and they called to ask where was the part to demultiplicate shocks in the steering column.

let 's face it,if you pay the repair they will change everything and go through each step one by one,maybe change things that don't need to be changed as well but ,,all should be fixed and costly for sure,if you are under warranty,they make you loose 3 months and go through each step at 3 weeks appart...they fixed it like if they were broke like a pair of shoes..sorry a cat is a cat,and you struggle and cry in vain in order to achieve this.


they do cover cabs who drive 200000km/year and I struggle and could only drive 15000 miles....

 

Jaguar France is giving up again arguing they are not responsible due to the kit Arden,while they changed their mind last day ,they are changing it again.

and they said the tecnician has not find the steering column clacking.LOL...i am laughing now ...how stupid I could trust a group like jaguar.really please beleive in my sincerity and pass the word.

then they start asking why I set some 18'' instead of 20'' ,3 weeks ago they wre asking why I ahve 20'' now they asked why I have 18'',.jagaur sold them to me and advised me to use some 18'' that is the reason why,they argue with you with something they push you to do,they accept the module Arden and then they backed up.the 20'' wheel were floating and tapping with each road defect.it is even better to drive with 18'' and protect better the car's organs,but I do not have any warranty.Thanks Jaguar!



Mme Ohex,Mme Sardawi,Mr Khalil et Mme Benikla were the persons I talked to at Jaguar France

 

Wow, sorry to read about your negative experience with Jaguar. If one thing Tata does with the brand is make the customer experience better. How is it a Honda or Subaru dealer does a better job and leave the customer feeling satisfied than on a car costing 2-3 times as much?

If Jaguar really wants to push into China, passing the buck, ignoring the customer, and nickel and diming won't cut it. It won't cut it in USA & Europe either if Jaguar wants new customers.

I think if you bought a Bentley, the dealership will be even less competent than Jaguar.

 

Thank you Mosesbotbol,

no I will not buy a Bentley finally.you know I grew up and I used to be that kind of guy ,runing to do thinsga nd not asking anything.
I swear taht I asked arden before to buy teh kit and I was sure I will ever be covered.I swear it...now that I realisedArden took advantage on me,I fell like there is no loyalty nowhere and asking or being polite ,spending yoru meony ,encouraging a company like jag etc.,.,.means and lead to nothing....and yes all the poeple I met with Toyota are very happy they could drive 100 000 miles under warranty and all went very well..


Jaguar do not have the service at the level of the car,maybe the car is not built enough well too.I am much more than disapointed.since jaguar tolerate the Arden module in different counrty ,I found it pretty small, for jag france to quit and abandon me after I struggle so long going from dealership to dealerships.All I have is posting this story on the forums I know in france to let people know about it.


you know I trust Tata to do better but it may take them a few years.,I am glad jaguar is in their hand and I do trust them.what is happening now is not their responsability ,just a national issue.

I used to go at jag specialist San Diego,haron Jaguar Fresno,the best for me,jaguar BMCD van ness San francisco,Jaguar Santa rose John jaguar autobahn.

the last offer from Arden was that I pay to bring the car at their shop and that I pay for the repairs,I wrote them I do not agree with this that I find no resolutuin in this solution,they wrote me back to waita few dayd and they will try to help.In the mean time ,I am waiting the letter from Jaguar France emaning they are cancelling my warranty.it was like a small dream for me getting a car under warranty.Not only I have been loosing my job of auctions on ebay in the WE during these last 3-4 months ,I can't buy anymore but I have been feeling very tired about it.

You knew,but let me write it again,3 years ago,a distribution was not well re-built on my car at jaguar montpellier ,they updated the bakelite tensioner but they have not paid attention the distribution chain was too long and won't fit the car anymore.,twice it was redone badly,the second time it has last 7 weeks,so I called jaguar france,the vehicule was not under warranty,but in front of the problem they offered to help me and ask to call them back one day,I could not call that day and when I called them back ,they said NO,we will finally not do anything for you.


Last time I got it back and drove to Spain to rent a house there,I could not drive more than 70 miles per hour,all other cars were passing me with 50 km/h more,renault ,peugeot,Kia,versatyl etc...when I arrived there feeling no comfort with the drive,I was confused and slept bad,the day after I decided to return home and the return was worst,like I could not drive more than 60-70 miles per hour,I fell every defect of the road in my hands and shoulder despite the 18 '' wheel,but the car was set for 20'' again...and the column start clacking more and more and at time I fell the column folding .I drove 18 hours like this.

 

Well,we could think tata is here now things will change even for me...sadly no,to me,it sounds more like "papa" baught them back with their debit, their mistakes and the mediocre service we are getting in france...they just make me feel I spent $300 000 in 11 years with cowards.This is well the violence and confusion to expect from people in the aera they are with big schools who indeed teach them mostly on how to take advantage on others,it is sad they apply this to compassionate buyers.

The car should have been diagnosed before the 27th and repaired the 27th and now it is no more warranty around the suspension system and related, and only a diagnostic on the 27th.

How kind they are to tell you they abandon you,what a service.

Port Marly said the wheel were not set for 18 but 20 and the other dealership said ,they did set up the car for 18'' not 20'' ...lol...here we are.....Like if this only will ever resolve the steering column problem itself.

while driving to Port Marly,I passed a road defect,I fell the steering column being compressed,squeezed and when it stretched out finally I was deported of 3 ft minimum,indeed I had to change of lane,it was easier than trying to go back on the left.(I knew what I was doing and there was nobody on the right side for sure),I was almost waiting for this being so sure it handles road defect so badly...

 

Update is that Port Marly removed the column,lubrificate it and put it back and reset the car for 18'' wheel,I like to be lowered ,it is firmer,still very smooth but with 18'' instead of 20'' (it feels almost like a x 308 on tight air suspension) ,country road are bad around here,I can't get better aerodynamcis this way,and the gas mileage is at is best.I will see,I guess down on the road that is all I can do,or all they can do,maybe all will be fine now? will see tomorrow.

When it is rainy these 20'' wheel are really tuff.I think the alu body being so firm already the 20'' are a too flat and I like the tire response when I accelerate with 18'' wheel.
and I m glad using unleaded gas than diesel,(of course I understand the point of spending less,normal) cause I know how dangerous particles are,I hate diesel and I am mad at politics who let us use this energy,it is 50 times more particles).We should be able to get a decent gas at a decent price,instead of spending so much in healthcare.

 

I got the car back ,I was disconected from the internet for some repairs.

I did not like the car and after 400 miles the steering column start being noisy again.I paid 400 euros for nothing,the manager said I will probabbly be disapointed as he saw a steering column loose at 6000 miles on a x 358 already,for him changing it make no senses,I do beleive it has sense.I will never return to such places anymore.

I decided to bring the car back to Jaguar Lyon,but the main tecnician is on hollidays,the suspension broke too.

I probably should open a new thread but I am looking for x 358 owners,4,2 liters and xjr and I would like to know what they think about their steering column. If you could drop a line and let us know how is your steering column,I will appreciate it.

last time I went to lyon they have me waited 3 weeks for a diagnostic and 35 days to repair,and I left,the tecnician was in hollidays 4 months after ,the car is not fixed and the tecnician is in hollidays again.Jaguar may not have the part in stock again. I dont see the point of the warranty if the new parts are not available.

I wait but never I will buy another jag and again less in warranty,I don't trust the car anymore and these people at jag france,

2 days ago,I saw a new xj,cool car ,I was thinking he is lucky he is driving it.,i was in an audi 3 diesel,last time it was a renault ,I never thaught buying a 47000 euros will take me to audi diesel...thanks jag! I hope you get 20% of what I have been getting with you,it be a nice lesson for you! it is now 4 months that the steering colum is weak due to bad repairs and have me wait in vain,,,it seems like they prefer to rent you 60 days of rental car than changing a part...they may have good deal with the assistance....

the geometire done 30 days ago while the rack and pinions was changed ,was redone a week ago and 2 wheels were in the red,it really need to be redone.

at Lyon they are unsure what the suspension issue is,they think it could be a left front cushion suspension to change and are waitng to try this and them go through and the steering column,no time given etc...we just do not know.... the car had his first suspension error message one day after jaguar france cancelled the warranty on the suspension.

Just by passing a car I feel deported.I will be curious to read or hear about comments e the x 350 via x 358 ,the steering colum being weaker on the x 358,sadly...

just by passing cars I could be deported,or when a car passed me....to give an idea on how weak is the column.

A good point from jag lyon Elder is that after the geometrie was done last time,the wheel should never have been re-elevate,so we are good for a 6th geometrie in 4 months.

 

I got the car back,they gave me another appointment straight for next week.
one air shocks and cushion was changed,Jaguar france warranty paid for it...lol...they said they will not and finally they did....I am laughing....
well it is better,but still this noise in the steering column I don't like and I will bring it back.....why they gave me another appoitment...we are getting there.....

Arden showed me a document meaning Jaguar Germany accepted all Arden product and all warranty were valid with Arden .

Arden also told me to ask Jagaur france a paper emnaing my warrabnty will be cancelled,they never could send me one.

Arden then told me,all the time,they said they will cancel the warranty ,but they can't write it down and when it is time to pay for the repairs they end up to pay for it and it is exactly what happenned.( I am unsure if this agreement tell that Jaguar firm agree with Arden or simply Jaguar Germany,anyway) I will upload the agreement between jag Germany and Arden to give a better felling on this thread....anyway Arden was here and try to help me out ,they called the dealership and jaguar france etc...then a friend of Arden called me too to guide me....


well I lost the whole summer with this issue.

 

I went again at the dealership in Lyon this morning,the car was not cranking like it used to when I turn to enter where i live of course it was much less noisy when we try to figure it out...the tecnician told me he have seen a cranking noise from the alu body in previous models...they order a new steering column ,I will see if the availability is not blocked from jaguar france once more like they did for the rack and pinions 3 weeks when it was available...

 

have you driven another XJ of the same year, to see if it is inherent in every car's steeringl?

 

Hi H20boy

No not the same year,I had 2 x 350 before that were more linear,one has the shock demultiplicator changed and it was better now the steering column are different we can't change this part without changing the whole column.

re the same year model,Port marly jag told me they have seen weak columnn at 6000 miles.They let me drive it 80 days with a loose rack and pinions...here is the results...no noise today at the dealership,I arrived back home and I could hear big "clack" enough to scared you while turning...not to mention a truck almost compressed me on the left lane today impeaching me to pass him on my way back.It has taken me 20000 km and 4 months now to resolve the issues ( never anymore)

after they changed the cardan more noise came,and driving it for so long with a loose rack has diluted the handling feeling and how linear the car drive.


they should ordered the steering column on thursday,I called friday the tecnician said they do not know how to order the parts (the guy is in hollidays) ,he asked to call back tuesday.

the car id a good crank noise again this morning,it could be the rack and pinions again or maybe it has never been changed? I have no idea.I have an appointment for the begining of September,it will be the 7th time i left the vehicule.

the tecnician asked how long can I let the car? they just had it for 8 days....well he spent 2 hours telling me I was wrong too,then I asked him what was the problem but he said he has no idea.
he also said since you lost confidence in the car ,it will never be the same anymore.lol...like you drive with a loose rack and you should be fine and fell well about all...

I had to ask for a vehicule for the next time,they said ok for 2 days only,that mean if my vehicule is not ready I will have to do it on my own.
when I called to see if the part was ordered ,they ask if I could adjust the pedals on my column that finally it was not so urgent to order it ( it is not urgent to order it but when they do, it is not in stock,so yes of course the sooner the better,it seems here that I need to handle much more than needed,and I did not appreciated it really indeed)

 

of course the part is not in stock and no date for delivery...lol..just like teh rack and pinions they have me wait 3 weeks while oit was perfectly in stock!

jagaur are abusing us the best they can.

 

Jaguar Stratstone in Uk just confirmed me the steering column is in stock in UK where jag france order it. No doubts they are messing around again.Thanks jagaur France!

feel like helping people? send a donation to jag france so we can drive our vehicule...poor people...today I am unsure if the whole steering rack is weak,if it is the column,if it was originally a defect or if it is due to how jag france handles it and let you drive a vehicule that is not fixed,I think this is what it is,100% their fault.

Places like Stratstone should come and open in france,don't let the business in the hands of these people...

It is for sale I invested 47000 in February when the problem started today it is not fixed yet and I ask 14000 euros less when it will be fixed of course,.yesterday was windy I could not drive it,it was going out of control.I called the assistance again ,will see what happenned next.

 

I contacted an expert,who said he heard of similar case,he will see if it matches what he ehard already ,that he will not hesitate to go to court and get the assistance of a lawyer for this,that they could give up in 3 months at the end of the warranty and tell me,take care of the problem now,


...well it has affected me my business and my health ,i just got a new point removed from my licence driving this bad rental.I feel like it has been a real very long nightmare,and I was really in need to move to Spain since June ,Thanks Jaguar!

the service has been terrible and the fact the employees are turning so loose on me,is driving me real mad at a point I rather not describe here.I deal with teh same tecnicians but in a different places with a different boss and it could really be totally different indeed.

In Avignon Jaguar Dealership official they could not even charge your AC,a 5000 euros licence is needed...I am starting to think that Jaguar really need money.I have paid services up to $6000,I was hoping buying a car under warranty will help but indeed it has costed me a lot too and i never been so disapointed.tehy built cars with defects and they abandon you when it is time to change the parts,telling you the company closed...lol....as i said earlier,I dont see this in a street store in India....it sound smore like building abandons,or being a perfect looser,programing our clients to get screw! asking money to have them pay later on,building incomplete cars indeed....unreliable....and a terrible services...

It will be better to wait 4 months for some south African Xf captors ,than a steering column....they are great with the telephomania....they comunicate a lot,it is like peing inside a violoncelus,,,when you need parts and repair,its time to shut up.

 

They received the lower steering columm that was in stock,from what I understood the upper columm is only in stock with Stratstone.
they should try to install it and see if this resolve the problem of if the upper part is needed to?

 

The tecnician told me monday morning ,"if his friend do not show up this aftrenoon" he will work on my car,but he did not,then on wednesday morning he said he will work on it wednesday afternoon.I called back thursday and he said he did not.he added he is leaving in hollidays and that jag france prefer that he wiat the upper column ,but they do not know when it will be available.
I am having abdominal pain and I feel like it was not my car anymore..I prefer to retain and not say what I think of them.
I will not hesitate to hire this expert soon,right now he just called them to check them out and told me jag france is trying to make sure that you loose your warranty with the time and you will end up to pay the repair.
The rental I have here is a dangerous car,i am deported with the wind a lot.I try to reach the dealership owner Mr Lambert but he never called me back.

when the car was in port marly ,they asked a jag expert ,they were on hollidays,teh first time they diagnosed the rack and pinions in april ,the tecnician left on hollidays,when they tried to order the parts,the person was in hollidays and then the first tecnician 3 months after left on hollidays and the tecnician working on it is leaving for a week too.
and when they are not on hollidays they try to break your spirit the best they can .

 

dang, you europeans take alot of holidays (vacations)

keep steadfast!

 

I am waiting now the 14 th september...we are waiting some part and they are unsure if it will fix the problem.

I told the dealership,I do not want get another error message and rely on them anymore.I will do all I can to never have to ask anything to jaguar