Hello
I recently ordered a set of 4 x Bilstein Comfort shocks from a company
called Welsch Ent in Ohio for my Jag. I have many Jags and have a collection of 7 of them, great cars as we all appreciate here.
The transaction has had a problem.
Heres there web page
Welsh Enterprises - New Jaguar Parts, Used Jaguar Parts and Accessories - XK120 - XK140 - XK150 - E-Type - MK - XJ6 - XJ8 - XJ - XK8 - XK - XJS - S-Type - X-Type - XF


Via email I confirmed the shocks were comfort MND 2140AD bilestein etc
Once I paid my $US800 ($Au880)approximate cost for these 4 comfort shocks which is a bit inflated as there is a high shipping cost from the US to Australia I received the goods by FedEx(also had a small part in the order too).


The shocks they delivered were Bilstein GREEN not BLACK which raised my suspiscion, I said these are the cheaper sport shocks. I checked the Bilstein parts numbers at the Bilstein website Bilstein, Innovation and High Quality Since 1873


They sent me in error 2 x front sport 023726 which are green
The front comfort should be BLACK with number 023740

They sent me in error 2 x rear sport 023733 which are green
The rear comfort should be BLACK with number 023757


Im not to fussed about the colour, the fact remains the part numbers are in escapable... they are Sport.


Im sure this is all an honest error from Welsch and am sure they will do the right thing and take back these shocks and send me the correct ones.


After all we all spend $1000's of dollars a year on jag parts and require reputable companies to deal with, otherwise we get upset and they loose sales eventually go out of business.. and that's no good for us jaguar enthusiasts who need parts.


Im waiting on a reply from them, I feel confident they will do the right thing and get me the parts I ordered. Otherwise the jag isn't happy!


I will keep you informed.


regards
Pops

 

Welcome to the forum Pops. Nice to have another Sydney member here.

Interesting first post, I must admit, I am a bit confused as to why you would sign up to this forum now, only to air dirty laundry about your dealings with a supplier in the US.

Some explaination is needed, why join up now & introduce yourself with a complaint like this?

With such a sizeable collection of Jags, and i'm sure many years of experience under your belt, you would have a lot to offer the forum, but this? What do you hope to achieve with this?

 

hey cambo
its just to gauge peoples past dealings with them. After all we all eventually deal with jag pars suppliers and we want good companies out there. We all benefit from good dealing conducted in an honest manner for the millions of dollars we spend every year.
I personally spent $7,000 in the last 12 months, im sure we all do so at some stage of keeping our cars healthy.
Believe me I have contributed to this forum in the past and the other jag forums online , from MK2 to Mk7 , to xj6 s3, to S3 Daimler Double six, x308 v8...


pops

 

I see...

So why the new login? if you forgot your password for your existing login, we can retrieve it for you, no need to have multiple profiles. What was your previous name?

Have you contacted Welsh about the mistake? Have they replied yet?

It's not fair to have a one-sided story, these sort of posts generally don't end well...

 

cambo
yes of course I contacted them, as I said im waiting on a reply.
The point is though, a company shouldn't be making a mistake like this. If your a jag parts dealers you should know comfort from sport. Yes true there are many cars in jaguar and many parts to deal with, but this is your business, really there shouldn't be exceptions. And when there are it should be dealt with quickly and honestly, which is what I believe Welsch will do. After all $US800 is no small change, to anyone here.
As I point out however I believe its an honest mistake, people get confused with parts numbers being so many digits long.
I was a big poster many years ago and had other accounts with jaglovers and jag uk etc. I was rebuilding a Mk7 long time ago that's what got me into jags then after that I posted on other forums regularly. Cant recall handles, too many forums too many passwords from back then so new one here now.
pops

 

Looks according to your invoice you have given them not even a week to remedy this. A little soon to be airing it out on a public forum IMO.

 

Hi Pops,

That must be very frustrating, especially after you paid for FedEx shipping from the U.S. to Australia!

For the record, I and several of my friends and forum acquaintances have used Welsh Enterprises for years with great success. They're definitely one of the largest U.S. independent suppliers of Jaguar parts and they know their stuff, so your problem was no doubt an innocent mistake.

You don't mention the model or year of the car the shocks are for, but based on the Welsh listing I assume it is an X308. Out of curiosity, was your car originally equipped with the comfort shocks, and did you provide your VIN to Welsh? Are the part numbers on the Bilstein boxes the same as on the shocks themselves? I once received a set of fuel injectors in boxes marked with the Jaguar part I needed, but the injectors in the box were for a later car with a different engine.

I'm curious as to why you would have to order Bilstein shocks from the U.S. and incur what must have been a substantial shipping cost. Are Bilsteins not commonly available in Australia?

We'll look forward to hearing the rest of the story once the matter has been resolved.

Cheers,

Don

 

Over-reacting? NAH!!! Of course you're over-reacting -- holy cow man, get a grip. It's never nice to get the wrong parts, but give them a chance to remedy the situation. I buy parts from Welsh when they have what I'm looking for even if it's a small bit more than other online sources. I've had the pleasure of returning an item once because I decided I didn't want it -- nothing wrong with the part -- they paid shipping back to them. I'd guess they'll do the same with you.

 

Come on my fellow Jag Lovers--let's give him a chance to do his poll and gauge on how likely he is to either get the correct parts or a full refund.

Sometimes a few days can be two years to a supplier. I have ordered things from overseas and immediately contacted the supplier--some were quick to reply to my emails and make things right...others played the "What are you going to do, come here and get your parts???"

Everyone has asked his intentions and he's kindly responded with no hints of offense at being interrogated.

Personally, I've been on so many forums/sites I can't recall the names used or email address given. At those times I want to post on the site and try to create an account, I'm super happy when it states "Email registered"--which means I can contact the site administrator for a password...other times, nothing and I acquire a new account.

I have never done business with Welsh but this post won't affect my future purchases if needed. It takes more than one issue from the forums and googling before I avoid a web site.

Good luck with a resolution. Knowing the cost of shipping and parts, I hope they reimburse you for return shipping and send your "correct parts" without incurring an additional shipping charge.

Chris

 

these threads always make me laugh. Even if everyone on this board has had an amazing experience with the vendor it doesnt change your situation at all does it? At the end of the day it's up to you to either work it out with the vendor or dispute the charges on your card. Other than "getting this off your chest" at the end of the day this thread wont accomplish anything

 

Hi all i am new to this site , often readng it but this thread made me sin up.
I live in Australia and after reading this , i rang my local jaguar indepant store Jagdaim in Melbourne and they had the correct shockers in stock, so my question to you POPS is why did you go to the USA to purchase these ?

 

Now, I'm curious to see how this plays out lol

mcm97...you're absolutely correct..the forum has often been therapeutic for many as I've read lol

 

When I needed new bilsteins for the rear of my car, they were over twice the price in Oz compared to USA or UK. I would have supported the local dealers, but they either charge silly prices or their web sites don't show prices.
Another example, priced a thermostat at a national auto parts chain; $92.
USA, can be had for $10

 

Just a guess on my part, but could it be that the parts in Australia are really expensive?
Perhaps the dealers take advantage and put massive mark ups on, I have heard stories like this and seen posts about it.
If so, people don't like to be ripped off and WILL find an alternative.

And to confirm......see above

 

Here was my experience of buying local last year https://www.jaguarforums.com/forum/a...tralia-104465/

Everything Jag related is expensive in Australia, the alternative is to buy overseas, it's usually much cheaper even with the shipping costs, but of course it doesn't always work out as we'd hoped, as Pops has found out.

It's happened to me a few times, things have turned up wrong, late or not as described (when buying 2nd hand stuff off ebay in the UK) that's the risk you take in order to get the "best deal" and if you are going to import yourself, you have to accept that sometimes these things happen...

 

Hello, this is Welsh Enterprises, and we intend to do everything we can to make sure this customer receives the correct parts. We have communicated this to them, and are currently awaiting a response. Thanks to everyone on the forum for their support.

Sincerely,

Everyone at Welsh

 

Thanks for stepping in Welsh Jaguar.

I think most here were fairly confident that the matter would be resolved ( in time )......perhaps the customer was just a little too anxious?

Appreciate the post

pm sent.

 

I've bought a few things from Welsh. And one time there was an issue.
Everyone makes mistakes it's how they handle them that matters. Welsh was very courteous, paid for return shipping and promptly refunded the full amount. I would certainly use them again and would recommend them to others.

 

Hello Welsh Jaguar,

I was very pleased to see your reply to the thread by Pops. I would like to recommend that you become a regular contributor to the Jaguar Forums. By participating in discussions, offering advice on parts selection and technical issues when appropriate, you could garner a lot of goodwill among Jaguar owners and owner-mechanics. Several other Jag specialists participate and sponsor the forum.

As a past customer of Welsh I was happy to post a few words to Pops in your defense, and I hope you will see the value in participating in the Jaguar Forums on a regular basis.

I am not a representative of the forum, just a user who hopes the forum can become even more valuable through the participation of knowledgeable folks like you and the team at Welsh Enterprises.

Cheers,

Don

 

I have ordered parts from Welsh and they have been courteous and prompt in filling the orders. They are owed an apology for the way this thread was originated and posted.