View Poll Results: Have I overreacted to this situation?
Yes
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16
88.89%
No
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2
11.11%
Voters: 18. You may not vote on this poll
Dealing with Welsch Ent for Jaguar parts
#21
#22
![Thumbs down](https://www.jaguarforums.com/forum/images/icons/icon13.gif)
Hello, this is Welsh Enterprises, and we intend to do everything we can to make sure this customer receives the correct parts. We have communicated this to them, and are currently awaiting a response. Thanks to everyone on the forum for their support.
Sincerely,
Everyone at Welsh
Sincerely,
Everyone at Welsh
#23
Join Date: Mar 2008
Location: Pacific Northwest USA
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Amen.
How mistakes are handled is one of the best ways to determine if you're dealing with a quality company or a crummy one. When the going gets a little rough some outfits stand up and put their best foot forward. Others duck, and run for cover.
A problem dealt with honestly and professionally will often *increase* customer loyalty and satisfaction. I've witnessed this numerous times.
Cheers
DD
#24
#25
![Default](/forum/images/icons/icon1.gif)
Hats off to Pops for sticking in the thread with the interrogation of the initial posts.
Thanks Doug for explaining why one would purchase parts so far away with local dealers nearby...as I can relate.
Having lived in Norway, I frequently purchased my car parts, electronics, clothing etc. from "back home" as the Norwegian prices were beyond the average price. I was very happy to find vendors who'd ship items overseas, as their quite a few who would not. Another bright spot was having an APO address and not being weighed down with customs taxes and wait periods.
Case and point...ordered a projector screen for $250 using my Norwegian address. After custom taxes for import, another FedEx fee for delivery screen cost me $600. From that point forward I only used my APO address or waited for trips to Germany to purchase items that I could wait for. DVD in the US $19 Norway $43..yikes
Thank you Pops and Welsh for allowing me to see how "things should be" when dealing with a reputable seller.
Off my soap box(all this weight might have a bad outcome)
#27
![Default](/forum/images/icons/icon1.gif)
We are sorry to here about your non satisfactory service. I can assure you that we do not scrape emails from any place other than our own website and eBay store. Please PM me with your email and name so I can look up your details and remove you form out advertising list. Thank you and sorry for the inconvenience.
The following 4 users liked this post by Welsh_Jaguar:
#28
Join Date: Oct 2007
Location: PHX some of the time
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