Convertible top latch hydraulic problem
#121
I certainly will. I am scheduled to take it into the dealer tomorrow. Believe me I can’t wait to hear the quote on the repair.
#122
I happen to own several cars, two of which I don’t drive often. My Jag has about 30,000 miles on it and its 10 years old. I also own a 1990 Nisson 300zx with about 50,000 miles on the odometer. Fortunately, my commute to work is less than a mile each way and I do the commute using my Infinity which is my primary means of transportation. I typically drive the Jag in the Spring and Fall when the weather is great for open-air driving. The 300zx is used primarily for car shows and when as my girl would say I feel the need to act like a teenager. Anyway, if at the end of the day I am doing more damage to my autos by not driving them I would like to know that. Lastly, given north Jersey’s winters, both the Jag and the 300zx are likely to remained garage during the winter months.
#123
Of course!
My guess is that the design team thought it would be totally slick, and perhaps appropriate, for a car of this caliber and price to be totally automatic in terms of convertible top operation and that it would have been sacrilegious and tacky to expect the owner to have to latch the top manually. So the engineering team was too smart by a half and came up with this Rube Goldberg system of high pressure hoses running all over the car with no easy means to repair/replace.
Doug
Doug
Go figure.
#124
I happen to own several cars, two of which I don’t drive often. My Jag has about 30,000 miles on it and its 10 years old. I also own a 1990 Nisson 300zx with about 50,000 miles on the odometer. Fortunately, my commute to work is less than a mile each way and I do the commute using my Infinity which is my primary means of transportation. I typically drive the Jag in the Spring and Fall when the weather is great for open-air driving. The 300zx is used primarily for car shows and when as my girl would say I feel the need to act like a teenager. Anyway, if at the end of the day I am doing more damage to my autos by not driving them I would like to know that. Lastly, given north Jersey’s winters, both the Jag and the 300zx are likely to remained garage during the winter months.
Doug
#125
#128
#129
I wish I were out in sunny South Cal. I just heard from the dealer. Total repair cost, $1850 and my car won’t be ready until Monday, four days later. I also contacted Jag USA a few days ago and spoke with the customer rep on this issue. She promised to research it and get back to me. Well as promised she contacted me at my office this morning. Long story short, no help from Jag USA. Despite this being a reoccurring problem with this model, they decide whether they will provide financial assistance in resolving the problem solely on individual vehicle history. She did say that if enough owners phoned in and reported the issue they would conduct exhaustive research and based on the outcome may conduct a recall. Yeah right!
#130
If you prefer not to get into this dialog on this forum I can provide you with my email address.
Thanks
#131
I wish I were out in sunny South Cal. I just heard from the dealer. Total repair cost, $1850 and my car won’t be ready until Monday, four days later. I also contacted Jag USA a few days ago and spoke with the customer rep on this issue. She promised to research it and get back to me. Well as promised she contacted me at my office this morning. Long story short, no help from Jag USA. Despite this being a reoccurring problem with this model, they decide whether they will provide financial assistance in resolving the problem solely on individual vehicle history. She did say that if enough owners phoned in and reported the issue they would conduct exhaustive research and based on the outcome may conduct a recall. Yeah right!
What a bunch of baloney. My latch hose started to leak about a month after I bought the car from a previous owner. At the time it had about 16,000 miles and was only a month or so out of the original 48 month warranty and now into the extended 2 year Jaguar Select Edition warranty. The service guy where I brought the car was not at all certain the repair would be covered since, technically, this is a hose and hoses are NOT supposed to be covered on the SE warranty but he would check with Jaguar. I also called a service manager at another Jaguar dealer who had been giving me advice prior to purchasing the Jaguar. Without hesitation he said he could get this covered if the first dealer could not.
Also, I took it upon myself to call Jaguar customer service and, based on my conversation with the woman at the other end, this particular problem was WELL DOCUMENTED but it was still not clear if the SE would cover it--basically it was a case-by-case basis.
In the end, it was covered due to a technicality. The technicality was that the "reasonably priced" repair kit was not readily available when my car was at the dealer which necessitated a complete hose replacement. Since this alternative and much more expensive fix was not my fault, Jaguar gave the okay to do the job at no cost to me.
The key thing is that this problems is apparently very well documented (especially since Jaguar went to the trouble of coming up with a repair kit) and it is a shame that correcting this issue is not handled on a uniform basis.
Doug
#132
What a bunch of baloney. My latch hose started to leak about a month after I bought the car from a previous owner. At the time it had about 16,000 miles and was only a month or so out of the original 48 month warranty and now into the extended 2 year Jaguar Select Edition warranty. The service guy where I brought the car was not at all certain the repair would be covered since, technically, this is a hose and hoses are NOT supposed to be covered on the SE warranty but he would check with Jaguar. I also called a service manager at another Jaguar dealer who had been giving me advice prior to purchasing the Jaguar. Without hesitation he said he could get this covered if the first dealer could not.
Also, I took it upon myself to call Jaguar customer service and, based on my conversation with the woman at the other end, this particular problem was WELL DOCUMENTED but it was still not clear if the SE would cover it--basically it was a case-by-case basis.
In the end, it was covered due to a technicality. The technicality was that the "reasonably priced" repair kit was not readily available when my car was at the dealer which necessitated a complete hose replacement. Since this alternative and much more expensive fix was not my fault, Jaguar gave the okay to do the job at no cost to me.
The key thing is that this problems is apparently very well documented (especially since Jaguar went to the trouble of coming up with a repair kit) and it is a shame that correcting this issue is not handled on a uniform basis.
Doug
Also, I took it upon myself to call Jaguar customer service and, based on my conversation with the woman at the other end, this particular problem was WELL DOCUMENTED but it was still not clear if the SE would cover it--basically it was a case-by-case basis.
In the end, it was covered due to a technicality. The technicality was that the "reasonably priced" repair kit was not readily available when my car was at the dealer which necessitated a complete hose replacement. Since this alternative and much more expensive fix was not my fault, Jaguar gave the okay to do the job at no cost to me.
The key thing is that this problems is apparently very well documented (especially since Jaguar went to the trouble of coming up with a repair kit) and it is a shame that correcting this issue is not handled on a uniform basis.
Doug
#133
Hello everyone! It is a shame that Jag or PowerPackers will not take responsibility for the problems related to the failed hoses and seals. Yes the $2000.00 price is the norm for the repair of the hoses front to back. The hose repair kit was less than reliable and was not thought out when it was designed. If you want to see the why and the how on the hose go to my webpage. I do want to mention that you should look at both lifts to see if they are leaking. We are presently looking at pressure issues that we feel might contribute to the hose and seal failures. The hose is replaceable but the seals in the latch and lifts are not. I am unable to find replacements at this time. I wish you luck!!
Gus
Gus
#135
To my surprise I received a call from the dealership this morning that my car was ready, a few days ahead of when originally promised. The top appears to be working perfectly. To their credit the dealership did an excellent job detailing the car both inside and out. However, I intend to return the car on Monday. The material covering both A pillars is badly wrinkled, apparently not stretched properly when reinstalled. Also, when I first tried adjusting the mirrors on the drive home they were non-responsive. After several tries the driver’s side mirror worked, but the passenger side mirror was still inoperative. Given the almost $2,000 in repair cost, and my mild case of OC, you can believe I expect at a minimum to have the car returned to me in perfect condition.
#136
The fabric on the 'A' pillars is loose because the foam backing has deteriorated and pulling the covers off crushed the failed foam.
When my hoses was none under warranty at less than 40k miles the fabric issues was listed as a pre existing condition and the dealer would not address it.
The only solution is to find a local interior trim shop and have them recover with new fabric. Easy DIY job but by the time you buy all the supplies, most of which will be left over, a trim shop price is not all that unreasonable.
When my hoses was none under warranty at less than 40k miles the fabric issues was listed as a pre existing condition and the dealer would not address it.
The only solution is to find a local interior trim shop and have them recover with new fabric. Easy DIY job but by the time you buy all the supplies, most of which will be left over, a trim shop price is not all that unreasonable.
#137
To my surprise I received a call from the dealership this morning that my car was ready, a few days ahead of when originally promised. The top appears to be working perfectly. To their credit the dealership did an excellent job detailing the car both inside and out. However, I intend to return the car on Monday. The material covering both A pillars is badly wrinkled, apparently not stretched properly when reinstalled. Also, when I first tried adjusting the mirrors on the drive home they were non-responsive. After several tries the driver’s side mirror worked, but the passenger side mirror was still inoperative. Given the almost $2,000 in repair cost, and my mild case of OC, you can believe I expect at a minimum to have the car returned to me in perfect condition.
When I got the car back from the dealer after the hose replacement (luckily, ended up being covered), the Nav system was totally gone--I could not get anything on the screen, including the clock.
I brought the car back for another 2 days and they discovered that some wire had inadvertently been cut or disconnected, probably as a result of pulling apart the interior to do the hose job.
That is another problem with fix that is so complex that most of the interior has to be removed--a high chance of collateral damage.
Doug
#138
#139
Was your car still under warranty? Also, was your car serviced at the same dealership regularly?
#140
When I got the car back from the dealer after the hose replacement (luckily, ended up being covered), the Nav system was totally gone--I could not get anything on the screen, including the clock.
I brought the car back for another 2 days and they discovered that some wire had inadvertently been cut or disconnected, probably as a result of pulling apart the interior to do the hose job.
That is another problem with fix that is so complex that most of the interior has to be removed--a high chance of collateral damage.
Doug
I brought the car back for another 2 days and they discovered that some wire had inadvertently been cut or disconnected, probably as a result of pulling apart the interior to do the hose job.
That is another problem with fix that is so complex that most of the interior has to be removed--a high chance of collateral damage.
Doug