SNG Barratt... not a good experience!
#21
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I've used SNG often over the past 3.5 years and have only good experiences. Bought a bunch of stuff in Jan. Thier catalog (online) will list it or show special order, if the later I've always gotten the parts around 2 weeks, otherwise 2-4 days. I've asked and received my discounts. I've had need to call a few times and they've always been helpful. I do use other sources to keep my eggs balanced but this is my experience.
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SNG Barratt USA (03-17-2016)
#22
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I've used SNG several times over the last few years. Excellent service, timely delivery, and always got the discount. Sorry some of you guys have had different experiences.
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SNG Barratt USA (03-17-2016)
#23
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We don't have a VAT in the States. Individual states have individual state/local sales taxes (usually 5 to 10% of the purchase price) but up until very recently, these taxes were not collected on interstate commerce.
#24
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I've ordered from both the USA & UK sites. Never had a problem and I received my discount as long as I remembered to ask for it.
When I placed a large order (USA site) and some of the parts were out of stock, I received an email within 24 hours informing me that the parts would be in stock in approximately 14-21 days and asking if I wanted to wait or accept a partial order. I waited and the complete order was shipped per their time frame.
I will definitely order from them again. Haven't dealt with William, but have been dealing with Frank in the USA and the customer service has been superb.
When I placed a large order (USA site) and some of the parts were out of stock, I received an email within 24 hours informing me that the parts would be in stock in approximately 14-21 days and asking if I wanted to wait or accept a partial order. I waited and the complete order was shipped per their time frame.
I will definitely order from them again. Haven't dealt with William, but have been dealing with Frank in the USA and the customer service has been superb.
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#25
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Not that it's a big deal but, an up-date for now... if you have followed this post you will have seen William from SNG Barratt replied quickly and said if I sent him a pm he would look into the matter. Right after that, Jim the administrator responded to thank William for his prompt response. Well, I sent sir William a PM as he requested, I sent him an email @ SNG Barratt, and of course, he responded to my post so, he DOES KNOW I AM A MEMBER of the JF... it's been 1 1/2 weeks and.... NOTHING!.
#28
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Not that it's a big deal but, an up-date for now... if you have followed this post you will have seen William from SNG Barratt replied quickly and said if I sent him a pm he would look into the matter. Right after that, Jim the administrator responded to thank William for his prompt response. Well, I sent sir William a PM as he requested, I sent him an email @ SNG Barratt, and of course, he responded to my post so, he DOES KNOW I AM A MEMBER of the JF... it's been 1 1/2 weeks and.... NOTHING!.
I've responded to your email (16th March) and refunded the amount disputed. If you care to discuss further please do give me a call as there obviously seems to be a problem with emails?
Last edited by SNG Barratt USA; 03-28-2016 at 11:21 AM.
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Bhpbug (03-28-2016)
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